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Test the Path from Your PC to a Remote Device, ping -n 10 <IP address&gt - drivers

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ProSecure Unified Threat Management (UTM) Appliance • Wrong network configuration - Verify that the Ethernet card driver software and TCP/IP software are both installed and configured on your PC or workstation. - Verify that the IP address for your UTM and your workstation are correct and that the addresses are on the same subnet. Test the Path from Your PC to a Remote Device After verifying that the LAN path works correctly, test the path from your PC to a remote device. From the Windows Run dialog box, type: ping -n 10 in which is the IP address of a remote device such as your ISP's DNS server. If the path is functioning correctly, replies as in the previous section are displayed. If you do not receive replies: • Check that your PC has the IP address of your UTM listed as the default gateway. If the IP configuration of your PC is assigned by DHCP, this information is not visible in your PC's Network Control Panel. • Check to see that the network address of your PC (the portion of the IP address that is specified by the netmask) is different from the network address of the remote device. • Check that the modem or router is connected and functioning. • If your ISP assigned a host name, system name, or account name to your PC, enter that name in the Account Name field on the WAN ISP Settings screen of the single WAN port models or on one of the WAN ISP Settings screens of the multiple WAN port models. You might also have to enter the assigned domain name or workgroup name in the Domain Name field, and you might have to enter additional information. For more information, see Manually Configure the Internet Connection on page 71. • Your ISP could be rejecting the Ethernet MAC addresses of all but one of your PCs. Many broadband ISPs restrict access by allowing traffic only from the MAC address of your broadband modem, but some ISPs additionally restrict access to the MAC address of a single PC connected to that modem. If this is the case, you need to configure your UTM to clone or spoof the MAC address from the authorized PC. You can do this in the Router's MAC Address section on the WAN Advanced Options screen of the single WAN port models or on one of the WAN Advanced Options screens of the multiple WAN port models. For more information, see Configure Advanced WAN Options on page 90. Troubleshooting and Using Online Support 497

