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Power/Cloud LED is blinking amber slowly, continuously

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Insight Managed WiFi 6E AXE7800 Tri-band Multi-Gig Access Point Model WAX638E For more information, see Use the Reset button to reset the access point on page 175. If the error persists, a hardware problem might exist. For recovery instructions or help with a hardware problem, contact technical support at netgear.com/support. Power/Cloud LED is blinking amber slowly, continuously When you connect the access point to a power source, the Power/Cloud LED lights solid amber temporarily and then turns solid green or solid blue, indicating that the startup procedure is complete and the access point is ready. During regular operation, the only time that the Power/Cloud LED blinks amber temporarily is when firmware is being upgraded. Also, in that situation, the Power/Cloud LED blinks amber quickly, not slowly. If the Power/Cloud LED blinks amber slowly and continuously, the access point did not receive an IP address from a DHCP server. Check to make sure that the DHCP client of the access point is enabled (see Enable the DHCP client on page 137), that your network includes a DHCP server (or a router that functions as a DHCP server), and that the DHCP server can reach the access point (both must be on the same network). In the unlikely situation that your network does not include a DHCP server, you might need to configure a fixed (static) IP address on the access point (see Disable the DHCP client and specify a fixed IP address on page 136). The access point functions as a PoE PD and the Power/Cloud LED remains solid amber When you connect the access point to a power source, the Power/Cloud LED lights solid amber initially, then blinks amber slowly, and finally turns solid green or solid blue, indicating that the startup procedure is complete and the access point is ready. If the access point functions as a PoE PD and the Power/Cloud LED remains solid amber after five minutes, the access point might not be receiving power at the required 802.3bt (PoE++) level. For example, this situation might occur if the access point is connected to a switch that provides only 802.3at (PoE+) rather than 802.3bt (PoE++). Note: If the access point receives power at the 802.3at (PoE+) level, the access point limits its operation to 3x3 streams for the 5 GHz radio, which results in reduced throughput for this radio. The 2.4 GHz and 6 GHz radios function normally. If the access point receives power at the 802.3af (PoE) level, all radios remain off. Diagnostics and 246 Troubleshooting User Manual

