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Netgear WAX630 User Manual - Page 250

G or 5G WLAN LED is off, The node and root cannot connect

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Insight Managed WiFi 6 AX6000 Tri-band Multi-Gig Access Point Model WAX630 2.4G or 5G WLAN LED is off If the 2.4G WLAN LED, 5G H WLAN LED, or 5G L WLAN LED is off, do the following: • Check to see if a radio is disabled (see Turn a radio on or off on page 89). By default, the radios are enabled and the WLAN LEDs light as follows: - Solid green: The radio is operating without any clients. - Solid blue: The radio is operating with clients. - Blinking blue: The radio is operating with clients and is processing traffic. • If you are using a PoE connection, make sure that the PoE++ switch is providing sufficient power to the access point. The access point requires power at the 802.3bt (PoE++) level. Power at a level lower than PoE++ affects the radios. For more information, see The access point functions as a PoE PD and the Power/Cloud LED remains solid amber on page 247. If the error persists, a hardware problem might exist. For recovery instructions or help with a hardware problem, contact technical support at netgear.com/support. The node and root cannot connect When you add the access point as a node to an Insight network location that includes one or more roots (see Connect the access point as a node to a root using the Insight app on page 55), we recommend that you place the node in the same room as a root during the initial sync. After a successful sync, move the node to the location where you intend to use it. For a reliable WiFi connection, place the node less than 25 feet (7.5 m), in a line of sight with minimal obstacles from the closest root. To sync the node and the root after you already added the node to an Insight network location: 1. Place the node in the same room as the root. Use this node location only during the sync process. 2. Connect the node to a power source. If you do not use a PoE connection to a PoE switch, connect a power adapter to the DC power connector. The Power/Cloud LED on the node lights solid amber. Diagnostics and 250 Troubleshooting User Manual

