Netgear WAG311 WAG311 Installation Guide - Page 32

Basic Troubleshooting Tips, NETGEAR Dual Band Wireless PCI Adapter, WAG311 Resource CD SW-10015-01

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Installation Guide for the NETGEAR Dual Band Wireless PCI Adapter WAG311 Basic Troubleshooting Tips Note: As of the date of publication of this manual, the Windows XP HotFix #Q815485 can prevent wireless adapters from connecting to the Internet and prevent wireless adapters from reloading a working configuration after a restart of the computer. To see if HotFix #Q815485 is installed, look in Add Remove Programs from the Windows Control Panel. If installed, remove it. Future updates to the Windows XP operating systems may correct this problem. If you have problems connecting to your wireless network, try the tips below. Symptom I can connect to an access point, but I cannot connect to other computers on the network or the Internet. Cause This could be a physical layer problem or a network configuration problem. Solution Check to make sure that the access point is physically connected to the Ethernet network. Make sure that the IP addresses and the Windows networking parameters are all configured correctly. Restart the cable or DSL modem, router, access point, and notebook PC. Also, for problems with accessing network resources, the Windows software might not be installed and configured properly on your computers. Please refer to Appendix C, "Preparing Your PCs for Network Access" of the Reference Manual on the NETGEAR Dual Band Wireless PCI Adapter WAG311 Resource CD (SW-10015-01). 2-14 Basic Setup

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Installation Guide for the NETGEAR Dual Band Wireless PCI Adapter WAG311
2-14
Basic Setup
Basic Troubleshooting Tips
If you have problems connecting to your wireless network, try the tips below.
Also, for problems with accessing network resources, the Windows software might not be installed
and configured properly on your computers. Please refer to
Appendix C, “Preparing Your PCs for
Network Access”
of the Reference Manual on the
NETGEAR Dual Band Wireless PCI Adapter
WAG311 Resource CD (SW-10015-01)
.
Note:
As of the date of publication of this manual, the Windows XP HotFix #Q81548
5
can prevent wireless adapters from connecting to the Internet and prevent wireless
adapters from reloading a working configuration after a restart of the computer. To see
if HotFix #Q815485 is installed, look in Add Remove Programs from the Windows
Control Panel. If installed, remove it. Future updates to the Windows XP operating
systems may correct this problem.
Symptom
Cause
Solution
I can connect to
an access point,
but I cannot
connect to other
computers on
the network or
the Internet.
This could be a
physical layer
problem or a
network
configuration
problem.
Check to make sure that the access point is physically
connected to the Ethernet network.
Make sure that the IP addresses and the Windows
networking parameters are all configured correctly.
Restart the cable or DSL modem, router, access point,
and notebook PC.