Panasonic RP-BTD5 Owners Manual - Page 8

Troubleshooting guide Before requesting service, make the following checks. If you are in doubt about some of the check points, or if the remedies indicated in the chart do not solve the problem, refer to "Customer Services Directory" on page 10 if you reside in the U.S.A., or refer to "CONTACT INFORMATION" on page 11 if you reside in Canada. General The unit does not respond • Connect the unit to a computer using the USB charging cord. The unit will be reset. (→ P. 5) Power supply and charging Cannot charge the unit • Make sure the computer is turned on and is not on standby or sleep mode. • Is the USB port you are currently using working properly? If your computer has other USB ports, unplug the connector from its current port and plug it into one of the other ports. • If the measures mentioned above are not applicable, unplug the USB charging cord and plug it in again. • If the charge time and operating time become shortened, the battery may have run down. (Number of charging times of the installed battery: Approximately 500.) LED does not light during charging / Charging takes longer • Is the USB charging cord (supplied) connected firmly to the USB terminal of the computer? (→ P. 3) • Make sure to charge in a room temperature between 10 °C and 35 °C (50 °F and 95 °F). The power does not turn on • Is the unit being charged? The power cannot be turned ON during charging. (→ P. 3) Bluetooth® device connection The device cannot be connected • Delete the pairing information for this unit from the Bluetooth® device, then pair them again. (→ P. 3) Sound and audio volume No sound • Make sure that the unit and the Bluetooth® device are connected correctly. (→ P. 3) • Check if music is playing on the Bluetooth® device. • Make sure that the unit is turned on and the volume is not set too low. • Pair and connect the Bluetooth® device and the unit again. (→ P. 3) Low volume • Increase the volume of the unit. (→ P. 4) • Increase the volume on the Bluetooth® device. Sound from the device is cut off / Sound quality is bad • Sound may be disrupted if signals are blocked. Do not fully cover this unit with the palm of your hand, etc. • The device may be out of the 10 m (33 feet) communication range. Move the device closer to this unit. • Remove any obstacle between this unit and the device. • Switch off any wireless LAN device when not in use. • A communication problem may arise if the battery is not fully charged. Charge the unit. (→ P. 3) Phone Calls You cannot hear the other person • Make sure that the unit and the Bluetooth® enabled phone are turned on. • Check if the unit and the Bluetooth® enabled phone are connected. (→ P. 3) • Check the audio settings of the Bluetooth® enabled phone. Switch the calling device to the unit if it is set to the Bluetooth® enabled phone. (→ P. 3) • If the volume of the other person's voice is too low, increase the volume of both the unit and the Bluetooth® enabled phone. SQT0817 8 8