Netgear EX6100 User Manual - Page 42

FAQs, I am connected to EX6100_NETGEAR_2GEXT or EX6100_NETGEAR_5GEXT - problems

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AC750 WiFi Range Extender FAQs This section provides answers for difficulties you might experience with the extender. 1. Question. Will the extender work if I connect it to my wireless router with an Ethernet cable? It depends. If the switch is set to Extender, the extender connects to the router over WiFi. If the switch is set to Access Point, the extender connects to the router with an Ethernet cable. 2. Question. What are the user name and default password to log in to the extender? Answer. If you are online at http://www.mywifiext.net, you can use the following user name and password to log in: • User name. admin • Password. password 3. Question. The web browser setup guide keeps asking me for my network security key (passphrase), and I am sure I have entered the correct passphrase. What can I do? The extender is probably placed at the borderline of the range covered by the router or access point. For more information, see Place the Extender on page 10. If you are using WEP security, make sure that you are typing the wireless key in the correct field. 4. Question. I am connected to EX6100_NETGEAR_2GEXT or EX6100_NETGEAR_5GEXT and launched a browser. Why can't I see the web browser setup genie? Try these troubleshooting steps: • Make sure that your computer is set up to use DHCP (most are). • Make sure that the Client Link LED is green and that you have a valid IP address. • Relaunch the web browser and type http://www.mywifiext.net or http://www.mywifiext.com in the address field of the web browser. Enter admin for the user name and password for the password. 5. Question. Is seamless roaming supported? During a VoIP call, when I move to a different location, the call is dropped. What should I do? Answer. No, the extender does not support seamless roaming. You might notice performance issues if your network device (laptop, smartphone, or tablet) connects to a different WiFi network. For example, you might connect to the extender WiFi network, begin a call, and then move to the location of your existing network. Your device automatically connects to the network in your current location, which takes a few seconds and might cause your call to be dropped.To prevent this problem, decide which WiFi network you want to use for your VoIP call and stay within the range of that network. 6. Question. My router security is WEP and I entered the wrong passphrase or security key on the extender. I cannot access the extender anymore. What can I do? FAQs and Troubleshooting 42

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FAQs and Troubleshooting
42
AC750 WiFi Range Extender
FAQs
This section provides answers for difficulties you might experience with the extender.
1.
Question
. Will the extender work if I connect it to my wireless router with an Ethernet
cable?
It depends. If the switch is set to
Extender
, the extender connects to the router over WiFi.
If the switch is set to
Access Point
, the extender connects to the router with an Ethernet
cable.
2.
Question
. What are the user name and default password to log in to the extender?
Answer
. If you are online at
, you can use the following user
name and password to log in:
•
User name
. admin
•
Password
. password
3.
Question
. The web browser setup guide keeps asking me for my network security key
(passphrase), and I am sure I have entered the correct passphrase. What can I do?
The extender is probably placed at the borderline of the range covered by the router or
access point. For more information, see
Place the Extender
on page
10.
If you are using WEP security, make sure that you are typing the wireless key in the
correct field.
4.
Question.
I am connected to EX6100_NETGEAR_2GEXT or EX6100_NETGEAR_5GEXT
and launched a browser. Why can’t I see the web browser setup genie?
Try these troubleshooting steps:
•
Make sure that your computer is set up to use DHCP (most are).
•
Make sure that the Client Link LED is green and that you have a valid IP address.
•
Relaunch the web browser and type
or
in the address field of the web browser. Enter
admin
for
the user name and
password
for the password.
5.
Question
. Is seamless roaming supported? During a VoIP call, when I move to a different
location, the call is dropped. What should I do?
Answer
. No, the extender does not support seamless roaming. You might notice
performance issues if your network device (laptop, smartphone, or tablet) connects to a
different WiFi network. For example, you might connect to the extender WiFi network,
begin a call, and then move to the location of your existing network. Your device
automatically connects to the network in your current location, which takes a few seconds
and might cause your call to be dropped.To prevent this problem, decide which WiFi
network you want to use for your VoIP call and stay within the range of that network.
6.
Question
. My router security is WEP and I entered the wrong passphrase or security key
on the extender. I cannot access the extender anymore. What can I do?