Section	Page
ProSecure Unified Threat Management (UTM) Appliance	1
Contents	4
1. Introduction	13
What Is the ProSecure Unified Threat Management (UTM) Appliance?	13
Key Features and Capabilities	14
Multiple WAN Port Models for Increased Reliability or Outbound Load Balancing	15
Wireless Features	15
DSL Features	15
Advanced VPN Support for Both IPSec and SSL	16
A Powerful, True Firewall	16
Stream Scanning for Content Filtering	16
Security Features	17
Autosensing Ethernet Connections with Auto Uplink	17
Extensive Protocol Support	18
Easy Installation and Management	18
Maintenance and Support	19
Model Comparison	19
Service Registration Card with License Keys	20
Package Contents	21
Hardware Features	22
Front Panel UTM5 and UTM10	22
Front Panel UTM25	23
Front Panel UTM50	24
Front Panel UTM150	24
Front Panel UTM9S and Modules	25
LED Descriptions, UTM5, UTM10, UTM25, UTM50, and UTM150	27
LED Descriptions, UTM9S and Modules	28
Rear Panel UTM5, UTM10, and UTM25	30
Rear Panel UTM50 and UTM150	31
Rear Panel UTM9S	31
Bottom Panels with Product Labels	32
Choose a Location for the UTM	35
Use the Rack-Mounting Kit	36
2. Using the Setup Wizard to Provision the UTM in Your Network	37
Steps for Initial Connection	37
Qualified Web Browsers	38
Requirements for Entering IP Addresses	38
Log In to the UTM	38
Web Management Interface Menu Layout	40
Use the Setup Wizard to Perform the Initial Configuration	42
Setup Wizard Step 1 of 10: LAN Settings	43
Setup Wizard Step 2 of 10: WAN Settings	46
Setup Wizard Step 3 of 10: System Date and Time	49
Setup Wizard Step 4 of 10: Services	51
Setup Wizard Step 5 of 10: Email Security	53
Setup Wizard Step 6 of 10: Web Security	55
Setup Wizard Step 7 of 10: Web Categories to Be Blocked	57
Setup Wizard Step 8 of 10: Email Notification	59
Setup Wizard Step 9 of 10: Signatures & Engine	60
Setup Wizard Step 10 of 10: Saving the Configuration	61
Verify Correct Installation	61
Test Connectivity	62
Test HTTP Scanning	62
Register the UTM with NETGEAR	62
Electronic Licensing	64
What to Do Next	64
3. Manually Configuring Internet and WAN Settings	66
Internet and WAN Configuration Tasks	67
Automatically Detecting and Connecting the Internet Connections	67
Set the UTM’s MAC Address	71
Manually Configure the Internet Connection	71
Configure the WAN Mode	75
Configure Network Address Translation (All Models)	77
Configure Classical Routing (All Models)	77
Configure Auto-Rollover Mode and the Failure Detection Method (Multiple WAN Port Models)	78
Configure Load Balancing and Optional Protocol Binding	81
Configure Secondary WAN Addresses	85
Configure Dynamic DNS	87
Configure Advanced WAN Options	90
Additional WAN-Related Configuration Tasks	92
4. LAN Configuration	93
Manage Virtual LANs and DHCP Options	93
Port-Based VLANs	94
Assign and Manage VLAN Profiles	95
VLAN DHCP Options	96
Configure a VLAN Profile	98
Configure VLAN MAC Addresses and Advanced LAN Settings	103
Configure Multihome LAN IPs on the Default VLAN	104
Manage Groups and Hosts (LAN Groups)	106
Manage the Network Database	107
Change Group Names in the Network Database	110
Set Up Address Reservation	111
Configure and Enable the DMZ Port	112
Manage Routing	115
Configure Static Routes	116
Configure Routing Information Protocol	118
Static Route Example	120
5. Firewall Protection	121
About Firewall Protection	121
Administrator Tips	122
Use Rules to Block or Allow Specific Kinds of Traffic	122
Service-Based Rules	123
Order of Precedence for Rules	130
Set LAN WAN Rules	130
Set DMZ WAN Rules	133
Set LAN DMZ Rules	136
Inbound Rule Examples	139
Outbound Rule Example	143
Configure Other Firewall Features	144
VLAN Rules	144
Attack Checks, VPN Pass-through, and Multicast Pass-through	146
Set Session Limits	150
Manage the Application Level Gateway for SIP Sessions	151
Create Services, QoS Profiles, and Bandwidth Profiles	152
Add Customized Services	152
Create Service Groups	154
Create IP Groups	156
Create Quality of Service Profiles	158
Create Bandwidth Profiles	160
Set a Schedule to Block or Allow Specific Traffic	163
Enable Source MAC Filtering	164
Set Up IP/MAC Bindings	166
Configure Port Triggering	168
Configure Universal Plug and Play	171
Use the Intrusion Prevention System	172
6. Content Filtering and Optimizing Scans	175
About Content Filtering and Scans	175
Default Email and Web Scan Settings	176
Configure Email Protection	178
Customize Email Protocol Scan Settings	178
Customize Email Antivirus and Notification Settings	179
Email Content Filtering	183
Protect Against Email Spam	186
Configure Web and Services Protection	194
Customize Web Protocol Scan Settings and Services (Web Applications)	194
Configure Web Malware Scans	197
