Netgear EX5000 User Manual - Page 43

Cannot Join a WiFi Network and Receive an Error Message, Cannot Access mywifiext.net

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AC1200 WiFi Range Extender Cannot Join a WiFi Network and Receive an Error Message To join a WiFi network, you must know its network name (also called the SSID) so that you can select it. If the network is secure, you must know the passphrase or key. If the extender does not connect to the network that you select, the cause might be one of the following: • It is possible that you typed the network name, passphrase, or key incorrectly. Use Smart Setup (see Run Smart Setup Installation on page 14) to select a WiFi network and retype the passphrase or key. The passphrase or key is case-sensitive. For example, PASSWORD25 is not the same as Password25 or password25. • If the extender cannot detect your WiFi network, check to see if your WiFi network is still working. Make sure that the WiFi router is turned on. If possible, move the extender closer to the WiFi router. • If the extender Device Link LED is red, the WiFi connection between the WiFi router and the extender is poor. You can establish the best connection with a clear line of sight between the extender and the WiFi router. Make sure that no physical obstacles exist between the extender and the WiFi router, and try to move the extender closer to the WiFi router. If you use Smart Setup, and the extender does not connect to the WiFi router, does not connect to the Internet, or cannot get an IP address from the WiFi router, Smart Setup displays a message to notify you that the extender is not configured. To run Smart Setup again, click the YES button. To manually configure the extender, click the NO, CONFIGURE MANUALLY button. Cannot Access mywifiext.net When you try to access www.mywifiext.net to set up your extender, you might receive an error message that says you are not connected to the extender's WiFi network. This website is not a regular Internet website. It is a local web address used to log in to the extender web interface and view the extender's settings. Your computer or mobile device must be connected to your extender network to access www.mywifiext.net. FAQs and Troubleshooting 43 User Manual

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Cannot Join a WiFi Network and Receive an
Error Message
To join a WiFi network, you must know its network name (also called the SSID) so that
you can select it. If the network is secure, you must know the passphrase or key. If the
extender does not connect to the network that you select, the cause might be one of
the following:
•
It is possible that you typed the network name, passphrase, or key incorrectly. Use
Smart Setup (see Run
Smart
Setup
Installation
on page 14) to select a WiFi network
and retype the passphrase or key. The passphrase or key is case-sensitive. For
example, PASSWORD25 is not the same as Password25 or password25.
•
If the extender cannot detect your WiFi network, check to see if your WiFi network
is still working. Make sure that the WiFi router is turned on. If possible, move the
extender closer to the WiFi router.
•
If the extender Device Link LED is red, the WiFi connection between the WiFi router
and the extender is poor. You can establish the best connection with a clear line of
sight between the extender and the WiFi router. Make sure that no physical obstacles
exist between the extender and the WiFi router, and try to move the extender closer
to the WiFi router.
If you use Smart Setup, and the extender does not connect to the WiFi router, does not
connect to the Internet, or cannot get an IP address from the WiFi router, Smart Setup
displays a message to notify you that the extender is not configured.
To run Smart Setup again, click the
YES
button. To manually configure the extender,
click the
NO, CONFIGURE MANUALLY
button.
Cannot Access mywifiext.net
When you try to access www.mywifiext.net
to set up your extender, you might receive
an error message that says you are not connected to the extender's WiFi network. This
website is not a regular Internet website. It is a local web address used to log in to the
extender web interface and view the extender's settings.
Your computer or mobile device must be connected to your extender network to access
www.mywifiext.net
.
User Manual
43
FAQs and Troubleshooting
AC1200 WiFi Range Extender