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Palm P80707US Handbook - Page 183

Frequently Asked Questions

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APPENDIX B Frequently Asked Questions If you encounter a problem with your handheld, do not call Technical Support until you have reviewed the following list of frequently asked questions, and you have also reviewed the following: s The README file located in the folder where you installed the Palm™ Desktop software on your computer s The Palm Desktop online Help s The Palm Desktop software for the Macintosh User's Guide located in the Documentation folder in the Palm Desktop software folder s The "Palm Support Assistant" knowledgebase, accessible at www.palm.com under the Support section s The most recent Palm™ Zire™ handheld HelpNotes on your regional web site If you are still having problems, contact Technical Support. For US and International telephone numbers, go to www.palm.com/support. NOTE Thousands of third-party add-on applications have been written for Palm OS® handhelds. Unfortunately, we are not able to support such a large number of thirdparty applications. If you are having a problem with a third-party application, please contact the developer or publisher of that software. 173

Section	Page
Handbook for Palm™ Zire™ Handheld	1
Contents	3
About This Book	11
Setting Up Your Handheld	13
Step 1: Charge your handheld	13
Step 2: Set up your handheld	14
Step 3: Connect the HotSync cable	14
To connect the HotSync cable:	14
Step 4: Install PalmDesktop software and perform a HotSync operation	15
To install software:	15
To perform a HotSync operation:	15
System requirements	15
Minimum requirements: Windows	15
Minimum requirements: Mac	16
Upgrading from another Palm OS handheld	16
Congratulations!	17
To open the Basic Skills tutorial:	17
Exploring Your Handheld	19
Zire handheld components	20
Locating front panel controls	20
Locating back panel components	21
Locating top components	22
Using the protective flip cover	22
To attach the cover:	22
To remove the cover:	23
Using your handheld with a PIM	23
Elements of the handheld interface	23
Displaying online tips	25
To display an online tip:	25
Tapping and typing	25
Entering data	26
Onscreen keyboard	26
Graffiti writing	27
To open Memo Pad:	27
Note Pad	28
Using PalmDesktop software	28
Importing data	29
Customizing your handheld	29
To open the Preferences screens:	29
To set the date:	30
To set the time:	30
To set the time zone:	31
To set the daylight saving switch:	31
Entering Data in Your Handheld	33
Using the onscreen keyboard	33
To use the onscreen keyboard:	33
Using Graffiti writing to enter data	34
Writing Graffiti characters	34
There are four basic concepts for success with Graffiti writing:	34
To write Graffiti letters:	35
Graffiti tips	35
The Graffiti® alphabet	36
Writing capital letters	37
To draw the first letter of a word as a capital letter:	37
To enter only capital letters (Caps Lock):	37
Writing numbers	37
Graffiti numbers	38
Writing punctuation marks	38
Additional Graffiti punctuation	39
Writing symbols and extended characters	39
Writing accented characters	39
Accent strokes	40
Additional non-English characters	40
Navigation strokes	40
Graffiti ShortCuts	40
Using Note Pad	41
To use Note Pad:	41
Beaming data	42
To select a business card:	42
To beam a record, business card, or category of records:	42
To beam an application:	43
To receive beamed information:	43
Tips on beaming information	44
Using your computer keyboard	44
Importing data	44
Importing data from a Windows computer	44
To import data from a Windows computer:	45
Importing data from a Mac	45
To import data from a Mac:	46
Working with Applications	47
Opening applications	47
To open an application on your handheld:	48
Switching between applications	48
Categorizing applications	48
To categorize an application:	48
To display applications by category:	49
Changing the Applications Launcher display	49
To change the Applications Launcher display:	49
To open the Applications Launcher to the last opened category:	50
Using menus	50
To open the menu bar:	51
Choosing a menu	51
Graffiti menu commands	51
Choosing application preferences	52
To change preferences for an application:	52
Common tasks	53
Creating records	53
To create a record:	53
Editing records	53
Entering text	54
Edit menu	54
To select text in an application:	54
Deleting records	55
To delete a record:	55
Other ways to delete records	55
Purging records	55
To purge records:	56
Categorizing records	56
System-defined and user-defined categories	56
To move a record into a category:	57
To display a category of records:	57
To define a new category:	58
To rename a category:	59
Finding information	59
Using Find	60
To use Find:	60
Using Phone Lookup	60
To use Phone Lookup:	60
Phone Lookup tips	61
Looking up Address Book records	61
To look up an Address Book record:	62
Looking up names to add to Expense records	62
To add names to an Expense record:	62
Sorting lists of records	63