Configure Web Content Filtering	199
Configure Web URL Filtering	206
HTTPS Scan Settings	209
Manage Digital Certificates for HTTPS Scans	213
Specify Trusted Hosts	218
Configure FTP Scans	219
Set Web Access Exception Rules	221
Create Custom Groups for Web Access Exceptions	228
Create Custom Categories for Web Access Exceptions	231
Set Scanning Exclusions	235
7. Virtual Private Networking Using IPSec Connections	237
Considerations for Dual WAN Port Systems (Multiple WAN Port Models Only)	237
Use the IPSec VPN Wizard for Client and Gateway Configurations	239
Create Gateway-to-Gateway VPN Tunnels with the Wizard	239
Create a Client-to-Gateway VPN Tunnel	243
Test the Connection and View Connection and Status Information	258
Test the NETGEAR VPN Client Connection	258
NETGEAR VPN Client Status and Log Information	260
View the UTM IPSec VPN Connection Status	260
View the UTM IPSec VPN Log	261
Manage IPSec VPN Policies	262
Manage IKE Policies	262
Manage VPN Policies	269
Configure Extended Authentication (XAUTH)	277
Configure XAUTH for VPN Clients	277
User Database Configuration	278
RADIUS Client Configuration	279
Assign IP Addresses to Remote Users (Mode Config)	281
Mode Config Operation	281
Configure Mode Config Operation on the UTM	281
Configure the ProSafe VPN Client for Mode Config Operation	288
Test the Mode Config Connection	295
Modify or Delete a Mode Config Record	296
Configure Keep-Alives and Dead Peer Detection	297
Configure Keep-Alives	297
Configure Dead Peer Detection	298
Configure NetBIOS Bridging with IPSec VPN	299
Configure the PPTP Server (UTM9S Only)	300
View the Active PPTP Users	302
Configure the L2TP Server (UTM9S Only)	303
View the Active L2TP Users	304
8. Virtual Private Networking Using SSL Connections	306
SSL VPN Portal Options	306
Use the SSL VPN Wizard for Client Configurations	307
SSL VPN Wizard Step 1 of 6 (Portal Settings)	308
SSL VPN Wizard Step 2 of 6 (Domain Settings)	310
SSL VPN Wizard Step 3 of 6 (User Settings)	314
SSL VPN Wizard Step 4 of 6 (Client Addresses and Routes)	316
SSL VPN Wizard Step 5 of 6 (Port Forwarding)	317
SSL VPN Wizard Step 6 of 6 (Verify and Save Your Settings)	319
Access the New SSL Portal Login Screen	320
View the UTM SSL VPN Connection Status	322
View the UTM SSL VPN Log	322
Manually Configure and Edit SSL Connections	323
Create the Portal Layout	324
Configure Domains, Groups, and Users	328
Configure Applications for Port Forwarding	328
Configure the SSL VPN Client	331
Use Network Resource Objects to Simplify Policies	334
Configure User, Group, and Global Policies	336
9. Managing Users, Authentication, and VPN Certificates	343
Authentication Process and Options	343
Configure Authentication Domains, Groups, and Users	345
Login Portals	345
Active Directories and LDAP Configurations	349
Configure Domains	353
Configure Groups	359
Configure User Accounts	362
Set User Login Policies	365
Change Passwords and Other User Settings	369
DC Agent	370
Configure RADIUS VLANs	376
Configure Global User Settings	377
View and Log Out Active Users	378
Manage Digital Certificates for VPN Connections	381
VPN Certificates Screen	382
Manage CA Certificates	382
Manage Self-Signed Certificates	384
Manage the Certificate Revocation List	388
10. Network and System Management	389
Performance Management	389
Bandwidth Capacity	389
Features That Reduce Traffic	390
Features That Increase Traffic	393
Use QoS and Bandwidth Assignments to Shift the Traffic Mix	396
Monitoring Tools for Traffic Management	396
System Management	397
Change Passwords and Administrator and Guest Settings	397
Configure Remote Management Access	399
Use a Simple Network Management Protocol Manager	401
Manage the Configuration File	403
Update the Firmware	405
Update the Scan Signatures and Scan Engine Firmware	410
Configure Date and Time Service	412
Connect to a ReadyNAS and Configure Quarantine Settings (UTM9S Only)	414
Log Storage	414
Connect to a ReadyNAS	415
Configure the Quarantine Settings	416
11. Monitoring System Access and Performance	418
Enable the WAN Traffic Meter	419
Configure Logging, Alerts, and Event Notifications	422
Configure the Email Notification Server	422
Configure and Activate System, Email, and Syslog Logs	423
How to Send Syslogs over a VPN Tunnel between Sites	427
Configure and Activate Update Failure and Attack Alerts	429
Configure and Activate Firewall Logs	432
Monitor Real-Time Traffic, Security, and Statistics	433
View Status Screens	439
View the System Status	439
View the Active VPN Users	451
View the VPN Tunnel Connection Status	452
View the PPTP and L2TP Server Status (UTM9S Only)	453
View the Port Triggering Status	454
View the WAN Ports Status	456
View Attached Devices and the DHCP Log	457
