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Nokia 6590 Nokia 6590 User Guide in English - Page 187

Troubleshooting

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18 Troubleshooting This section provides a table that lists some of the most commonly encountered problems and provides possible causes and solutions. Problem My phone isn't charging. My phone isn't making/answering calls. I can't listen to my voice messages. 18 Possible cause Possible solution The charger and the Securely connect the phone are not properly charger to the phone. connected. The charger is not properly plugged in. Make sure that the charger is plugged in correctly. The battery is not charged. Charge the battery. The signal strength is If you are indoors, move poor. toward a window. You don't have Voicemail service. Call your wireless service provider. You have not set up your Call your wireless service voice mailbox with your provider. service provider. You have not saved your Refer to "Use voice Voicemail number in features" on page 63. your phone. The Voicemail number you have saved is incorrect. Call your wireless service provider. You have forgotten your Call your wireless service password or are entering provider. it incorrectly. [ 178 ]

Section	Page
Nokia 6590 User Guide	1
Phone notes	2
Topics	4
Contents	6
1 Safety first	10
SWITCH OFF WHERE PROHIBITED	10
ROAD SAFETY COMES FIRST	10
INTERFERENCE	10
SWITCH OFF IN HOSPITALS	10
SWITCH OFF IN AIRCRAFT	10
SWITCH OFF WHEN REFUELING	10
SWITCH OFF NEAR BLASTING	10
USE SENSIBLY	10
OBSERVE INFRARED PRECAUTIONS	11
QUALIFIED SERVICE	11
ACCESSORIES AND BATTERIES	11
WATER-RESISTANCE	11
BACKUP COPIES	11
CONNECTING TO OTHER DEVICES	11
CALLING	11
EMERGENCY CALLS	11
2 Welcome	12
• Get the most out of this guide	12
Understand the terms	12
Notice text conventions	13
Follow graphic clues	13
Look for updates	13
• Learn about accessibility solutions	14
Alternate format user guides	14
LPS-3 Loopset	14
TTY/TDD Adapter (HDA-8)	15
what you’ll need	15
For information on choosing a profile so that the phone recognizes the TTY device, see	15
Accessible features	15
• Understand wireless network services	16
Note differences among service providers	16
• Register your phone	17
• E-newsletters	17
• Get help	17
Find your phone’s label	17
Contact Nokia	17
Have the right information available	18
Contact your service provider	18
Have the phone or accessory handy	19
• Understand your phone	20
Keys and features	20
Back	21
Tips on efficient operation	21
Install the SIM card	22
1 With the back of the phone facing you, press and hold the back cover release button.	22
2 Slide the cover off.	22
3 Lift out the battery.	22
4 Grasp the front of the SIM card door.	22
5 Push the SIM card door gently towards the gold contacts.	22
6 Lift the SIM card door.	23
7 Install the SIM card; beveled corner on the left, gold contact area face down.	23
8 Lower SIM card door and gently slide to lock into place.	23
Notes about SIM cards	23
Install the battery	24
1 Place the battery in the compartment with the label side facing up and the gold contact area al...	24
2 Lower the battery into place.	24
3 Replace the back cover.	24
Charge the battery	24
1 Plug the charger into a standard wall outlet.	24
2 Connect the plug from the charger to the bottom of the phone.	25
3 When the battery bar stops scrolling, the battery charge is complete. Battery full appears also...	25
4 Unplug the phone and charger once charging is complete.	25
Remove the battery	25
1 With the back of the phone facing you, press and hold the back cover release button.	25
2 Lift out the battery.	26
Important battery information	26
Learn the keys	26
Selection keys	26
scroll key	27
Dynamic memory use	27
Quick guide	28
Menu Shortcuts	29
1 Messages	29
1 Write message 01-1	29
2 Write e-mail 01-2	29
3 Chat 01-3	29
4 Inbox 01-4	29
5 Multimedia inbox 01-5	29
6 Outbox 01-6	29
7 Archive 01-7	29
