Oki C710n Network User's Guide, English - Page 80

Custom Paper Size, Mac OS 10.2.3 - 10.2.8 only, Symptoms, Cause

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- Try printing at a lower resolution. > Incorrect custom paper size being specified. - Ensure that the Custom Paper Size in both the printer driver and your application are exactly the same. NOTE: > Ensure that the custom paper size is correct in the printer driver (e.g. 320 x 900mm). > If the custom paper size is wrong (e.g. 328 x 900mm), the OS X PostScript driver will replace this with the default paper size - normally A4. Mac OS 10.2.3 - 10.2.8 only > The print job may have been rotated by your application. An anomaly in the core Mac OS X 10.2.x causes custom paper sizes to be incorrectly rotated by 90 degrees, the Oki PostScript Printer Description (PPD) file implements a counter-rotation to solve this problem. However, some applications such as Quark Xpress or Macromedia Freehand may create their own PostScript code. For these applications, the custom paper size rotation issue does not apply. In such cases, if the Oki PPD file is selected in Quark or Freehand's print dialog, the print job will be incorrectly rotated by 90 degrees. The Oki printer driver contains a Page Rotate option - this may be used to fix the problem. Alternatively, you may be able to rotate the page in your application program. NO PRINTING OR PRINT QUEUE STOPPED Symptoms: Upon sending a job to the printer, the job disappears completely and is not printed, or the job remains stalled in Printer Setup Utility (Print Center). Cause: Troubleshooting> 80

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Troubleshooting> 80
- Try printing at a lower resolution.
>
Incorrect custom paper size being specified.
- Ensure that the
Custom Paper Size
in both the printer
driver and your application are exactly the same.
Mac OS 10.2.3 - 10.2.8 only
>
The print job may have been rotated by your application.
An anomaly in the core Mac OS X 10.2.x causes custom
paper sizes to be incorrectly rotated by 90 degrees, the Oki
PostScript Printer Description (PPD) file implements a
counter-rotation to solve this problem. However, some
applications such as Quark Xpress or Macromedia
Freehand may create their own PostScript code. For these
applications, the custom paper size rotation issue does not
apply.
In such cases, if the Oki PPD file is selected in Quark or
Freehand’s print dialog, the print job will be incorrectly
rotated by 90 degrees.
The Oki printer driver contains a Page Rotate option – this
may be used to fix the problem. Alternatively, you may be
able to rotate the page in your application program.
N
O
PRINTING
OR
PRINT
QUEUE
STOPPED
Symptoms:
Upon sending a job to the printer, the job disappears completely
and is not printed, or the job remains stalled in Printer Setup
Utility (Print Center).
Cause:
NOTE:
>
Ensure that the custom paper size is correct in the printer
driver (e.g. 320 x 900mm).
>
If the custom paper size is wrong (e.g. 328 x 900mm),
the OS X PostScript driver will replace this with the
default paper size - normally A4.