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Troubleshoot your network using the ping utility, Test the LAN path to your access point

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Insight Managed WiFi 6 AX5400 Access Point Model WAX628 if you enter the wrong password twice but enter the correct password at the third login attempt, the two failed login attempts are erased from memory after 30 minutes. • If the number of failed login attempts is larger than the number of allowed retry attempts, the counter for failed login attempts is reset after 24 hours. For example, if you enter the wrong password five times but enter the correct password at the sixth login attempt, the five failed login attempts are erased from memory after 24 hours. • The last access attempt determines whether the counter for failed login attempts is increased. • If you restart the access point, the counter for failed login attempts is reset. Troubleshoot your network using the ping utility Most network devices and routers contain a ping utility that sends an echo request packet to the designated device. The device then responds with an echo reply. You can easily troubleshoot a network using the ping utility in your computer or workstation. Test the LAN path to your access point You can ping the access point from your computer to verify that the LAN path to your access point is set up correctly. To ping the access point from a Windows-based computer: 1. From the Windows taskbar, click the Start button and find and select Run. 2. In the field provided, enter ping followed by the IP address of the access point, as in this example: ping 192.168.0.100 3. Click the OK button. A message such as the following one displays: Pinging with 32 bytes of data If the path is working, you see this message: Reply from < IP address >: bytes=32 time=NN ms TTL=xxx If the path is not working, you see this message: Request timed out Diagnostics and 252 Troubleshooting User Manual