Section	Page
Contents	5
1. Introduction	10
Additional documentation	11
About the local browser user interface and NETGEAR Insight	11
2. Hardware Overview	12
Unpack the access point	13
Top panel with LEDs	13
Hardware interfaces	16
Access point label	17
Safety instructions and warnings for an indoor access point	18
3. Install the Access Point in Your Network and Access It for Initial Configuration	20
Position your access point for best performance	21
Set up and connect the access point to your network	22
Connect to the access point for initial configuration	23
Connect over the Internet using the NETGEAR Insight Cloud Portal	24
Connect over WiFi using the NETGEAR Insight app	26
Connect over WiFi to the local browser UI for initial configuration	28
Connect over the LAN to the local browser UI for initial configuration	33
Configure the access point offline using a directly connected computer	38
Log in to the access point after initial setup	44
What to do if you get a browser security warning	45
4. Install the Access Point in an Insight Instant Mesh WiFi Network	46
What are a root and a node?	47
What is an Insight Instant Mesh WiFi network?	48
Requirements for placing a node in a mesh WiFi network	49
Access the NETGEAR Insight Cloud Portal to set up or manage an Insight Instant Mesh WiFi network	50
Connect the access point as a node to a root using the Cloud Portal	51
Install the NETGEAR Insight app to manage an Insight Instant Mesh WiFi network	54
Connect the access point as a node to a root using the Insight app	55
5. Manage the Basic WiFi Features for a WiFi network	59
Set up an open or secure WiFi network	60
View or change the settings of a WiFi network	69
Remove a WiFi network	70
Hide or broadcast the SSID for a WiFi network	71
Change the VLAN ID for a WiFi network	72
Change the authentication and encryption for a WiFi network	73
Enable or disable PMF for a WiFi network	77
Set up Multi PSK for a WiFi network	79
Disable or enable a WiFi network or set up a WiFi activity schedule	82
Enable or disable band steering with 802.11k RRM and 802.11v WiFi network management	83
6. Manage the Basic Radio Features	85
Manage the basic WiFi settings for the radios	86
Turn a radio on or off	89
Change the WiFi mode for a radio	90
Change the channel width for a radio	92
Change the guard interval for a radio	94
Change the output power for a radio	95
Change the channel for a radio	96
Manage Quality of Service for a WiFi radio	97
7. Set Up and Manage a Captive Portal	99
Set up a click-through captive portal for a WiFi network	100
Set up an external captive portal for a WiFi network	103
Register and configure Facebook Wi-Fi for the access point	106
Set up a Facebook Wi-Fi captive portal for a WiFi network	108
Unregister the access point from Facebook Wi-Fi	109
8. Manage Access and Security	111
Block specific URLs and keywords for Internet access	112
Manage user accounts	114
Add a user account	114
Change the time-out period for a user session	115
Change the settings for a user account	116
Remove a user account	117
Manage local MAC access control lists	118
Manually set up a MAC access control List	119
Import an existing MAC access control list	122
Manage neighbor AP detection	125
Enable neighbor access point detection and move access points to the Known AP List	126
Import an existing neighbor access point list in the Known AP List	128
Set up RADIUS servers	131
Enable L2 security	133
9. Manage the Local Area Network and IP Settings	135
Disable the DHCP client and specify a fixed IP address	136
Enable the DHCP client	137
Set the 802.1Q VLAN and management VLAN	139
Set an existing domain name	141
Enable or disable Spanning Tree Protocol	142
Enable or disable the network integrity check function	143
Enable or disable IGMP snooping	144
Enable or disable Ethernet LLDP	145
Enable or disable UPnP	146
Manage the link aggregation capability	147
Enable link aggregation for the LAN 2 port	148
Disable link aggregation for the LAN 2 port	149
Manage the multicast DNS gateway	150
Enable the multicast DNS gateway and add a policy	151
Change or remove a multicast DNS policy	152
10. Manage and Maintain the Access Point	154
Change the management mode to NETGEAR Insight or Web-browser	155
Change the country or region of operation	157
Change the admin user account password	158
Change the system name	159
Specify a custom NTP server	160
Set the time zone	161
Manage the syslog settings	162
Manage the firmware of the access point	163
Let the access point check for new firmware and update the firmware	164
Manually download firmware and update the access point	165
Revert to the backup firmware	167
Use an SFTP server to update the access point	168
Manage the configuration file of the access point	170
Back up the access point configuration	170
Restore the access point configuration	171
Reboot the access point from the local browser UI	173
Schedule the access point to reboot	174
Return the access point to its factory default settings	175
Use the Reset button to reset the access point	175
Use the local browser UI to reset the access point	176
Enable SNMP and manage the SNMP settings	177
Manage the LEDs	179
Manage the Energy Efficiency Mode	180
11. Monitor the Access Point and the Network	182
Display the access point Internet, IP, and system settings	183
Display the WiFi radio settings	187
Display unknown and known neighbor access points	190
Display client distribution, connected clients, and client trends	191
View WiFi and Ethernet traffic, traffic and ARP statistics, and channel utilization	195
View or download tracked URLs	197
View, save, download, or clear the logs	199
View a WiFi bridge connection	201
View alarms and notifications	202
12. Manage the Advanced WiFi Features for a WiFi network	204
Set NAT mode or Bridge mode for addressing and traffic	205
Enable or disable client isolation for a WiFi network	206
Enable or disable URL tracking for a WiFi network	208
Change the format of the DHCP offer messages in a WiFi network	210
Select a MAC ACL for a WiFi network	211
Set bandwidth rate limits for a WiFi network	213
Configure advanced rate selection for a WiFi network	214
13. Set up a WiFi Bridge	219
WiFi base station, WiFi repeater, and WiFi bridge requirements	220
Set up a WiFi bridge between access points	221
14. Manage the Advanced Radio Features	224
Manage the advanced WiFi settings for the radios	225
Manage the maximum number of clients for a radio	228
Manage the broadcast and multicast settings for a radio	229
Manage load balancing for the radios	231
Manage sticky clients	233
Manage the ARP proxy	235
Manage the amount of broadcast traffic	236
15. Diagnostics and Troubleshooting	238
Perform a ping test	239
Capture WiFi and Ethernet packets	240
Check the Internet speed	243
Quick tips for WiFi troubleshooting	244
Troubleshoot with the LEDs	245
Power/Cloud LED remains off	246
Power/Cloud LED remains solid amber	246
Power/Cloud LED is blinking amber slowly, continuously	247
The access point functions as a PoE PD and the Power/Cloud LED remains solid amber	247
Power/Cloud LED does not light blue in the NETGEAR Insight management mode	248
Power/Cloud LED does not stop blinking amber, green, and blue	249
2.4G or 5G WLAN LED is off	250
The node and root cannot connect	250
Troubleshoot WiFi connectivity for a WiFi client device	252
Troubleshoot Internet browsing	253
You cannot log in to the access point over a LAN connection	253
Changes are not saved	254
You enter the wrong password and can no longer log in to the access point	254
Troubleshoot your network using the ping utility	255
Test the LAN path to your access point	256
Test the path from your computer to a remote device	256
A. Factory Default Settings and Technical Specifications	258
Factory default settings	259
Technical specifications	264
B. Mount the Access Point to a Wall or Ceiling	266
Mounting parts	267
Mount the access point on a wall	268
Mount the access point to a T-bar	269