Netgear N300-Trek User Manual (Non-Cellular Version) - Page 135

Restore the Factory Settings and Password, Troubleshoot Your Network Using the Ping Utility

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Trek N300 Travel Router and Range Extender PR2000 If not, then you must change the security of the Trek to match the security that is supported by your wireless device. For more information, see Basic Wireless Settings on page 40. WARNING: NETGEAR recommends that you use the WPA2 wireless security option. Do not disable wireless security! If your wireless device does not support WPA2 security, you might want to consider upgrading your wireless device to a newer model. • If you want to view the wireless settings for the Trek, use an Ethernet cable to connect a computer to a LAN port on the Trek. Then log in to the Trek and select BASIC > Wireless. See Basic Wireless Settings on page 40. Note: Be sure to click the Apply button if you make changes. If your wireless device finds your network, but the signal strength is weak, check these conditions: • Is your Trek too far from your computer, or too close? Place your computer near the Trek, but at least 6 feet away, and see whether the signal strength improves. • Is your wireless signal blocked by objects between the Trek and your computer? Restore the Factory Settings and Password To restore the factory settings, erasing the current configuration, and changing the Trek's administration password back to password, you can do either of the following: • Use the Erase function of the Trek (see Erase the Current Configuration Settings on page 105). • Use the Reset button. See Factory Settings on page 139. If you restore the factory settings and the Trek fails to restart, or the green Power LED continues to blink, the unit might be defective. If the error persists, you might have a hardware problem. Contact technical support at www.netgear.com/support. Troubleshoot Your Network Using the Ping Utility Most network devices and routers contain a ping utility that sends an echo request packet to the designated device. The device then responds with an echo reply. You can easily troubleshoot a network by using the ping utility in your computer or workstation. Troubleshooting 135

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Troubleshooting
135
Trek N300 Travel Router and Range Extender PR2000
If not, then you must change the security of the Trek to match the security that is
supported by your wireless device. For more information, see
Basic Wireless Settings
on
page
40.
WARNING:
NETGEAR recommends that you use the WPA2 wireless security
option. Do not disable wireless security!
If your wireless device does not support WPA2 security, you might want to consider
upgrading your wireless device to a newer model.
•
If you want to view the wireless settings for the Trek, use an Ethernet cable to connect a
computer to a LAN port on the Trek. Then log in to the Trek and select
BASIC >
Wireless
. See
Basic Wireless Settings
on page
40.
Note:
Be sure to click the
Apply
button if you make changes.
If your wireless device finds your network, but the signal strength is weak, check these
conditions:
•
Is your Trek too far from your computer, or too close? Place your computer near the Trek,
but at least 6 feet away, and see whether the signal strength improves.
•
Is your wireless signal blocked by objects between the Trek and your computer?
Restore the Factory Settings and Password
To restore the factory settings, erasing the current configuration, and changing the Trek’s
administration password back to
password
, you can do either of the following:
•
Use the Erase function of the Trek (see
Erase the Current Configuration Settings
on
page
105).
•
Use the
Reset
button. See
Factory Settings
on page
139. If you restore the factory
settings and the Trek fails to restart, or the green Power LED continues to blink, the unit
might be defective. If the error persists, you might have a hardware problem. Contact
technical support at
www.netgear.com/support
.
Troubleshoot Your Network Using the Ping Utility
Most network devices and routers contain a ping utility that sends an echo request packet to
the designated device. The device then responds with an echo reply. You can easily
troubleshoot a network by using the ping utility in your computer or workstation.