Netgear WAC510 Installation Guide - Page 2

Configure the Access Point ¾¾ Choose one of the following methods to configure the access point: • Method 1: Use the NETGEAR Insight app. On your iOS or Android mobile device, go to the app store. Search for NETGEAR Insight, and download the app. Open the NETGEAR Insight app and log in to your existing NETGEAR account or create a new account to log in with. Then, follow the prompts in the NETGEAR Insight app to discover and register the access point on the network so that you can configure and manage the access point. • Method 2: Log in over WiFi. From your computer or mobile device, connect over WiFi to the access point's default SSID. The default SSID is on the access point label on the bottom of the access point and is shown in the format NETGEARxxxxxx-SETUP. The default password is sharedsecret. Open a web browser. In the address bar, enter www.routerlogin.net (or www.aplogin.net). The Day Zero Easy Setup page displays so that you can configure the basic settings, including the country of operation. After you save these basic settings, the Day Zero Easy Setup page no longer displays when you log in. • Method 3: Log in over Ethernet. Open a web browser from a computer that is connected to the same Ethernet subnet as the access point or to the access point's LAN port directly through an Ethernet cable. In the address bar, enter the IP address of the access point. NETGEAR INTL LTD Building 3, University Technology Centre Curraheen Road, Cork, Ireland Note: If the access point is connected to a network that includes a DHCP server (or router that functions as a DHCP server), determine the IP address by using an IP network scanner. Otherwise, the default IP address of the access point is 192.168.0.100. If you use an Ethernet cable from your computer to the access point's LAN port and the access point functions with its default IP address, make sure that the IP address of your computer is in the 192.168.0.x subnet. The Day Zero Easy Setup page displays so that you can configure the basic settings, including the country of operation. After you save these basic settings, the Day Zero Easy Setup page no longer displays when you log in. Deploy the Access Point The best location for the access point is elevated, such as mounted on a wall or ceiling, at the center of the WiFi coverage area, and within line of sight of all mobile devices. For information about mounting the access point, see the NETGEAR AC WiFi Business Access Point (WAC510) Ceiling and Wall Installation Guide. ¾¾ To deploy the access point: 1. Disconnect the access point and position it where you will deploy it. 2. Reconnect the access point. See Set Up the Access Point. 3. Using a WiFi device, verify connectivity by connecting to the access point and using a browser to connect to the Internet. Troubleshooting Tips The following table provides some tips for correcting simple problems that you might encounter. For more troubleshooting information, see the NETGEAR AC WiFi Business Access Point (WAC510) User Manual. Problem Cause Possible Solution No LEDs are lit on the AP. The AP is not receiving power. •Make sure that the AP is securely connected to a PoE switch. •Make sure that the PoE switch is connected to a power source. The Power LED The AP is receiving •Make sure that PoE switch is not overloaded. alternates green insufficient PoE and amber. power. •Connect to a power source such as a 12V 2.5 A power adapter. Problem The WAN or LAN port LEDs are off. Cause A hardware connection problem exists. The WLAN LEDs The WiFi are off. connection does not work. You cannot connect to the AP from a browser. Multiple possible causes. You cannot access the Internet or the LAN from a WiFi device. A configuration problem exists. Possible Solution •Make sure that the cable connectors are securely plugged into the AP and the switch. • Make sure that the switch is turned on. •Make sure that the PoE switch is providing sufficient power to the AP. •Verify that the radio or radios are turned on. •If the WLAN LEDs remain off, contact NETGEAR. •Make sure that your computer is using an IP address in the same subnet as the AP. The AP default IP address is 192.168.0.100, and the default subnet mask is 255.255.255.0. •Quit the browser, clear the cache, delete the cookies, and launch the browser again. •Make sure that the SSID and WiFi security settings of the WiFi device are the same as those of the AP. •The device might not be configured for the correct TCP/IP settings to communicate with the network. Restart the device and check that the TCP/IP settings are set up correctly for the network. •The AP default values might not work with your network. Check the access point default configuration against the configuration of other devices in your network. Support Thank you for purchasing this NETGEAR product. You can visit www.netgear.com/support to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources. For more information about the installation and configuration options, visit www.netgear.com/support to access the user manual. For the current EU Declaration of Conformity, visit http://support.netgear.com/app/answers/detail/a_id/11621/. For regulatory compliance information, visit http://www.netgear.com/about/regulatory/. See the regulatory compliance document before providing power to the access point. NETGEAR, Inc. 350 East Plumeria Drive San Jose, CA 95134, USA © NETGEAR, Inc., NETGEAR and the NETGEAR Logo are trademarks of NETGEAR, Inc. Any non‑NETGEAR trademarks are used for reference purposes only. April 2017