Palm M125 Handbook - Page 206
installed. Reinstall the HotSync Manager, Backup the Palm Desktop software
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I am using Outlook as my PIM, but I cannot do a HotSync operation. I cannot launch the HotSync Manager. I tried to do a local HotSync operation, but it did not complete successfully. s Click the HotSync Manager and choose Custom. Check that the correct conduit is active. s Check that the correct conduit is installed. Reinstall the HotSync Manager and make sure the correct conduit is selected. s If you are using the optional serial cradle/cable, or if you are performing a HotSync operation using a modem, make sure you are not running another program, such as America Online, CompuServe, or WinFax, that uses the serial port you selected in the Setup dialog box. s Backup the Palm Desktop software, uninstall it, then reinstall it. s If you are using a cradle, make sure your handheld is seated in the cradle correctly. If you are using a cable, make sure that it is connected securely to your handheld. s Check the connection between the cradle/cable and the USB or serial port on your computer. s Make sure the user name you selected in Palm Desktop software matches the user name assigned to your handheld. s Make sure the date on your computer matches the date on your handheld. s Read the HotSync Log for the user account for which you are performing a HotSync operation. On a Windows computer, try each step in turn: s Make sure HotSync Manager is running. If it is running, close it, and restart it. s Make sure you selected Local USB or Local Serial, as appropriate, from the HotSync Manager menu. Page 198 Frequently Asked Questions