Netgear RBK12 User Manual - Page 129
Cannot access the Internet
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Orbi Whole Home AC1200 Mesh WiFi System Cannot access the Internet Check your network and Internet connections: 1. Make sure that your WiFi-enabled computer or mobile device is connected to the Orbi network. 2. If you are connected to Orbi but you cannot access the Internet, check to see if your Internet connection is working. 3. Launch a web browser from a computer or WiFi device that is connected to the network. 4. Enter orbilogin.com. A login window opens. 5. Enter the router admin user name and password. The user name is admin. The default password is password. The user name and password are case-sensitive. The BASIC Home page displays. 6. Click the ADVANCED tab. The ADVANCED Home page displays. 7. Check that an IP address is shown for the Internet port. If 0.0.0.0 is shown, your router did not obtain an IP address from your Internet service provider (ISP). If your router cannot obtain an IP address from the ISP, you can force your cable or DSL modem to recognize your new router by restarting your network. For more information, see Sequence to restart your network on page 127. If your router is still unable to obtain an IP address from the ISP, the problem might be one of the following: • Your Internet service provider (ISP) might require a login program. Ask your ISP whether they require PPP over Ethernet (PPPoE) or some other type of login. • If your ISP requires a login, the login name and password might be set incorrectly. Troubleshooting 129 User Manual