Panasonic SU-C550 Operating Instructions - Page 44

Troubleshooting PC The PC does not recognise this unit. • Check your operating environment. ( 31) • Restart the PC, turn this unit to standby and on, and then reconnect the USB cable. • Use another USB port of the connected PC. • Install the dedicated USB driver if using a PC with Windows. Network Cannot connect to the network. • Confirm the network connection and settings. ( 18) • If the network is set to be invisible, make the network visible while you set up the network for this unit or make a wired LAN connection. • This system's Wi-Fi security supports WPA2™. Your wireless router must therefore be WPA2™ compatible. For details on the security supported by your router and how to change the settings, please refer to the operating instructions or contact your internet service provider. • Make sure that the multicast function on the wireless router is enabled. • Depending on the router, WPS button may not work. Try another connection method. ( 18) • The wireless LAN environment or radio interference in your area may cause connection problem. In this case, try another connection method. If the problem persists, make a wired LAN connection. ( 18) • While the AC mains lead is disconnected, the LAN cable must be connected or disconnected. Cannot select this system as the output speakers. • Make sure that the devices are connected to the same network as this system. • Reconnect the devices to the network. • Turn the wireless router off and then on. • Turn this unit to standby and on, and then select this system as the output speakers again. 44 Playback does not start. The sound is interrupted. • Try to place the speakers further away from this unit. • If using the 2.4 GHz band on the wireless router, simultaneous use with other 2.4 GHz devices, such as microwaves, cordless telephones, etc., may result in connection interruptions. Increase the distance between this unit and these devices. - If your wireless router supports 5 GHz band, try using the 5 GHz band. To change to the 5 GHz band, redo the network settings using an internet browser ( 22). On the step 5, make sure to select your network name (SSID) for the 5 GHz band. • Do not place this system inside a metal cabinet, for it might block the Wi-Fi signal. • If the playback stops, check the playback status on the device. • Place this system closer to the wireless router. • Check the Wi-Fi signal strength using "Signal Level" and adjust location of this unit and the wireless router. ( 39) • If several wireless devices are simultaneously using the same wireless network as this unit, try turning off the other devices or reducing their wireless network usage. • Reconnect the devices to the network. • Turn the wireless router off and then on. • With some iOS and iTunes versions, it may not be possible to restart the AirPlay playback if the selector is changed (e.g. "CD") or this unit is in standby mode, during the AirPlay playback. In this case, select a different device from the AirPlay icon of the Music App or iTunes and then re-select this system as the output speakers. ( 36) • If the above solutions do not solve the problem, make a wired LAN connection for all connected DLNA compatible devices which have LAN terminal (this unit, Network Attached Storage, DLNA server, etc.). ( 18) The DLNA server and its contents are not displayed. • The connected DLNA server and its contents may not be displayed properly depending on its condition (e.g. soon after adding the contents to the server, etc.). Try again later. For details, refer to the operating instructions of the DLNA server. Cannot find music files stored on the PC. • When you play back music files over a network, those that are not registered to its network server are not displayed. For details, refer to the operating instructions for your server.