Section	Page
Contents	4
1. Introduction	9
Additional documentation	10
About the local browser user interface and NETGEAR Insight	10
2. Hardware Overview	11
Unpack the access point	12
Top panel with LEDs	12
Hardware interfaces	14
Access point label	15
Safety instructions and warnings for an indoor access point	17
3. Install the Access Point in Your Network and Access It for Initial Configuration	19
Position your access point for best performance	20
Set up and connect the access point to your network	21
Connect to the access point for initial configuration	22
Connect over the Internet using the NETGEAR Insight Cloud Portal	23
Connect over WiFi using the NETGEAR Insight app	25
Connect over WiFi to the local browser UI for initial configuration	27
Connect over the LAN to the local browser UI for initial configuration	32
Configure the access point offline using a directly connected computer	36
Log in to the access point after initial setup	42
What to do if you get a browser security warning	43
4. Install the Access Point in an Insight Instant Mesh WiFi Network	44
What are a root and a node?	45
What is an Insight Instant Mesh WiFi network?	46
Requirements for placing a node in a mesh WiFi network	47
Access the NETGEAR Insight Cloud Portal to set up or manage an Insight Instant Mesh WiFi network	48
Connect the access point as a node to a root using the Cloud Portal	49
Install the NETGEAR Insight app to manage an Insight Instant Mesh WiFi network	52
Connect the access point as a node to a root using the Insight app	53
5. Manage the Basic WiFi Features for a WiFi network	57
Set up an open or secure WiFi network	58
View or change the settings of a WiFi network	67
Remove a WiFi network	68
Hide or broadcast the SSID for a WiFi network	69
Change the VLAN ID for a WiFi network	70
Change the authentication and encryption for a WiFi network	71
Enable or disable PMF for a WiFi network	75
Set up Multi PSK for a WiFi network	76
Disable or enable a WiFi network or set up a WiFi activity schedule	79
Enable or disable band steering with 802.11k RRM and 802.11v WiFi network management	81
6. Manage the Basic Radio Features	83
Manage the basic WiFi settings for the radios	84
Turn a radio on or off	87
Change the WiFi mode for a radio	88
Change the channel width for a radio	90
Change the guard interval for a radio	91
Change the output power for a radio	93
Change the channel for a radio	94
Manage Quality of Service for a WiFi radio	95
7. Set Up and Manage a Captive Portal	97
Set up a click-through captive portal for a WiFi network	98
Set up an external captive portal for a WiFi network	101
Register and configure Facebook Wi-Fi for the access point	104
Set up a Facebook Wi-Fi captive portal for a WiFi network	106
Unregister the access point from Facebook Wi-Fi	107
8. Manage Access and Security	109
Block specific URLs and keywords for Internet access	110
Manage user accounts	112
Add a user account	112
Change the time-out period for a user session	113
Change the settings for a user account	114
Remove a user account	115
Manage local MAC access control lists	116
Manually set up a MAC access control List	117
Import an existing MAC access control list	120
Manage neighbor AP detection	123
Enable neighbor access point detection and move access points to the Known AP List	124
Import an existing neighbor access point list in the Known AP List	126
Set up RADIUS servers	129
Enable L2 security	131
9. Manage the Local Area Network and IP Settings	133
Disable the DHCP client and specify a fixed IP address	134
Enable the DHCP client	135
Set the 802.1Q VLAN and management VLAN	137
Set an existing domain name	139
Enable or disable Spanning Tree Protocol	140
Enable or disable the network integrity check function	141
Enable or disable IGMP snooping	142
Enable or disable Ethernet LLDP	143
Enable or disable UPnP	144
Manage the link aggregation capability	145
Enable link aggregation for the LAN 2 port	146
Disable link aggregation for the LAN 2 port	147
Manage the multicast DNS gateway	148
Enable the multicast DNS gateway and add a policy	149
Change or remove a multicast DNS policy	150
10. Manage and Maintain the Access Point	152
Change the management mode to NETGEAR Insight or Web-browser	153
Change the country or region of operation	155
Change the admin user account password	156
Change the system name	157
Specify a custom NTP server	158
Set the time zone	159
Manage the syslog settings	160
Manage the firmware of the access point	161
Let the access point check for new firmware and update the firmware	162
Manually download firmware and update the access point	163
Revert to the backup firmware	165
Use an SFTP server to update the access point	166
Manage the configuration file of the access point	168
Back up the access point configuration	168
Restore the access point configuration	169
Reboot the access point from the local browser UI	171
Schedule the access point to reboot	172
Return the access point to its factory default settings	173
Use the Reset button to reset the access point	173
Use the local browser UI to reset the access point	174
Enable SNMP and manage the SNMP settings	175
Manage the LEDs	177
Manage the Energy Efficiency Mode	178
11. Monitor the Access Point and the Network	180
Display the access point Internet, IP, and system settings	181
Display the WiFi radio settings	185
Display unknown and known neighbor access points	188
Display client distribution, connected clients, and client trends	189
View WiFi and Ethernet traffic, traffic and ARP statistics, and channel utilization	193
View or download tracked URLs	196
View, save, download, or clear the logs	198
View a WiFi bridge connection	200
View alarms and notifications	201
12. Set up a WiFi Bridge	203
WiFi base station, WiFi repeater, and WiFi bridge requirements	204
Set up a WiFi bridge between access points	205
13. Manage the Advanced WiFi Features for a WiFi network	208
Set NAT mode or Bridge mode for addressing and traffic	209
Enable or disable client isolation for a WiFi network	210
Enable or disable URL tracking for a WiFi network	212
Change the format of the DHCP offer messages in a WiFi network	214
Select a MAC ACL for a WiFi network	215
Set bandwidth rate limits for a WiFi network	217
Configure advanced rate selection for a WiFi network	218
14. Manage the Advanced Radio Features	223
Manage the advanced WiFi settings for the radios	224
Manage the maximum number of clients for a radio	227
Manage the broadcast and multicast settings for a radio	228
Manage load balancing for the radios	229
Manage sticky clients	232
Manage the ARP proxy	233
15. Diagnostics and Troubleshooting	235
Perform a ping test	236
Capture WiFi and Ethernet packets	237
Check the Internet speed	240
Quick tips for WiFi troubleshooting	241
Troubleshoot with the LEDs	242
Power/Cloud LED remains off	243
Power/Cloud LED remains solid amber	243
Power/Cloud LED is blinking amber slowly, continuously	244
The access point functions as a PoE PD and the Power/Cloud LED remains solid amber	244
Power/Cloud LED does not light blue in the NETGEAR Insight management mode	245
Power/Cloud LED does not stop blinking amber, green, and blue	245
2.4G or 5G WLAN LED is off	246
The node and root cannot connect	247
Troubleshoot WiFi connectivity for a WiFi client device	248
Troubleshoot Internet browsing	249
You cannot log in to the access point over a LAN connection	250
Changes are not saved	251
You enter the wrong password and can no longer log in to the access point	251
Troubleshoot your network using the ping utility	252
Test the LAN path to your access point	252
Test the path from your computer to a remote device	253
A. Factory Default Settings and Technical Specifications	254
Factory default settings	255
Technical specifications	259
B. Mount the Access Point to a Wall or Ceiling	261
Mounting parts	262
Mount the access point on a wall	263
Mount the access point to a T-bar	264

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if you enter the wrong password twice but enter the correct password at the third

•

If the number of failed login attempts is larger than the number of allowed retry

attempts, the counter for failed login attempts is reset after 24 hours. For example,

if you enter the wrong password five times but enter the correct password at the

sixth login attempt, the five failed login attempts are erased from memory after 24

hours.

•

The last access attempt determines whether the counter for failed login attempts is

increased.

•

If you restart the access point, the counter for failed login attempts is reset.

Troubleshoot your network using the ping

utility

Most network devices and routers contain a ping utility that sends an echo request

packet to the designated device. The device then responds with an echo reply. You can

easily troubleshoot a network using the ping utility in your computer or workstation.

Test the LAN path to your access point

You can ping the access point from your computer to verify that the LAN path to your

access point is set up correctly.

To ping the access point from a Windows-based computer:

From the Windows taskbar, click the

Start

button and find and select

Run

In the field provided, enter

ping

followed by the IP address of the access point, as

in this example:

ping 192.168.0.100

Click the

button.

A message such as the following one displays:

Pinging <IP address> with 32 bytes of data

If the path is working, you see this message:

Reply from < IP address >: bytes=32 time=NN ms TTL=xxx

If the path is not working, you see this message:

Request timed out

User Manual

252

Diagnostics and

Troubleshooting

Insight Managed WiFi 6 AX5400 Access Point Model WAX628