To sort records in To Do List and Expense:	63
To sort records in Address Book, Note Pad, and Memo Pad:	63
Attaching notes	64
To attach a note to a record:	64
To review or edit a note:	65
To delete a note:	65
Choosing fonts	65
To change the font style:	66
Reviewing Reminders	66
To respond to reminders, do one of the following:	66
Receiving reminders from PalmDesktop software	67
To enable an event alert from PalmDesktop software:	67
Hiding or masking private records	67
Installing and removing applications	67
Installing add-on applications	67
To install add-on software on your handheld using a Windowscomputer:	68
To install add-on software on your handheld using a Mac:	69
Removing applications	70
To remove an add-on application:	70
Removing PalmDesktop software	71
To remove PalmDesktop software from a Windows computer:	71
To remove PalmDesktop software from a Mac:	71
Using Address Book	73
To open Address Book:	73
Creating an Address Book entry	74
To create a new Address Book entry:	74
Selecting types of phone numbers	75
To select other types of phone numbers in an entry:	75
Changing address entry details	76
To open the address entry details dialog box:	76
Address Book menus	77
Record menus	77
Options menus	77
Using Calculator	79
To open Calculator:	79
Performing Calculations	79
Recent Calculations	80
To display recent calculations:	80
Calculator menu	81
Options menus	81
Using Clock	83
To open Clock:	83
Viewing the time	83
Setting an alarm	84
To set an alarm:	84
Clock menus	85
Options menu	85
Using Date Book	87
To open Date Book:	87
Scheduling an event	88
To schedule an event for the current day:	88
To schedule an event for another day:	90
To schedule an untimed event:	90
Rescheduling an event	91
To reschedule an event:	91
Setting an alarm for an event	92
To set an alarm for an event:	92
Setting an alarm for an untimed event	93
Scheduling repeating or continuous events	93
To schedule a repeating or continuous event:	93
Changing repeating or continuous events	94
To delete repeating events:	94
Considerations for repeating or continuous events	94
Changing the Date Book view	95
To cycle through Day, Week, Month, and Agenda views:	95
To display the current time:	95
Working in Week View	95
To display the Week View:	96
Tips for using Week View	96
Working in Month View	97
Tips for using Month View	97
Working in Agenda View	98
To display the Agenda View:	98
Spotting event conflicts	99
Date Book menus, preferences, and display options	99
Record menu	99
Options menu	99
Using Expense	101
To open Expense:	101
Adding expense items	102
Changing the date of an Expense item	103
To change the date of an Expense item:	103
Entering receipt details	103
To open the Receipt Details dialog box:	103
Customizing the Currency pick list	104
To customize the Currency pick list:	104
To change your default currency:	105
Defining a custom currency symbol	105
To define a custom currency symbol:	105
Show Options	106
To open the Show Options dialog box:	106
Working with Expense data on your computer	106
Displaying the euro on your computer	107
Printing the euro	107
Expense menus	107
Record menu	107
Options menu	108
Using Memo Pad	109
To open Memo Pad:	109
Creating memos	109
To create a new memo:	109
Reviewing memos	110
To review a memo:	110
Memo Pad menus	111
Record menus	111
Options menus	111
Using Note Pad	113
To open Note Pad:	113
Creating a note	113
To create a new note:	113
Reviewing notes	114
To review a note:	114
Clearing a note	115
To clear a note:	115
Setting an alarm for a note	115
To set an alarm for a note:	115
Note Pad menus	116
Record menus	117
Options menus	117
Using Security	119
To open Security:	119
Assigning a password	119
To assign a password:	119
Changing or deleting a password	120
To change or delete your password:	120
Locking your handheld	121
Locking your handheld automatically	121
To set your handheld to lock when you turn it off:	121
To set your handheld to lock at a preset time:	122
To set your handheld to lock after a period of inactivity:	122
Locking your handheld manually	123
To lock and turn off your handheld:	123
Recovering from a forgotten password	123
To delete a forgotten password:	123
Making records private	124
Hiding or masking private records	124
To hide all private records:	124
To mask all private records:	124
To display all private records:	125
To unmask individual records:	125
To make a record private:	126
Using To Do List	127
To open To Do List:	127
Creating list items	127
To create a To Do List item:	127
Setting priority	128
To set the priority of a To Do List item:	128
Checking off a To Do List item	129
To check off a To Do List item:	129
Changing To Do List item details	129
To display the To Do Item Details dialog box:	129
Setting a due date	130
To set a due date for a To Do List item:	130
To Do Show Options	130
To change the Show Options settings:	130
To Do List menus	131
Record menu	131
Options menu	132
Performing HotSync® Operations	133
Selecting HotSync setup options	133
To set the HotSync options on a Windows computer:	133
