Nokia Booklet 3G User Guide - Page 23

MANUFACTURER'S LIMITED WARRANTY 23 To provide the best possible support, the call center agent may need to assume remote control of the Product. This is standard operating procedure, and the call center agent will advise you before he or she takes control of your Product. By calling the call center, the Consumer expressly consents to the call center agent taking remote control of the Product if this is necessary to provide support. What is not covered? 1. This MLW does not cover user manuals or software (including updates and upgrades to the software), settings, content, data or links, whether included or downloaded in the Product, whether included during installment, assembly, shipping or at any other time in the delivery chain or otherwise and in any way acquired by the Consumer. Nokia does not warrant that any software (including updates and upgrades to the software) will meet the Consumer's requirements or will work in combination with any hardware or software provided by a third party, that the operation of any software (including updates and upgrades to software) will be uninterrupted or error free or that any defects in the software (including updates and upgrades to software) are correctable or will be corrected. 2. This MLW does not cover a) normal wear and tear (including, without limitation, wear and tear of batteries, displays, or paint on the outer surface of the Product), b) defects caused by rough handling (including, without limitation, defects caused by sharp items, by bending, by compressing, or by dropping), or c) defects or damage caused by misuse of the Product, including use that is contrary to the instructions provided by Nokia (for example, as set out in the Product's user guide) and/or e) other acts beyond the reasonable control of Nokia. 3. This MLW does not cover defects or alleged defects caused by the fact that the Product was used with, or connected to, any product, accessory, software and/or service not manufactured or supplied by Nokia or was used other than for its intended use. Defects can be caused by viruses from the Consumer's or from a third party's unauthorized access to services, other accounts, computer systems or networks. This unauthorized access can take place through hacking, password mining or through a variety of other means. 4. This MLW does not cover defects caused by the battery having been short-circuited or the seals of the battery enclosure or the cells being damaged or showing evidence of tampering or the battery being used in equipment other than that for which it has been specified. 5. This MLW does not cover reduced charging capacity of the battery, which is a result of the natural end-of-life process of batteries. 6. This MLW does not cover any loss or corruption of, or damage to, data or the recreation or transfer thereof even if such loss was a result of a defect in the Product. 7. This MLW does not cover pixel defects in the Product display that are within the scope of industry standards. For more information on pixel defects and industry standards, go to www.nokiausa.com/support. 8. This MLW is not enforceable if the Product has been opened, modified or repaired by anyone other than an authorized service center, if it is repaired using unauthorized spare parts, or if the Product's serial number, the mobile accessory date code or the IMEI number has been removed, erased, defaced, altered or are illegible in any way as determined in the sole discretion of Nokia. 9. This MLW is not enforceable if the Product has been exposed to moisture, to dampness or to extreme thermal or environmental conditions, to rapid changes in such conditions, to corrosion, to oxidation, to spillage of food or liquid, or to influence from chemical products. 10. This MLW does not include any onsite service or support. 11. This MLW does not cover alleged issues resulting from events of force majeure or other unforeseen events. 12. This MLW is not enforceable if Nokia was not advised in writing by the Consumer of the alleged defect or malfunction of the Product no later than fourteen (14) days after the expiration of the applicable limited warranty period. Other important notices A third-party, independent operator provides the SIM card and cellular and/or other network or system on which the Product operates. Therefore, Nokia is not liable under this warranty for the operation, availability, coverage, services or range of the cellular or other network or system. Make sure you make back-up copies or keep written records of all important content and data stored in the Product. Nokia, in a manner consistent with the provisions of the section entitled "Limitation of Nokia's Liability" below, shall not under any circumstances be liable, either expressly or implicitly, for any damages or losses of any kind whatsoever resulting from loss of, damage to, or corruption of content or data or the recreation thereof or transfer even if such a loss, damage, or corruption was a result of a defect in the Product. Always back up your data stored on the Product before taking the Product in for service since service activities will erase the memory of the Product, including content and data. All parts of the Product or other equipment that Nokia has replaced shall become the property of Nokia. If the Product is returned during the Warranty Period, but the problem with © 2009 Nokia. All rights reserved. 23