8 Templates 01-8	29
9 My folders 01-9	29
10 Erase messages 01-7	29
11 Voice messages 01-14	29
12 Info messages 01-11	29
13 Service command editor 01-13	29
14 Message settings 01-14	29
2 Call log	29
1 Missed calls 2-1	29
2 Received calls 2-2	29
3 Dialed numbers 2-3	29
4 Clear call lists 2-4	29
5 Call timers 2-5	29
6 Call costs 2-6*	29
7 GPRS data counter 2-7	29
8 GPRS connection timer 2-8	29
3 Profiles	29
1 Normal 3-1	29
2 Silent 3-2	29
3 Meeting 3-3	29
4 Outdoor 3-4	29
5 Pager 3-5	29
4 Settings	29
6 Time settings 4-1	29
7 Call settings 4-2	29
8 Phone settings 4-3	29
9 Tone settings 4-4	29
10 Accessory settings 4-5	29
11 GPRS modem settings 4-6	29
12 Security settings 4-7	29
13 Restore factory settings 4-8	29
5 Radio	29
6 Organizer	29
1 Alarm clock 6-1	29
2 Calendar 6-2	29
3 To-do list 6-3	29
7 Extras	29
1 Calculator 7-1	29
1 Voice recorder 7-2	29
2 Voice commands 7-3	29
3 Countdown timer 7-4	29
4 Stopwatch 7-5	29
8 Games	29
1 Select game 8-1	29
2 Settings 8-2	29
9 Infrared	29
10 Services	29
1 Home 10-1	29
2 Bookmarks 10-2	29
3 Service inbox 10-3	29
4 Settings 10-4	29
5 Go to address 10-5	29
6 Clear the cache 10-6	29
11 SIM Services *	29
3 Basic operations	30
• Switch on your phone	30
Set the time and date	30
1 Enter the correct time and press OK.	30
2 Enter the correct date and press OK. After a brief pause the Start screen appears in your display.	30
• About the Start screen	31
• Review phone symbols	32
• Make and answer calls	33
1 Enter the area code and phone number.	33
2 Press .	33
3 Hold the phone with the earpiece over your ear and microphone near your mouth, or connect and u...	33
Adjust the earpiece volume during a call	34
If an accessory with its own speaker is connected to your phone, the volume keys adjust the volu...	34
Caller ID	34
Redial the last-dialed number	34
Dial any of the 20 last-dialed numbers	34
1 Press .	34
2 Scroll to the number you want to redial and press again.	34
• Use the menu	35
Use the scroll method	35
The menu number and scroll bar	35
1 When the menu you want appears in the display, press Select.	35
2 Once inside the menu, use the scroll key ( or ) to highlight an item or page through submenus. ...	35
Help text	35
1 Press Menu-4-3-8 (Settings-Phone settings-Help text activation)	35
2 Press Select and scroll to Off.	35
3 Press Select to turn help text off.	35
Use a menu shortcut	36
List of menu shortcuts	37
1 Messages	37
1 Write message 01-1	37
2 Write e-mail 01-2	37
3 Chat 01-3	37
4 Inbox 01-4	37
5 Multimedia inbox 01-5	37
6 Outbox 01-6	37
7 Archive 01-7	37
8 Templates 01-8	37
9 My folders 01-9	37
10 Erase messages 01-10	37
1 All read 01-10-1	37
2 Inbox 01-10-2	37
3 Outbox 01-10-3	37
4 Archive 01-10-4	37
11 Voice messages 01-11	37
1 Listen to voice messages 01-11-1	37
2 Voice mailbox number 01-11-2	37
12 Info messages 01-12	37
1 Info service 01-12-1	37
2 Topics 01-12-2	37
3 Language 01-12-3	37
4 Info topics saved on SIM card 01-12-4	37
5 Read 01-12-5	37
13 Service command editor 01-13	37
14 Message settings 01-14	37
1 Text messages 01-14-1	37
2 Multimedia msg. 01-14-2	37
2 Call log	37
1 Missed calls 2-1	37
2 Received calls 2-2	37
3 Dialed numbers 2-3	37
4 Clear call lists 2-4	37
1 All 2-4-1	37
2 Missed 2-4-2	37
3 Received 2-4-3	37
4 Dialed 2-4-4	37
5 Call timers 2-5	37
1 Duration of last call 2-5-1	37
2 Duration of dialed calls 2-5-2	37
3 Duration of received calls 2-5-3	37
4 Duration of all calls 2-5-4	37
5 Clear timers 2-5-5	37
6 Call costs 2-6 (Check with your service provider for availability.)	37
1 Last call units 2-6-1	37
2 All calls units 2-6-2	37
3 Call cost settings 2-6-3	37
7 GPRS data counter 2-7	37
1 Data sent in last session 2-7-1	37
2 Data received in last session 2-7-2	38
3 All sent data 2-7-3	38
4 All received data 2-7-4	38
5 Clear counters 2-7-5	38
8 GPRS connection timer 2-8	38
1 Duration of last session 2-8-1	38
2 Duration of all sessions 2-8-2	38
3 Clear timers 2-8-3	38
