Panasonic BL-PA300KTA Hd-plc Ethernet Adaptor - Multi Language - Page 23

Troubleshooting, Performance issues

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Useful Information Troubleshooting Performance issues The troubleshooting notes in this section are provided to resolve the following types of performance issues. • Inability to transmit data over the HD-PLC network • Slow data transmission speeds (interrupted video or audio, slow download speeds, etc.) • Intermittent or varied performance (faster at certain times, slower at others) • Interference caused by an adaptor • The PLC indicator is not lit in green even though you have registered the adaptor. Troubleshooting notes In most cases, performance issues such as those listed above can be resolved by performing the steps in the following troubleshooting notes. Each note contains several steps. After you perform each step, test the terminal's network speed (see page 17) to see if the issue has been resolved. For more information, access the Panasonic PLC Support Site at: http://panasonic.co.jp/pcc/products/en/plc/ Troubleshooting note #1: Adaptor issues Perform each step until the performance issue is solved. 1. Unplug the master and terminal adaptors, then plug them into the wall outlets again. The indicators on the adaptors will light if the adaptors are receiving power. If a wall outlet has a power switch, make sure it is turned on. 2. Confirm that all LAN cables are securely connected to each adaptor. Use high-quality LAN cables. Also confirm that other network devices (routers, hubs, etc.) are turned on as well as properly connected and configured. 3. Try connecting the master and/or terminal adaptor to a different wall outlet. [For assistance, please call: 1-800-272-7033] 23

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[For assistance, please call: 1-800-272-7033]
Useful Information
Troubleshooting
Performance issues
The troubleshooting notes in this section are provided to resolve the
following types of performance issues.
•
Inability to transmit data over the
HD-PLC
network
•
Slow data transmission speeds (interrupted video or audio, slow
download speeds, etc.)
•
Intermittent or varied performance (faster at certain times, slower at
others)
•
Interference caused by an adaptor
•
The
PLC
indicator is not lit in green even though you have registered
the adaptor.
Troubleshooting notes
In most cases, performance issues such as those listed above can be
resolved by performing the steps in the following troubleshooting notes.
Each note contains several steps. After you perform each step, test the
terminal’s network speed (see page 17) to see if the issue has been
resolved. For more information, access the Panasonic PLC Support Site at:
Troubleshooting note #1:
Adaptor issues
Perform each step until the performance issue is solved.
1.
Unplug the master and terminal adaptors, then plug them into the wall
outlets again. The indicators on the adaptors will light if the adaptors
are receiving power. If a wall outlet has a power switch, make sure it is
turned on.
2.
Confirm that all LAN cables are securely connected to each adaptor.
Use high-quality LAN cables. Also confirm that other network devices
(routers, hubs, etc.) are turned on as well as properly connected and
configured.
3.
Try connecting the master and/or terminal adaptor to a different wall
outlet.