Netgear WN311T WN311T User Manual - Page 49

Chapter 4 Troubleshooting This chapter provides information about troubleshooting your WN311T Wireless PCI Adapter. For information about connecting to wireless networks and the Internet, see "Connecting to Wireless Networks and the Internet" on page 1-6. Troubleshooting Tips Use the information below to solve common problems you may encounter. Also, refer to the knowledge base on the NETGEAR website at http://www.netgear.com/support/main.asp. Table 4-1. Troubleshooting Tips Problem Action The LEDs are not lit. The WN311T is not installed in the PCI slot properly or the WN311T software is not loaded. • Remove and reinstall the WN311T. • Check the Windows device manager to see if the WN311T is recognized and enabled. Reload the WN311T software, if necessary. • Try to install the WN311T in a different PCI slot in your computer if one is available. The wireless LED blinks but the WN311T is not connected to an access point. The WN311T is trying to connect to an access point, but cannot. • The access point may not be powered on. • Or, the access point and the WN311T are not configured with the same wireless parameters. Check the SSID and wireless security settings. I cannot connect to an access point. The access point is available and there is good signal strength. • If the access point is WPA-PSK protected, you need the correct WPA-PSK passphrase. Otherwise, the WN311T will still be connected to the previous access point and you will not be able to change to the WPA-PSK access point. • If the access point is WEP protected (either 64 or 128 bit encryption), you will be prompted to enter the WEP encryption security information. Troubleshooting 4-1 v2.0, February 2007