Panasonic EAH-AZ80 Owners Manual Technics Audio Connect App. - Page 46

FAQ R Check that the audio settings of the Bluetooth® phone are set to communicate with this unit. It's difficult for the other party to hear my voice during a call. R If JustMyVoice is on, the earphones detect your voice with a speech detection microphone so that the other party can hear you. Your voice cannot be detected if the earpieces are not in close contact with your ears. Replace with earpieces that fit well in your ears. "For better sound (Change earpieces)", Page 22 R At default settings, JustMyVoice is on. When talking in a quiet environment, turning off JustMyVoice may resolve the problem. You can turn it off even if [We recommend enabling the setting.] is displayed in the setting screen. "Check JustMyVoice", Page 37 R To make calls using an app on a computer connected through Wi-Fi®, we recommend setting the Wi-Fi router to the 5 GHz band, which does not interfere with Bluetooth® radio waves. The volume is low./The other party's voice is low. R Wear the earphones correctly. "EAH-AZ80", Page 21 "EAH-AZ60M2", Page 22 R The volume of Bluetooth® devices such as smartphones and the volume of the earphones may be controlled separately. Increase the volume of both the earphones and the Bluetooth® device. "Use the touch sensors", Page 29 R Is there earwax or dust in the earpieces? Foreign matter such as earwax or dust may clog the protective mesh of the earphones and decrease the volume or change the acoustic characteristics, resulting in malfunction. If the sponge inside the earpieces get dirty, remove the earpieces from the earphones and clean them. "Clean the earpieces", Page 56 The left and right batteries deplete at different rates. R The left and right may vary depending on signal and operating conditions. R Using the microphone of an earphone for calls will quickly deplete the battery of that earphone. R The remaining earphone charge values may differ between the left and right on the [Technics Audio Connect] app. Amazon Alexa doesn't respond. R Confirm that the voice assistant is set to Amazon Alexa. R Confirm that your mobile device can transmit data. R Confirm that the device is registered in the Amazon Alexa app. Cannot charge. R If the charging cradle status indicator LED turns off immediately when you try to charge, the charging cradle is fully charged. If the earphone status indicator LED turns off when you put the earphones in the charging cradle and open the lid, the earphones are fully charged. R If the charging and operating time have gotten shorter, the internal batteries of the earphones and charging cradle may be exhausted. (Each internal battery can be recharged about 500 times.) R Immediately after purchase or when this has not been used for a while, the charging cradle status indicator LED may not turn on for a few minutes after starting to charge, but will if you continue charging. If it does not turn on even after a while, please request your dealer for repair. The charging cradle does not charge with the USB charging cord. R Is there any foreign matter or dirt on either ends of the USB charging cord and on the contacts of the connected devices? → Wipe off dirt because it may cause overheating or malfunction. "Clean the charging cradle terminal section", Page 59 46