Query the Logs	460
Query and Download Logs	461
Example: Use the Logs to Identify Infected Clients	466
Log Management	466
Query the Quarantine Logs (UTM9S Only)	467
Query the Quarantined Logs	467
View and Manage the Quarantined Spam Table	470
View and Manage the Quarantined Infected Files Table	471
Spam Reports for End Users	472
View, Schedule, and Generate Reports	473
Report Filtering Options	474
Use Report Templates and View Reports Onscreen	476
Schedule, Email, and Manage Reports	480
Use Diagnostics Utilities	482
Use the Network Diagnostic Tools (All UTM Models Except the UTM9S)	483
Use the Network Diagnostic Tools (UTM9S)	484
Use the Real-Time Traffic Diagnostics Tool (All UTM Models Except the UTM9S)	486
Use the Real-Time Traffic Diagnostics Tool (UTM9S)	487
Gather Important Log Information and Generate a Network Statistics Report (All Models)	488
12. Troubleshooting and Using Online Support	491
Basic Functioning	492
Power LED Not On	492
Test LED Never Turns Off	492
LAN or WAN Port LEDs Not On	493
Troubleshoot the Web Management Interface	493
When You Enter a URL or IP Address, a Time-Out Error Occurs	494
Troubleshoot the ISP Connection	494
Troubleshoot a TCP/IP Network Using a Ping Utility	496
Test the LAN Path to Your UTM	496
Test the Path from Your PC to a Remote Device	497
Restore the Default Configuration and Password	498
Problems with Date and Time	499
Use Online Support	499
Enable Remote Troubleshooting	499
Send Suspicious Files to NETGEAR for Analysis	500
Access the Knowledge Base and Documentation	501
A. xDSL Module for the UTM9S	502
xDSL Module Configuration Tasks	502
Configure the xDSL Settings	503
Automatically Detecting and Connecting the Internet Connection	505
Set the UTM’s MAC Address	508
Manually Configure the Internet Connection	508
Configure the WAN Mode	512
Configure Network Address Translation	513
Configure Classical Routing	514
Configure Auto-Rollover Mode and the Failure Detection Method	514
Configure Load Balancing and Optional Protocol Binding	517
Configure Secondary WAN Addresses	521
Configure Dynamic DNS	523
Configure Advanced WAN Options	526
Additional WAN-Related Configuration Tasks	528
B. Wireless Module for the UTM9S	529
Overview of the Wireless Module	529
Configuration Order	530
Wireless Equipment Placement and Range Guidelines	530
Configure the Basic Radio Settings	531
Operating Frequency (Channel) Guidelines	534
Wireless Data Security Options	534
Wireless Security Profile	536
Before You Change the SSID, WEP, and WPA Settings	537
Configure and Enable Wireless Security Profiles	538
Configure the Access Point	542
Restrict Wireless Access by MAC Address	545
View the Access Point Status and Connected Clients	546
Configure a Wireless Distribution System	548
Configure Advanced Radio Settings	549
Configure Advanced Profile and WMM QoS Priority Settings	551
Advanced Profile Settings	551
WMM QoS Priority Settings	553
Test Basic Wireless Connectivity	554
C. Network Planning for Dual WAN Ports (Multiple WAN Port Models Only)	556
What to Consider Before You Begin	556
Cabling and Computer Hardware Requirements	557
Computer Network Configuration Requirements	558
Internet Configuration Requirements	558
Overview of the Planning Process	560
Inbound Traffic	561
Inbound Traffic to a Single WAN Port System	562
Inbound Traffic to a Dual WAN Port System	562
Virtual Private Networks	563
VPN Road Warrior (Client-to-Gateway)	564
VPN Gateway-to-Gateway	567
VPN Telecommuter (Client-to-Gateway through a NAT Router)	569
D. ReadyNAS Integration	572
Supported ReadyNAS Models	572
Install the UTM9S Add-On on the ReadyNAS	573
Connect to the ReadyNAS on the UTM9S	575
E. Two-Factor Authentication	578
Why Do I Need Two-Factor Authentication?	578
What Are the Benefits of Two-Factor Authentication?	578
What Is Two-Factor Authentication?	579
NETGEAR Two-Factor Authentication Solutions	579
F. System Logs and Error Messages	582
System Log Messages	583
System Startup	583
Reboot	583
Service Logs	583
NTP	584
Login/Logout	584
Firewall Restart	585
IPSec Restart	585
WAN Status	585
Traffic Metering Logs	589
Unicast, Multicast, and Broadcast Logs	589
Invalid Packet Logging	590
Content-Filtering and Security Logs	592
Web Filtering and Content-Filtering Logs	592
Spam Logs	594
Traffic Logs	595
Virus Logs	595
Email Filter Logs	595
IPS Logs	596
Port Scan Logs	596
Application Logs	596
Routing Logs	597
LAN-to-WAN Logs	597
LAN-to-DMZ Logs	597
DMZ-to-WAN Logs	597
WAN-to-LAN Logs	598
DMZ-to-LAN Logs	598
WAN-to-DMZ Logs	598
G. Default Settings and Technical Specifications	599
Default Settings	599
Physical and Technical Specifications	601
H. Notification of Compliance (Wired)	605
I. Notification of Compliance (Wireless)	609

