Netgear WGR614NA WGR614v9 Setup Manual - Page 27

Router Setup Manual • The service name, user name, and password might be set incorrectly. See "Troubleshooting PPPoE". • Your service provider might check for your computer's host name. Assign the computer host name of your ISP account to the router in the Basic Settings screen. • Your service provider allows only one Ethernet MAC address to connect to Internet, and might check for your computer's MAC address. In this case, do one of the following: - Inform your service provider that you have bought a new network device, and ask them to use the router's MAC address. - Configure your router to spoof your computer's MAC address. This can be done in the Basic Settings screen. Refer to the online help, which you can access from the router main menu. Troubleshooting PPPoE To troubleshoot a PPPoE connection: 1. Log in to the router. 2. Select Router Status under Maintenance on the main menu. 3. Click the Connection Status button. 4. If all the steps indicate OK, then your PPPoE connection is up and working. 5. If any of the steps indicate Failed, you can attempt to reconnect by clicking Connect. The router will continue to attempt to connect indefinitely. If you cannot connect after several minutes, you might be using an incorrect service name, user name, or password. There also might be a provisioning problem with your ISP. Unless you connect manually, the router will not authenticate using PPPoE until data is transmitted to the network. Troubleshooting Internet Browsing If your router can obtain an IP address but your computer is unable to load any Web pages from the Internet, check the following. • Your computer might not recognize any DNS server addresses. Help with Troubleshooting 23 v1.0, October 2007