Netgear N750-WiFi Genie Apps User Manual - Page 107
I can log into my remote access genie account, but I don't see my router. What should, I do?, Online
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NETGEAR genie App • Make sure that your router is updated to the latest firmware. For more information about how to update your router's firmware, see your router's user manual. You can get the user manual online at http://downloadcenter.netgear.com. • Make sure you downloaded the latest version of the genie app. • The first time that you connect the genie app to the router, you must connect the genie app to the router locally (at home), not remotely (away from your router's home network). I can log into my remote access genie account, but I don't see my router. What should I do? Try these troubleshooting tips: • Make sure that your router supports remote access with the genie app. Remote access is supported for certain NETGEAR routers. To determine if your NETGEAR router supports remote access with the genie app, see the product data sheet for your router. You can get the product data sheet online at http://downloadcenter.netgear.com. • Make sure that your router is updated to the latest firmware. For more information on how to update your router's firmware, see your router's user manual. You can get the user manual online at http://downloadcenter.netgear.com. • When you register your router, make sure that your computer or mobile device is connected to the router locally (at home). You can't register the router remotely (away from your router's home network). • After the router is registered, when you log into your remote access genie account, the router status should display as Online: - If you are using the Windows desktop genie app, after you log into your account, in the Router Model menu displays the registered router status as Online. Remotely Access Your Router 107