3 Profiles	38
1 Normal 3-1	38
1 Select 3-1-1	38
2 Customize 3-1-2	38
3 Timed 3-1-3	38
2 Silent 3-2	38
3 Meeting 3-3	38
4 Outdoor 3-4	38
5 Pager 3-5	38
4 Settings	38
1 Time settings 4-1	38
1 Clock 4-1-1	38
2 Auto update of date and time 4-1-2	38
2 Call settings 4-2	38
1 Call Forwarding 4-2-1	38
2 Anykey answer 4-2-2	38
3 Automatic redial 4-2-3	38
4 1-touch dialing 4-2-4	38
5 Call waiting 4-2-5	38
6 Summary after call 4-2-6	38
7 Send own caller ID when calling 4-2-7	38
8 Line for outgoing calls 4-2-8	38
3 Phone settings 4-3	38
1 Language 4-3-1	38
2 Automatic keyguard 4-3-2	38
3 Screen saver 4-3-3	38
4 Cell info display 4-3-4	38
5 Welcome note 4-3-5	38
6 System selection 4-3-6	38
7 Start-up tone 4-3-7	38
8 Help text activation 4-3-8	38
4 Tone settings 4-4	38
1 Ringing options 4-4-1	38
2 Ringing tone 4-4-2	38
3 Ringing volume 4-4-3	38
4 Vibrating alert 4-4-4	38
5 Message alert tone 4-4-5	38
6 Keypad tones 4-4-6	38
7 Warning tones 4-4-7	38
8 Alert for 4-4-8	38
5 Accessory settings 4-5	38
1 Headset 4-5-1	38
2 Handsfree 4-5-2	38
3 Loopset 4-5-3	38
4 TTY/TDD 4-5-4	38
6 GPRS modem settings 4-6	38
1 Active access point 4-6-1	38
2 Edit active access point 4-6-2	38
7 Security settings 4-7	38
1 PIN code request 4-7-1	38
2 Call restrictions 4-7-2	38
3 Fixed dialing 4-7-3	38
4 Closed user group 4-7-4	38
5 Security level 4-7-5	38
6 Change access codes 4-7-6	38
8 Restore factory settings 4-8	38
5 Radio	38
6 Organizer	38
1 Alarm clock 6-1	38
2 Calendar 6-2	38
3 To-do list 6-3	39
7 Extras	39
1 Calculator 7-1	39
2 Voice recorder 7-2	39
3 Voice commands 7-3	39
4 Countdown timer 7-4	39
5 Stopwatch 7-5	39
8 Games	39
1 Select game 8-1	39
1 Nokia Sugarbowl 8-1-1	39
2 Snake II 8-1-2	39
3 Space impact 8-1-3	39
4 Bumper 8-1-4	39
2 Settings 8-2	39
1 Game sounds 8-2-1	39
2 Game lights 8-2-2	39
3 Shakes 8-2-3	39
9 Infrared	39
10 Services	39
1 Home 10-1	39
2 Bookmarks 10-2	39
3 Service inbox 10-2	39
4 Settings 10-4	39
1 Active service settings 10-4-1	39
2 Edit active service settings 10-4-2	39
3 Appearance settings 10-4-3	39
4 Cookie settings 10-4-4	39
5 Certificates 10-4-5	39
6 Security module settings 10-4-6	39
7 Service inbox settings 10-4-7	39
5 Go to address 10-5	39
6 Clear the cache 10-6	39
11 SIM services	39
• Set up your Phone	40
Connect the headset	40
1 Plug the headset jack into the bottom of your phone.	40
2 Put the round ear plug into one ear.	40
Use the headset	40
Use the carrying case	40
Change Xpress-on™ color covers	40
Remove the back cover	41
1 With the back of the phone facing you, press and hold the back cover release button.	41
2 Slide the cover off.	41
Remove the front cover and keypad	41
1 With the back of the phone facing you, grasp the phone body and gently separate it from the fro...	41
2 Lift the keypad from inside the old front cover and place it in the new cover.	41
Replace the new front cover	42
3 Align the top of the phone with the top of the front cover. Make sure both sets of plastic tabs...	42
4 Align the cover and snap it shut all the way around the edge of the phone.	42
Replace the back cover	42
1 Direct the back cover towards the locking catches on the phone.	42
2 Slide the back cover until it locks into place.	42
4 Text entry	43
• ABC mode	43
Add letters	43
1 Find the key that has the letter you want to enter.	43
2 Press the key as many times as needed for the letter to appear on the screen.	43
1	44
7	44
2	44
8	44
3	44
9	44
4	44
0	44
5	44
*	44
6	44
#	44
Enter spaces and punctuation	44
Erase mistakes	44
Change letter case	44
Enter numbers	45
Use special characters	45
In ABC mode	45
In 123 mode	46
• Predictive text input	47
Select a language and turn on predictive text	47
1 Press Menu, then press Select. Write message appears.	47
2 Press Select, then press Options.	47
3 Scroll to Predictive text, then press Select.	47
4 Scroll to the language you want, then press Select. T9 prediction on appears.	47
Turn off predictive text	47
