Palm M125 Handbook - Page 206

installed. Reinstall the HotSync Manager, Backup the Palm Desktop software

Page 206 highlights

I am using Outlook as my PIM, but I cannot do a HotSync operation. I cannot launch the HotSync Manager. I tried to do a local HotSync operation, but it did not complete successfully. s Click the HotSync Manager and choose Custom. Check that the correct conduit is active. s Check that the correct conduit is installed. Reinstall the HotSync Manager and make sure the correct conduit is selected. s If you are using the optional serial cradle/cable, or if you are performing a HotSync operation using a modem, make sure you are not running another program, such as America Online, CompuServe, or WinFax, that uses the serial port you selected in the Setup dialog box. s Backup the Palm Desktop software, uninstall it, then reinstall it. s If you are using a cradle, make sure your handheld is seated in the cradle correctly. If you are using a cable, make sure that it is connected securely to your handheld. s Check the connection between the cradle/cable and the USB or serial port on your computer. s Make sure the user name you selected in Palm Desktop software matches the user name assigned to your handheld. s Make sure the date on your computer matches the date on your handheld. s Read the HotSync Log for the user account for which you are performing a HotSync operation. On a Windows computer, try each step in turn: s Make sure HotSync Manager is running. If it is running, close it, and restart it. s Make sure you selected Local USB or Local Serial, as appropriate, from the HotSync Manager menu. Page 198 Frequently Asked Questions

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
  • 101
  • 102
  • 103
  • 104
  • 105
  • 106
  • 107
  • 108
  • 109
  • 110
  • 111
  • 112
  • 113
  • 114
  • 115
  • 116
  • 117
  • 118
  • 119
  • 120
  • 121
  • 122
  • 123
  • 124
  • 125
  • 126
  • 127
  • 128
  • 129
  • 130
  • 131
  • 132
  • 133
  • 134
  • 135
  • 136
  • 137
  • 138
  • 139
  • 140
  • 141
  • 142
  • 143
  • 144
  • 145
  • 146
  • 147
  • 148
  • 149
  • 150
  • 151
  • 152
  • 153
  • 154
  • 155
  • 156
  • 157
  • 158
  • 159
  • 160
  • 161
  • 162
  • 163
  • 164
  • 165
  • 166
  • 167
  • 168
  • 169
  • 170
  • 171
  • 172
  • 173
  • 174
  • 175
  • 176
  • 177
  • 178
  • 179
  • 180
  • 181
  • 182
  • 183
  • 184
  • 185
  • 186
  • 187
  • 188
  • 189
  • 190
  • 191
  • 192
  • 193
  • 194
  • 195
  • 196
  • 197
  • 198
  • 199
  • 200
  • 201
  • 202
  • 203
  • 204
  • 205
  • 206
  • 207
  • 208
  • 209
  • 210
  • 211
  • 212
  • 213
  • 214
  • 215
  • 216
  • 217
  • 218
  • 219
  • 220
  • 221
  • 222
  • 223
  • 224
  • 225
  • 226
  • 227
  • 228
  • 229
  • 230
  • 231
  • 232

Page 198
Frequently Asked Questions
I am using Outlook
as my PIM, but I
cannot do a HotSync
operation.
Click the HotSync Manager and choose
Custom. Check that the correct conduit is
active.
Check that the correct conduit is
installed. Reinstall the HotSync Manager
and make sure the correct conduit is
selected.
I cannot launch the
HotSync Manager.
If you are using the optional serial
cradle/cable, or if you are performing a
HotSync operation using a modem, make
sure you are not running another
program, such as America Online,
CompuServe, or WinFax, that uses the
serial port you selected in the Setup
dialog box.
Backup the Palm Desktop software,
uninstall it, then reinstall it.
I tried to do a local
HotSync operation,
but it did not
complete
successfully.
If you are using a cradle, make sure your
handheld is seated in the cradle correctly.
If you are using a cable, make sure that it
is connected securely to your handheld.
Check the connection between the
cradle/cable and the USB or serial port
on your computer.
Make sure the user name you selected in
Palm Desktop software matches the user
name assigned to your handheld.
Make sure the date on your computer
matches the date on your handheld.
Read the HotSync Log for the user
account for which you are performing a
HotSync operation.
On a Windows computer, try each step in
turn:
Make sure HotSync Manager is running.
If it is running, close it, and restart it.
Make sure you selected Local USB or
Local Serial, as appropriate, from the
HotSync Manager menu.