Section	Page
Contents	4
1. Introduction	9
Additional documentation	10
About the local browser user interface and NETGEAR Insight	10
2. Hardware Overview	11
What is WiFi 6E?	12
Unpack the access point	13
Top panel with LEDs	13
Hardware interfaces	16
Access point label	17
Safety instructions and warnings for an indoor access point	18
3. Install the Access Point in Your Network and Access It for Initial Configuration	20
Position your access point for best performance	21
Set up and connect the access point to your network	22
Connect to the access point for initial configuration	23
Connect over the Internet using the NETGEAR Insight Cloud Portal	24
Connect over WiFi using the NETGEAR Insight app	26
Connect over WiFi to the local browser UI for initial configuration	28
Connect over the LAN to the local browser UI for initial configuration	33
Configure the access point offline using a directly connected computer	37
Log in to the access point after initial setup	43
What to do if you get a browser security warning	44
4. Install the Access Point in an Insight Instant Mesh WiFi Network	45
What are a root and a node?	46
What is an Insight Instant Mesh WiFi network?	47
Requirements for placing a node in a mesh WiFi network	48
Access the NETGEAR Insight Cloud Portal to set up or manage an Insight Instant Mesh WiFi network	49
Connect the access point as a node to a root using the Cloud Portal	50
Install the NETGEAR Insight app to manage an Insight Instant Mesh WiFi network	53
Connect the access point as a node to a root using the Insight app	54
5. Manage the Basic WiFi Features for a WiFi network	58
Set up an open or secure WiFi network	59
View or change the settings of a WiFi network	68
Remove a WiFi network	69
Hide or broadcast the SSID for a WiFi network	70
Change the VLAN ID for a WiFi network	71
Change the authentication and encryption for a WiFi network	72
Enable or disable PMF for a WiFi network	76
Set up Multi PSK for a WiFi network	78
Disable or enable a WiFi network or set up a WiFi activity schedule	81
Enable or disable band steering with 802.11k RRM and 802.11v WiFi network management	82
6. Manage the Basic Radio Features	84
Manage the basic WiFi settings for the radios	85
Turn a radio on or off	88
Change the WiFi mode for a radio	89
Change the channel width for a radio	91
Change the guard interval for a radio	93
Change the output power for a radio	94
Change the channel for a radio	95
Manage Quality of Service for a WiFi radio	96
7. Set Up and Manage a Captive Portal	99
Set up a click-through captive portal for a WiFi network	100
Set up an external captive portal for a WiFi network	103
Register and configure Facebook Wi-Fi for the access point	106
Set up a Facebook Wi-Fi captive portal for a WiFi network	108
Unregister the access point from Facebook Wi-Fi	109
8. Manage Access and Security	111
Block specific URLs and keywords for Internet access	112
Manage user accounts	114
Add a user account	114
Change the time-out period for a user session	115
Change the settings for a user account	116
Remove a user account	117
Manage local MAC access control lists	118
Manually set up a MAC access control List	119
Import an existing MAC access control list	122
Manage neighbor AP detection	125
Enable neighbor access point detection and move access points to the Known AP List	126
Import an existing neighbor access point list in the Known AP List	128
Set up RADIUS servers	131
Enable L2 security	133
9. Manage the Local Area Network and IP Settings	135
Disable the DHCP client and specify a fixed IP address	136
Enable the DHCP client	137
Set the 802.1Q VLAN and management VLAN	139
Set an existing domain name	141
Enable or disable Spanning Tree Protocol	142
Enable or disable the network integrity check function	143
Enable or disable IGMP snooping	144
Enable or disable Ethernet LLDP	145
Enable or disable UPnP	146
Manage the link aggregation capability	147
Enable link aggregation for the LAN 2 port	148
Disable link aggregation for the LAN 2 port	149
Manage the multicast DNS gateway	150
Enable the multicast DNS gateway and add a policy	151
Change or remove a multicast DNS policy	152
10. Manage and Maintain the Access Point	154
Change the management mode to NETGEAR Insight or Web-browser	155
Change the country or region of operation	157
Change the admin user account password	158
Change the system name	159
Specify a custom NTP server	160
Set the time zone	161
Manage the syslog settings	162
Manage the firmware of the access point	163
Let the access point check for new firmware and update the firmware	164
Manually download firmware and update the access point	165
Revert to the backup firmware	167
Use an SFTP server to update the access point	168
Manage the configuration file of the access point	170
Back up the access point configuration	170
Restore the access point configuration	171
Reboot the access point from the local browser UI	173
Schedule the access point to reboot	174
Return the access point to its factory default settings	175
Use the Reset button to reset the access point	175
Use the local browser UI to reset the access point	176
Enable SNMP and manage the SNMP settings	177
Manage the LEDs	179
Manage the Energy Efficiency Mode	180
11. Monitor the Access Point and the Network	182
Display the access point Internet, IP, and system settings	183
Display the WiFi radio settings	187
Display unknown and known neighbor access points	190
Display client distribution, connected clients, and client trends	192
View WiFi and Ethernet traffic, traffic and ARP statistics, and channel utilization	196
View or download tracked URLs	198
View, save, download, or clear the logs	200
View a WiFi bridge connection	202
View alarms and notifications	203
12. Manage the Advanced WiFi Features for a WiFi network	205
Set NAT mode or Bridge mode for addressing and traffic	206
Enable or disable client isolation for a WiFi network	207
Enable or disable URL tracking for a WiFi network	209
Change the format of the DHCP offer messages in a WiFi network	211
Select a MAC ACL for a WiFi network	212
Set bandwidth rate limits for a WiFi network	214
Configure advanced rate selection for a WiFi network	215
13. Set up a WiFi Bridge	220
WiFi base station, WiFi repeater, and WiFi bridge requirements	221
Set up a WiFi bridge between access points	222
14. Manage the Advanced Radio Features	225
Manage the advanced WiFi settings for the radios	226
Manage the maximum number of clients for a radio	229
Manage the broadcast and multicast settings for a radio	231
Manage load balancing for the radios	232
Manage sticky clients	235
Manage the ARP proxy	236
15. Diagnostics and Troubleshooting	238
Perform a ping test	239
Capture WiFi and Ethernet packets	240
Quick tips for WiFi troubleshooting	243
Troubleshoot with the LEDs	244
Power/Cloud LED remains off	245
Power/Cloud LED remains solid amber	245
Power/Cloud LED is blinking amber slowly, continuously	246
The access point functions as a PoE PD and the Power/Cloud LED remains solid amber	246
Power/Cloud LED does not light blue in the NETGEAR Insight management mode	247
Power/Cloud LED does not stop blinking amber, green, and blue	248
2.4 GHz, 5 GHZ, or 6 GHZ WLAN LED is off	248
The node and root cannot connect	249
Troubleshoot WiFi connectivity for a WiFi client device	250
Troubleshoot Internet browsing	251
You cannot log in to the access point over a LAN connection	252
Changes are not saved	253
You enter the wrong password and can no longer log in to the access point	253
Troubleshoot your network using the ping utility	254
Test the LAN path to your access point	254
Test the path from your computer to a remote device	255
A. Factory Default Settings and Technical Specifications	256
Factory default settings	257
Technical specifications	262
B. Mount the Access Point to a Wall or Ceiling	264
Mounting parts	265
Mount the access point on a wall	266
Mount the access point to a T-bar	267