Match case Limit results 1 per page

Troubleshooting and Using Online Support

497

ProSecure Unified Threat Management (UTM) Appliance

•

Wrong network configuration

Verify that the Ethernet card driver software and TCP/IP software are both

installed and configured on your PC or workstation.

Verify that the IP address for your UTM and your workstation are correct and that

the addresses are on the same subnet.

Test the Path from Your PC to a Remote Device

After verifying that the LAN path works correctly, test the path from your PC to a remote

device. From the Windows Run dialog box, type:

ping -n 10 <IP address>

in which

is the IP address of a remote device such as your ISP’s DNS

server.

If the path is functioning correctly, replies as in the previous section are displayed. If you do

not receive replies:

•

Check that your PC has the IP address of your UTM listed as the default gateway. If the

IP configuration of your PC is assigned by DHCP, this information is not visible in your

PC’s Network Control Panel.

•

Check to see that the network address of your PC (the portion of the IP address that is

specified by the netmask) is different from the network address of the remote device.

•

Check that the modem or router is connected and functioning.

•

If your ISP assigned a host name, system name, or account name to your PC, enter that

name in the Account Name field on the WAN ISP Settings screen of the single WAN port

models or on one of the WAN ISP Settings screens of the multiple WAN port models. You

might also have to enter the assigned domain name or workgroup name in the Domain

Name field, and you might have to enter additional information. For more information, see

Manually Configure the Internet Connection

on page 71.

•

Your ISP could be rejecting the Ethernet MAC addresses of all but one of your PCs. Many

broadband ISPs restrict access by allowing traffic only from the MAC address of your

broadband modem, but some ISPs additionally restrict access to the MAC address of a

single PC connected to that modem. If this is the case, you need to configure your UTM

clone

spoof

the MAC address from the authorized PC. You can do this in the

Router’s MAC Address section on the WAN Advanced Options screen of the single WAN

port models or on one of the WAN Advanced Options screens of the multiple WAN port

models. For more information, see

Configure Advanced WAN Options

on page 90.