Netgear WAX628 User Manual - Page 246
G or 5G WLAN LED is off
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Insight Managed WiFi 6 AX5400 Access Point Model WAX628 being configured as a node. For more information, see Connect the access point as a node to a root using the Insight app on page 53. If the Power/Cloud LED does not stop blinking amber, green, and blue, the node cannot connect. Check the following items or try the following troubleshooting steps: • Make sure that at least one root is available for the node to connect to. • Make sure that all roots run the latest firmware version. • Make sure that the output power of each radio on each root is at its maximum level. By default, the output power for a radio is at its maximum level. For more information, see Change the output power for a radio on page 93. • Make sure that the node is not too far away from a root. For more information, see The node and root cannot connect on page 247. • Restart the node. • Remove the node from your Insight network location and from your Insight account. Then, add the node to your Insight account again and to your Insight network location. 2.4G or 5G WLAN LED is off If the 2.4G WLAN LED or 5G WLAN LED is off, do the following: • Check to see if a radio is disabled (see Turn a radio on or off on page 87). By default, the radios are enabled and the WLAN LEDs light as follows: - Solid green: The radio is operating without any clients. - Solid blue: The radio is operating with clients. - Blinking blue: The radio is operating with clients and is processing traffic. • If you are using a PoE connection, make sure that the PoE+ switch is providing sufficient power to the access point. The access point requires power at the 802.3at (PoE+) level. Power at a level lower than PoE+ affects the radios. For more information, see The access point functions as a PoE PD and the Power/Cloud LED remains solid amber on page 244. If the error persists, a hardware problem might exist. For recovery instructions or help with a hardware problem, contact technical support at netgear.com/support. Diagnostics and 246 Troubleshooting User Manual