Netgear WAX638E User Manual - Page 249
The node and root cannot connect
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Insight Managed WiFi 6E AXE7800 Tri-band Multi-Gig Access Point Model WAX638E • If you are using a PoE connection, make sure that the PoE++ switch is providing sufficient power to the access point. The access point requires power at the 802.3bt (PoE++) level. Power at a level lower than PoE++ affects the radios. For more information, see The access point functions as a PoE PD and the Power/Cloud LED remains solid amber on page 246. If the error persists, a hardware problem might exist. For recovery instructions or help with a hardware problem, contact technical support at netgear.com/support. The node and root cannot connect When you add the access point as a node to an Insight network location that includes one or more roots (see Connect the access point as a node to a root using the Insight app on page 54), we recommend that you place the node in the same room as a root during the initial sync. After a successful sync, move the node to the location where you intend to use it. For a reliable WiFi connection, place the node less than 25 feet (7.5 m), in a line of sight with minimal obstacles from the closest root. To sync the node and the root after you already added the node to an Insight network location: 1. Place the node in the same room as the root. Use this node location only during the sync process. 2. Connect the node to a power source. If you do not use a PoE connection to a PoE switch, connect a power adapter to the DC power connector. The Power/Cloud LED on the node lights solid amber. 3. Wait for the node to go through the initial connection and configuration process and for the Power/Cloud LED to stop blinking amber, green, and blue and to light solid blue. Note: The initial connection and configuration process might take up to 10 minutes. The node might restart during the configuration process. The Power/Cloud LED lights as follows during the initial connection and configuration process: • Blinking green: The node is attempting to detect a root. • Solid green: The node is making its first connection with the root that provides the strongest WiFi signal. Diagnostics and 249 Troubleshooting User Manual