Palm TREO680 User Guide - Page 223

C O M M O N Q U E S T I O N S 11 CHAPTER Upgrading If you experience problems with your Palm® Treo™ 680 smart device after performing the upgrade steps in this guide, you may have incompatible applications or settings that were not quarantined during the installation process. These Incompatible applications or settings can lead to numerous issues, including system resets and freezes. If you experience a problem after upgrading, follow the steps in this section to remove the incompatible apps from your Treo 680 and to transfer your other info to your new Treo 680. NOTE If you have trouble installing a third-party application, contact the developer for assistance. We recommend that you do not install apps that do any of the following: • Modify phone functions, such as ringtones, dialing, or caller ID • Replace organizer features, such as Contacts or Calendar • Set data connection features, such as activating or ending data connections • Provide web clipping features, such as PQA files • Provide instant messaging features If you want to continue using these types of applications, please contact the third-party developer for software updates and info about compatibility with your Treo 680. WINDOWS ONLY 1 On your computer, click Start>Programs>Palm>Safe HotSync. 2 Follow the instructions on the screen. 3 Locate the Old_Apps folder on your computer. This folder is usually located inside one of the following folders: C:\Program Files\Palm\ C:\Program Files\palmOne\ C:\Program Files\Handspring\ 4 To help you identify the app that is causing the problem, move one app at a time from the Old_Apps folder to the Backup folder, and then sync. 217