Oki C532dn C532 Users Guide - English - Page 99

Print Problems, Unable to Print

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Print Problems • Unable to Print 6. Troubleshooting Unable to Print • Common to Windows and Mac OS X Cause The machine is in Sleep mode or Deep Sleep mode. Solution Press the (POWER SAVE) button to enter standby status. The machine is turned off. Turn the machine on. A LAN cable or USB cable is unplugged. Check that the cable is plugged into the machine and computer properly. There may be a problem with a cable. Replace the cable with a new cable. - The machine is offline. Press the (ONLINE) button on the operator panel. An error message is displayed on the Check the error messages displayed display screen. on the display screen. The interface setting is disabled. Check the interface setting on the display screen to make sure that there is a consistency with the machine's settings and the network connection environment. There is a problem with the print function. Press the or button on the operator panel to select [Setting] > [Reports] > [Configuration] and print the menu map, by which you can check the printing performance. The ONLINE lamp quickly flashes at A malfunction may occur in the - approximately 0.3-second intervals. machine. Unplug the power cord immediately, and then contact your dealer. Reference Saving Power Consumption with the Power Save Function Turning the Machine On Connecting This Machine to a Computer Error Message List Connecting This Machine to a Computer Checking the Information of the Machine (Advanced Manual) • For Windows Cause Solution The machine is not set as the default printer. Set the machine as the default printer. Right-click the OKI C532 icon on the [Devices and Printers] folder, and then select [Set as Default Printer] (if multiple drivers are installed, select [OKI C532*]). * Select the required driver type. The output port of the printer driver is Select the output port for connecting - incorrect. the LAN cable or USB cable. - 99 - Reference

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- 99 -
6. Troubleshooting
Print Problems
•
Unable to Print
•
Common to Windows and Mac OS X
•
For Windows
Unable to Print
Cause
Solution
Reference
The machine is in Sleep mode or
Deep Sleep mode.
Press the
(POWER SAVE) button
to enter standby status.
Saving Power Consumption with
the Power Save Function
The machine is turned off.
Turn the machine on.
Turning the Machine On
A LAN cable or USB cable is
unplugged.
Check that the cable is plugged into
the machine and computer properly.
Connecting This Machine to a
Computer
There may be a problem with a cable.
Replace the cable with a new cable.
-
The machine is offline.
Press the
(ONLINE) button on the
operator panel.
-
An error message is displayed on the
display screen.
Check the error messages displayed
on the display screen.
Error Message List
The interface setting is disabled.
Check the interface setting on the
display screen to make sure that there
is a consistency with the machine's
settings and the network connection
environment.
Connecting This Machine to a
Computer
There is a problem with the print
function.
Press the
or
button on the
operator panel to select [Setting] >
[Reports] > [Configuration] and print
the menu map, by which you can
check the printing performance.
Checking the Information of the
Machine (Advanced Manual)
The ONLINE lamp quickly flashes at
approximately 0.3-second intervals.
A malfunction may occur in the
machine. Unplug the power cord
immediately, and then contact your
dealer.
-
Cause
Solution
Reference
The machine is not set as the default
printer.
Set the machine as the default printer.
Right-click the OKI C532 icon on the
[Devices and Printers] folder, and then
select [Set as Default Printer] (if
multiple drivers are installed, select
[OKI C532*]).
* Select the required driver type.
-
The output port of the printer driver is
incorrect.
Select the output port for connecting
the LAN cable or USB cable.
-