Panasonic CF-H1BDBBZCM User Manual - Page 20

Troubleshooting (Basic) Follow the instructions below when a problem has occurred. There is also an advanced troubleshooting guide in the "Reference Manual". For a software problem, refer to the software's instruction manual. If the problem persists, contact Panasonic Technical Support. You can also check the computer's status in the PC Information Viewer ( Reference Manual "Checking the Computer's Usage Status"). When operating the computer with the keyboard, you need to set the computer to the Cradle and connect the external keyboard and AC adaptor to the Cradle. Starting Up Cannot start up. The power indicator or battery indicator is not lit. The power is turned on but "Warming up the system (up to 30 minutes)" appears. Cannot turn on the computer. The computer does not resume from sleep ( ) /standby ( ). (The power indicator blinks quickly in green.) The computer does not enter sleep mode while the screen saver is running (The screen stays black). You have forgotten the password. Cannot log on to Windows. ("The user name or password is incorrect" is displayed.) "Remove disks or other media. Press any key to restart" or a similar message appears. Connect the AC adaptor. Insert a fully charged battery. Remove the battery pack and the AC adaptor, then connect them again. If a device is connected to the USB port, disconnect the device, or set [Legacy USB Support] to [Disabled] in the [Advanced] menu of the Setup Utility. ( Reference Manual "Setup Utility") The computer is warming up before start up. Wait for the computer to start up (takes up to 30 minutes). If, "Cannot warm up the system" is displayed, the computer failed to warm up and does not start. In this case, turn off the computer, leave it in an environment of 5 °C {41 °F} or higher temperature for about an hour, and then turn on the power again. Leave it in an environment of 5 °C {41 °F} to 35 °C {95 °F} for about an hour, then turn on the power again. Press and hold the power switch for four seconds or longer to shut down the computer forcibly (data not saved will be lost). Then disable the screen saver. Supervisor Password or User Password: Contact Panasonic Technical Support. Administrator password: If you have a password reset disk, you can reset the administrator password. Set the disk and enter any wrong password, then follow the on-screen instructions and set a new password. If you do not have a password reset disk, reinstall ( page 18) and set up Windows, and then set a new password. The user name (account name) includes an "@". If another user account exists: Log on to Windows using another user account, and delete the account that includes "@". Then create a new account. If no other account exists: You need to reinstall Windows (→ page 18). If a device is connected to the USB port, disconnect the device, or set [Legacy USB Support] to [Disabled] in the [Advanced] menu of the Setup Utility. ( Reference Manual "Setup Utility") If the problem persists after having tried the above solutions, it may be a hard disk failure. Contact Panasonic Technical Support. Troubleshooting 20