Write words using predictive text	48
Add a new word to the dictionary	48
1 Press until Spell appears in place of Options in the lower left corner of the display.	48
2 Press Spell, then enter the word(s) using ABC mode. (See “ABC mode” on page34.)	48
3 Press Save to add the word to the dictionary.	48
Use predictive text shortcuts	49
Insert symbols	50
1 Press and hold until the symbol screen appears.	50
2 Scroll to the desired symbol and press Insert.	50
Insert numbers	50
1 To add a number to the message, press and hold . The 123 mode icon () appears.	50
2 Key in the desired numbers, then press and hold to return to ABC mode.	50
Write compound words	50
1 Write the first part of the word and press to accept it.	50
2 Write the last part of the compound word and press to enter the word in memory.	50
5 Use the phone book	51
• Your phone’s memory	51
Memory specific information	52
Select a memory	53
1 At the Start screen, press Names, scroll to Settings, and press Select.	53
2 Scroll until Memory in use appears in the display and press Select. The following options are a...	53
3 Scroll to the memory option of your choice and press Select.	53
• View the phone book	53
• Open the Phone book	53
1 At the Start screen, press Names. The submenus in the following table appear in the display.	53
2 Use the scroll key ( or ) to highlight an option. Press Select () to activate an option or ente...	53
Add an entry to the Phone book	55
1 At the Start screen press Names, scroll to Add entry, and press Select.	55
2 Enter a name for the entry and press OK.	55
3 Enter the area code and number for the entry and press OK. The name and number are saved to the...	55
1 At the Start screen, enter the area code and number you’d like to save	55
2 Press and hold Options. The number is saved to your Phone book as a stand-alone entry.	55
Add a number to a phone book entry	55
1 At the Start screen, enter the area code and number you’d like to save.	55
2 Press Options and scroll to Add to name.	55
3 Press Select. The phone book name list appears.	55
4 Scroll to the name that you want to add the number to and press Addno. A list of number types ...	55
5 Scroll to the number type of your preference and press Select. A confirmation message appears i...	55
Number types	55
Assign or change a number type	56
1 At the Start screen, press the scroll key ( or ) to display your Phone book entries.	56
2 Scroll to the entry containing the numbers you wish to change and press Details.	56
3 Use the scroll key to highlight the number you wish to change and press Options.	56
4 Scroll to Change type and press Select.	56
5 Scroll to the number type of your preference and press Select. A confirmation message appears i...	56
Add details to a Phone book entry	56
1 With an entry in your Phone book highlighted, press Details.	56
2 Press Options, scroll to Add detail, and press Select.	56
3 Scroll to E-mail, Web address, Street addr., or Note and press Select.	56
4 Enter text with the keypad and press OK.	56
Save a number (only)	57
1 At the Start screen, enter the area code and number you’d like to save.	57
2 Press and hold Options. The number is saved to your Phone book as a stand-alone entry.	57
Scroll through Phone book entries	57
Search for Phone book entries	57
1 At the Start screen, press the scroll key ( or ) to display your Phone book.	57
2 Press the key which contains the first letter of the entry you’re searching (example; press twi...	57
3 Continue entering letters to locate the entry, or move through and highlight other entries usin...	57
4 Once you’ve highlighted the desired entry, press to dial the number. Or, press Details, then pr...	57
5 Scroll to an option. Press Select to activate an option or to enter its submenu.	58
Edit names	59
1 At the Start screen, press Names and scroll to Edit name.	59
2 Press Select and scroll to the name you wish to change.	59