Match case Limit results 1 per page

For more information, see Use

the

Reset

button

reset

the

access

point

on page

175.

If the error persists, a hardware problem might exist. For recovery instructions or help

with a hardware problem, contact technical support at netgear.com/support

Power/Cloud LED is blinking amber slowly, continuously

When you connect the access point to a power source, the Power/Cloud LED lights

solid amber temporarily and then turns solid green or solid blue, indicating that the

startup procedure is complete and the access point is ready. During regular operation,

the only time that the Power/Cloud LED blinks amber temporarily is when firmware is

being upgraded. Also, in that situation, the Power/Cloud LED blinks amber quickly, not

slowly.

If the Power/Cloud LED blinks amber slowly and continuously, the access point did not

receive an IP address from a DHCP server.

Check to make sure that the DHCP client of the access point is enabled (see Enable

the

DHCP

client

on page 137), that your network includes a DHCP server (or a router that

functions as a DHCP server), and that the DHCP server can reach the access point (both

must be on the same network).

In the unlikely situation that your network does not include a DHCP server, you might

need to configure a fixed (static) IP address on the access point (see Disable

the

DHCP

client

and

specify

fixed

address

on page 136).

The access point functions as a PoE PD and the

Power/Cloud LED remains solid amber

When you connect the access point to a power source, the Power/Cloud LED lights

solid amber initially, then blinks amber slowly, and finally turns solid green or solid blue,

indicating that the startup procedure is complete and the access point is ready.

If the access point functions as a PoE PD and the Power/Cloud LED remains solid amber

after five minutes, the access point might not be receiving power at the required 802.3bt

(PoE++) level. For example, this situation might occur if the access point is connected

to a switch that provides only 802.3at (PoE+) rather than 802.3bt (PoE++).

Note:

If the access point receives power at the 802.3at (PoE+) level, the access point

limits its operation to 3x3 streams for the 5 GHz radio, which results in reduced

throughput for this radio. The 2.4 GHz and 6 GHz radios function normally. If the access

point receives power at the 802.3af (PoE) level, all radios remain off.

User Manual

246

Diagnostics and

Troubleshooting

Insight Managed WiFi 6E AXE7800 Tri-band Multi-Gig Access Point Model WAX638E