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Netgear SXK30B3 User Manual - Page 186

Troubleshoot PPPoE

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Orbi Pro WiFi 6 Mini Router SXR30 and Orbi Pro WiFi 6 Mini Satellite SXS30 Alternatively, you can configure your computer manually with a DNS address, as explained in the documentation for your computer. • The router might not be configured as the default gateway on your computer. Reboot the computer and verify that the router address (www.routerlogin.net) is listed by your computer as the default gateway address. • You might be running login software that is no longer needed. If your ISP provided a program to log you in to the Internet (such as WinPoET), you no longer need to run that software after installing your router.You might need to go to Internet Explorer and select Tools > Internet Options, click the Connections tab, and select Never dial a connection. Other browsers provide similar options. Troubleshoot PPPoE If you are using PPPoE, try troubleshooting your Internet connection. To troubleshoot a PPPoE connection: 1. Launch a web browser from a computer or mobile device that is connected to your Orbi network. 2. Enter orbilogin.com. A login window displays. If your browser does not display a login window but displays a security warning and does not let you proceed, see Resolve a browser security warning on page 27. 3. Enter the admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive. The BASIC Home page displays. 4. Click the ADVANCED tab. The ADVANCED Home page displays. 5. In the Internet Port pane, click the Connection Status button. The Connection Status window opens. 6. Check the Connection Status window to see if your PPPoE connection is active and working. If the router is not connected, click the Connect button. The router continues to attempt to connect indefinitely. Troubleshooting 186 User Manual