3 Press Edit, modify the name as desired, and press OK once you’ve finished.	59
4 Press done to return to the Start screen.	59
Erase names and numbers	59
Erase a single entry	59
1 At the Start screen, press Names, scroll to Erase, and press Select.	59
2 Ensure One by one is highlighted and press Select.	59
3 Scroll to the entry you wish to erase and press Erase.	59
4 Press OK again to confirm the erasure, or Back to select another.	59
Erase all names and numbers	59
1 At the Start screen, press Names, scroll to Erase and press Select.	59
2 Ensure Erase all is highlighted and press Select.	59
3 Scroll to Phone or SIM card and press Erase.	59
4 Press OK to confirm or Back to select from Phone or SIM card again. If you pressed OK, you’re p...	59
5 Enter the security code and press OK to erase or Back to select from Phone or SIM card again.	59
Assign a primary number	60
1 At the Start screen, press or to display a list of Phone book entries.	60
2 Scroll to a name containing multiple numbers and press Details.	60
3 Scroll to the number you’d like to assign as the primary number (or change to the primary numbe...	60
4 Scroll to As primary no. and press Select. Now, the phone dials the primary number when you sel...	60
Add an E-mail address	60
1 Press Names. Find appears highlighted.	60
2 Press Select. The Name box appears.	60
3 Enter the name you want to add an e-mail address to and press OK. OR Press List, or or to scrol...	60
4 Press Details, then press Options.	60
5 Scroll to Add detail, then press Select. E-mail appears highlighted.	60
6 Press Select. The Text box appears.	60
7 Enter the e-mail address, then press OK.	60
Copy Phone book entries	61
1 At the Start screen, press Names, scroll to Copy, and press Select.	61
2 Scroll to From phone to SIM card or From SIM card to phone and press Select. The following opti...	61
3 Scroll to the copy method of your choice and press Select.	61
a) If you selected One by one, go to step 4.	61
b) If you selected All or Primary nos., go to step 6.	61
4 Scroll to the entry you wish to copy and press Copy.	61
5 Scroll to Keep original or Move original and press Select. The entry is copied and you’re retur...	61
6 If you selected All or Primary nos. in step 3, scroll to Keep original or Move original and pre...	61
7 Press OK to confirm your choice. All entries are copied to the selected destination. Press Back...	61
View service numbers	62
1 At the Start screen, press Names, Scroll to Service nos. and press Select.	62
2 To view details of a number, scroll to the number and press Details.	62
Use caller groups	62
Add names to a caller group	62
1 From the Start screen, scroll to the name or number you want.	62
2 Press Details, then press Options.	62
3 Scroll to Caller groups and press Select.	62
4 Scroll to the group that will have this name and press Select.	62
Remove names from a caller group	62
1 Follow steps 1 through 3 above.	62
2 Scroll to No group and press Select.	62
Assign a ringing tone to a caller group	62
1 From the Start screen, press Names.	62
2 Scroll to Caller groups and press Select.	62
3 Scroll to the group you want and press Select.	62
4 Scroll to Group ringing tone and press Select.	62
5 Scroll to the tone you want to hear when anyone from this group calls you and press Select.	63
Rename a caller group	63
1 Follow steps 1 through 3 above.	63
2 Scroll to Rename group and press Select.	63
3 Enter the group name, then press OK.	63
Assign group logos	63
1 Press Names, scroll to Caller groups, and press Select.	63
2 Scroll to the name of the group and press Select.	63
3 Scroll to Group logo and press Select.	63
4 Scroll to On and press Select.	63
View a received graphic	64
1 When you receive a graphic from someone else, Group logo received appears.	64
2 Press Show to see the logo.	64
3 Press Options and scroll to Save to save it (you must choose which caller group gets the new lo...	64
6 Check call log	65