Palm 1051NA User Guide - Page 249

COMMON QUESTIONS 13 CHAPTER An alert tells me the device timed out while waiting for credentials The Exchange Server credentials screen was left open too long. Re-enter the Exchange Server credentials, and try to sync again. Email NOTE For troubleshooting info on Xpress Mail, go to: https://xpressmail.cingular.com/subscriber I have problems using my account Occasionally you may experience problems using an email account after you set it up. If you followed the account setup procedure and are experiencing problems in using the account, verify that the account complies with your email provider's requirements by following these steps: • Verify both your password and your username for your email account. • Some email service providers require you to be on their network to use your email account. If this is the case, be sure to use your provider's network as the connection type for the account. • Some email service providers have other requirements specific to their service. For example, Yahoo! requires you to set up POP mail forwarding for your Yahoo! account to download email messages to your Treo 750. Check with your service provider to see if any provider-specific requirements exist. • Service provider settings frequently change. If your email account was working but you are currently experiencing problems, check with your service provider to see if any of the account settings have changed. I have problems sending and receiving email Short periods of time when email is unavailable are common due to server problems or poor wireless coverage. If you have problems sending or receiving mail for an extended period of time, check with your ISP or email service provider to verify that the service is working properly. E M A I L 241