Section	Page
Contents	3
1. Overview	9
Supported Orbi Pro WiFi 6 models	10
Orbi Pro WiFi 6 Mini router and satellite hardware overviews	10
Orbi Pro WiFi 6 Mini router model SXR30 hardware	10
Orbi Pro WiFi 6 Mini satellite model SXS30 hardware	11
LED behavior	12
Orbi Pro WiFi 6 Mini System LEDs	12
Add-on Orbi Pro WiFi 6 Mini satellite LEDs	13
Wall mount your Orbi Pro WiFi 6 Mini	13
Orbi Pro WiFi 6 Mini router label and Orbi Pro Wifi 6 Mini satellite label	16
Connect your Orbi Pro WiFi 6 Mini router	17
Place your Orbi Pro WiFi 6 Mini satellite	17
Sync your Orbi Pro WiFi 6 Mini satellite	17
Sync a satellite from an Orbi Pro WiFi 6 Mini system	18
Sync an add-on Orbi Pro WiFi 6 Mini satellite	18
Add satellites to your network using the router web interface	19
Manage and monitor your Orbi network with NETGEAR Insight	21
2. Connect to the Orbi Pro WiFi 6 Network and Access the Router	22
Connect to the network for initial configuration	23
Wired connection	23
WiFi connection	23
WiFi connection using WPS	24
Types of logins	24
Use a web browser to access the router	24
Use the interactive Internet setup process	25
Log in to the Orbi router web interface	26
Change the language	27
Resolve a browser security warning	27
3. Specify Your Internet Settings	29
Use the Internet Setup Wizard	30
Manually set up the Internet connection	30
Specify an Internet connection without a login	30
Specify an Internet connection that uses a login	32
Manage an IPv6 Internet connection	34
Requirements for entering IPv6 addresses	34
Specify IPv6 Internet connections	34
Use auto detection for an IPv6 Internet connection	35
Use auto configuration for an IPv6 Internet connection	36
Set up an IPv6 6to4 tunnel Internet connection	38
Set up an IPv6 6rd tunnel Internet connection	40
Set up an IPv6 pass-through Internet connection	42
Set up an IPv6 fixed Internet connection	42
Set up an IPv6 DHCP Internet connection	44
Set up an IPv6 PPPoE Internet connection	46
Change the MTU size	48
4. Control Access to the Internet	50
Manage MAC access control lists for WiFi networks and the LAN	51
Enable a MAC ACL for a specific network	52
Add automatically detected devices to a MAC ACL	53
Manually add, remove, or change the information for a device on a MAC ACL	54
Disable a MAC ACL for a specific network	55
Manage the Orbi network access control list	56
Enable the network access control list and specify the access rule	57
Manage the allowed devices on the network access control list	58
Manage the blocked devices on the network access control list	60
Use keywords to block Internet sites	61
Delete keywords that are used to block Internet sites	62
Prevent blocking on a trusted computer	63
Block services from the Internet	64
Schedule when to block Internet sites and services	65
Set up security event email notifications	66
5. Manage the WiFi Settings	68
Change the admin WiFi network settings	69
Change the admin WiFi network name, channel, or VLAN	69
Change the admin WiFi password or security level	71
Manage the employee WiFi network settings	73
Enable the employee WiFi network and manage the settings	73
Change the employee WiFi password or security level	75
Manage the IoT WiFi network settings	78
Enable the IoT WiFi network and manage the settings	78
Change the IoT WiFi password or security level	79
Set up a guest WiFi network and captive portal	82
Set up a guest WiFi network with open access or password authentication	83
Set up Facebook Wi-Fi	84
Set up a guest network with a captive portal	86
Manage the download bandwidth per SSID	88
Manage the advanced WiFi settings	89
Change the region of operation	90
Enable or disable SSID broadcast for a radio	90
Enable or disable 20/40 MHz coexistence for the 2.4 GHz radio	91
Enable or disable Wi-Fi multimedia for a radio	92
Change the CTS/RTS threshold and preamble mode for a radio	93
Change the transmission output power for a radio	94
Generate a new backhaul password	95
Enable or disable MU-MIMO	96
Enable or disable fast roaming	96
Enable or disable Protected Management Frames	97
6. Manage the LAN and WAN Settings	99
View or change WAN settings	100
Manage Dynamic DNS	101
Set up a new Dynamic DNS account	102
Specify a DNS account that you already created	103
Change the Dynamic DNS settings	104
Set up a default DMZ server	104
Manage the LANs	105
Change the default LAN 1 settings	106
Change the employee LAN 2 settings	107
Change the IoT LAN 3 settings	108
Change the guest LAN 4 settings	110
Set custom settings for LAN 5	111
Use the router as a DHCP server	112
Set up a DHCP server for the default LAN 1	112
Set up a DHCP server for the employee LAN 2	113
Set up a DHCP server for the IoT LAN 3	114
Set up a DHCP server for the guest LAN 4	115
Set up a DHCP server for the custom LAN 5	116
Disable a DHCP server feature in the router	117
Manage reserved LAN IP addresses	118
Reserve an IP address	118
Edit a reserved IP address	119
Delete a reserved IP address entry	120
Manage custom static routes	120
Set up a static route	121
Change a static route	122
Delete a static route	123
Improve network connections with Universal Plug and Play	123
Manage the VLANs and port modes	125
Change the port mode to Trunk mode or Access mode	125
Add a new VLAN profile	127
Add a new VLAN profile for a LAN	128
Change the VLAN profile for an Ethernet port	129
Change the VLAN profile for a LAN	130
Enable, change, or disable the VLAN profile for a WiFi network	131
Delete a VLAN profile	132
Manage link aggregation	133
Add a link aggregation group	133
Remove a link aggregation group	134
7. Manage and Monitor Your Orbi Pro System	136
Update the router and satellite firmware	137
Enable the automatic firmware update feature	137
Check for firmware updates	137
Manually update firmware	138
Manually update satellite firmware	139
Manually update router firmware	140
Change the admin password	140
Enable admin password reset	141
Reset the admin password	142
View router status and usage information	143
Display Internet port statistics	143
Check the Internet connection status	144
Check your Internet bandwidth	145
View satellites, WiFi devices, and wired devices connected to the Orbi network	146
View the satellite status in the satellite web interface	147
View and manage logs of router activity	148
Set up a syslog server	149
Monitor Internet traffic	150
Change the NTP server	151
Set your time zone manually	152
Manage the router configuration file	153
Back up settings	153
Manage the automatic backup options	153
Erase the current configuration settings	154
Restore configuration settings	155
Set up remote management	156
Use remote access	157
Use the router as a WiFi access point	157
Set up router mode	159
8. Customize Internet Traffic Rules for Ports	160
Manage port forwarding to a local server	161
Set up port forwarding to a local server	161
Add a custom port forwarding service	162
Edit a port forwarding service	163
Delete a port forwarding entry	164
Application example: Make a local web server public	164
How the router implements the port forwarding rule	165
Manage port triggering	165
Add a port triggering service	166
Enable port triggering	167
Application example: Port triggering for Internet Relay Chat	168
9. Use VPN to Access Your Network	169
Set up a VPN connection	170
Specify VPN service in the router	170
Install OpenVPN software	171
Install OpenVPN software on your Windows-based computer	171
Install OpenVPN software on your Mac computer	174
Install OpenVPN software on an iOS device	175
Install OpenVPN software on an Android device	176
Use a VPN tunnel on your Windows-based computer	177
Use VPN to access your Internet service at your business	178
Set up VPN client Internet access in the router	178
Block VPN client Internet access in the router	179
Use a VPN tunnel to access your Internet service at your business	180
10. Troubleshooting	181
Quick tips	182
Sequence to restart your network	182
WiFi settings	182
Network settings	182
The router and satellite do not sync	182
You cannot log in to the router	184
You cannot access the Internet	184
Troubleshoot Internet browsing	185
Troubleshoot PPPoE	186
Troubleshoot WiFi connectivity	187
Troubleshoot your network using the ping utility	187
Test the LAN path to your router	188
Test the path from your computer to a remote device	188
A. Supplemental Information	190
Factory settings	191
Factory settings for Orbi Pro WiFi 6 Mini router model SXR30	191
Factory settings for Orbi Pro WiFi 6 Mini satellite model SXS30	194
Technical specifications	194
Technical specifications for Orbi Pro WiFi 6 Mini router model SXR30	194