To set the HotSync options on a Mac:	134
Customizing HotSync application settings	135
To customize HotSync application settings on a Windowscomputer:	135
To customize HotSync application settings on a Mac:	136
Performing cable HotSync operations	137
Performing a HotSync operation for the first time: Windows	137
To perform a local HotSync operation on a Windows computer:	138
Performing a HotSync operation for the first time: Mac	140
To perform a local HotSync operation on a Mac:	141
IR HotSync operations	142
Preparing your computer for infrared communication	142
Configuring HotSync Manager forinfraredcommunication	143
To configure HotSync Manager for infrared communication onaWindowscomputer:	143
To configure HotSync Manager for infrared communication onaMac:	143
Performing an IR HotSync operation	144
To perform an IR HotSync operation:	144
Remote HotSync operations	145
Preparing your computer	145
To prepare your Windows computer for a remote HotSyncoperation:	145
To prepare a Mac for a remote HotSync operation:	146
Preparing your handheld	147
To prepare your handheld for a remote HotSync operation:	147
Selecting the conduits for a remote HotSync operation	149
To return to cable HotSync operations on a Windowscomputer:	149
To return to cable HotSync operations on a Mac:	149
Using File Link	149
Creating a user profile	150
To create a user profile on a Windows computer:	150
To create a user profile on a Mac:	151
Performing the first HotSync operation with auserprofile	151
To use a profile for the first-time HotSync operation onaWindowscomputer:	151
To use a profile for the first-time HotSync operation onaMac:	152
Setting Preferences for YourHandheld	153
To open the Preferences screens:	153
Buttons preferences	154
To change the Buttons preferences:	154
Pen preferences	154
To change the Pen preferences:	155
Connection preferences	155
Configuring an IR to phone connection	156
To edit the IR to Phone connection:	156
Date and Time preferences	157
Digitizer preferences	157
Formats preferences	157
Country default	157
To set the country default:	158
Time, date, week start, and numbers formats	158
To select the time, date, week start, and numbers format:	158
General preferences	158
Auto-off delay	159
To set the Auto-off delay:	159
On while charging settings	159
To change the on while charging settings:	159
System, alarm, and game sounds	160
To set the system and alarm sounds:	160
Beam Receive	160
To change the Beam Receive setting:	160
Network preferences and TCP/IP software	160
Selecting a service	161
To select a service:	161
Entering a username	161
To enter a username:	161
Entering a password	162
To enter a password:	162
Selecting a connection	162
To select a connection:	163
Adding telephone settings	163
To enter your server phone number:	163
Entering a prefix	164
To enter a prefix:	164
Disabling call waiting	164
To disable call waiting:	164
Using a calling card	165
To use a calling card:	165
Connecting to your service	165
To establish a connection:	166
To close a connection:	166
Creating additional service templates	166
To add a new service template:	166
To duplicate an existing service template:	166
Adding detailed information to a servicetemplate	167
To select a connection type:	167
Idle timeout	167
To set the Idle timeout:	168
Defining primary and secondary DNS	168
To enter a primary and secondary DNS:	168
IP address	169
To identify dynamic IP addressing:	169
To enter a permanent IP address:	169
Login scripts	169
Creating a login script on your handheld	170
To create a login script:	170
Deleting a service template	171
To delete a service template:	171
Network preferences menu commands	172
Service menu	172
Options menu	172
TCP/IP troubleshooting	172
Displaying expanded Service Connection Progress messages	172
Viewing the Network Log	172
To view the Network Log:	172
Adding a DNS number	173
Owner preferences	173
To enter the Owner preferences:	173
To unlock the Owner Preferences screen:	173
ShortCuts preferences	174
Creating a ShortCut	174
To create a ShortCut:	174
Editing a ShortCut	175
To edit a ShortCut:	175
Deleting a ShortCut	175
To delete a ShortCut:	175
Maintaining Your Handheld	177
Caring for your handheld	177
Battery considerations	178
Resetting your handheld	178
Performing a soft reset	178
To perform a soft reset:	179
Performing a hard reset	179
To perform a hard reset:	179
To restore your data from a Windows computer afterahardreset:	180
To restore your data from a Mac after a hard reset:	181
Frequently Asked Questions	183
Software installation problems	184
Operating problems	185
Tapping and writing problems	186
Application problems	187
HotSync problems	188
Beaming problems	192
Password problems	192
Technical support	193
To find version and memory information:	193
Non-ASCII Characters forLoginScripts	195
Use of ^char	195
Carriage return and line feed	195
Literal characters	196
Examples:	196
Product Regulatory and Safety Information	197
Varning	198
Advarsel!	198
Varoitus	198
Advarsel	198
Waarschuwing!	198
Uwaga	198