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Chapter 1. About This Manual If you are using this manual for a single System, make note of its software version in the following table. This information may be referenced by technicians or owners of the System. Software version information for systems shipped with this document CPC Model: Software Version: Organization This manual contains detailed descriptions of features. The feature descriptions are organized according to the following categories: Feature Categories System Features User Maintenance Key Telephone Features Digital Single-Line Telephone (DSLT) Features Single Line Telephone (SLT) Features Description System Features are either available on a systemwide basis or aid in the overall administration of the System. User Maintenance Features are used by the end user to maintain the System. These items include setting time and date, Personal Speed Dial (PSD) numbers and names, System Speed Dial (SSD) numbers and names, extension names, Verified ID codes, Call Forward ID codes for Voice Mail, Message Key ID codes, Mode schedule, Special Day mode, Exception Day mode, and Day of Week mode. Key Telephone Features are available to System Key phones. System Key phones are proprietary digital sets that provide feature access through a combination of feature keys and access codes. DSLT Features are available to Digital Single-Line Telephones. DSLTs provide digital audio quality and limited feature key access in a single-line set. SLT Features are available to industry-standard 2500 sets. Since SLTs are not equipped with feature keys, most features are accessed by using the dialpad and/ or the switchhook. Purpose The purpose of this manual is to provide an overview of feature operations and requirements. Where applicable, the following types of information are provided for each feature: Types of information Description Operation Hardware Requirements Purpose Provides an overview of how the feature works and, in some cases, what it is typically used for Includes step-by-step instructions on how to use the feature Lists any special hardware that is required to use the feature 576-50-700 DBS 576HD (USA) issued September 2001 1-1

Section	Page
Contents	3
Chapter 1. About This Manual	11
Chapter 2. List of Features	13
Chapter 3. System Features	19
AEC Disconnect	21
Attendant Groups	22
Automatic Call Distributor	23
Automatic Route Selection	24
Automatic Trunk to Trunk Transfer	25
Background Music/MOH Separation	25
Battery Backup	26
Call Progress Tones	26
Caller ID	27
Caller ID Alpha Tagging	27
Centrex/PBX Compatibility	28
Class of Service	29
Class of Service - Trunk/Tie	29
Class of Service - Ext/Ext Restriction	30
Class of Service - Extension Feature	30
Class of Service - T1 Trunk Ring Back Service Tone	32
Class of Service - Trunk to Trunk Restriction	32
Class of Service - Extension (Station) Timers	33
CO Ringing Types	34
DID Ringing	34
DIL Ringing	35
DIL Delayed Incoming Ring Enhancement	36
DISA Ringing	37
Multiple Ringing	37
CO Trunk Interface	37
CO Trunk Interface - DID	38
CO Trunk Interface - Ground Start	38
CO Trunk Interface - ISDN BRI	38
CO Trunk Interface - ISDN-PRI	39
CO Trunk Interface - Loop Start	39
Computer Telephony Integration Capability	39
Data Security	40
Daylight Saving Time	40
Day/Night System Mode	41
Manual Day/Night Mode	42
Automatic Day/Night Mode	44
Digital Pad	45
Direct Inward System Access	46
Distinctive Ringing	47
Door Box	47
Door Box Sensor	48
Extension Interface	48
Digital Key Telephones	48
Analog Device Capability	49
DP/DTMF SLTs	49
ISDN/BRI S-Point Interface	50
ISDN/PRI S-Point Interface	50
Flexible Numbering Plan	50
Free Slot	51
Hunting Groups	51
Pilot Terminal Hunt Group	52
Pilot Distributed Hunt Group	52
Switch Back Hunt Group	52
Circular Hunt Group	52
Next Extension/Hunt Group	52
Internal Hold Tone	53
LAN TAPI	54
MCO Tenant Group	54
Music-on-Hold	55
Name Assignments	55
Extension Name Assignments	56
Speed Dial Name Assignments	60
Network BLF	62
Network Facilities	62
Network Attendant Reversion	63
Network Call Routing	63
Network Call Transfer	63
Network Centralized Attendant	63
Network Centralized Voice Mail	63
Network Extension Calling	64
Network Flash Transfer	64
Network Hold	64
Network Paging	64
Network Transfer Recall	64
Tandem Connection	64
Non-Blocking Architecture	65
Power On Maintenance	65
Programming Devices	65
Telephone Programming	66
DBS 576 Manager	66
QSIG ISDN Lines	66
Ringing Modes	67
Day 1/ Day 2/Night Ringing	67
Day 1/ Day 2/Night Delayed Ringing	68
DID Day/Night Ringing	68
DID Day/Night Busy/Delayed Ringing	68
Busy Lamp Field Ringing	69
Busy Lamp Field Delayed Ringing	69
Slide Ringing	69
Alarm Ringing	70
System Speed Dial TRS Override	70
Station Message Detail Recording	70
T1 Line	73
Toll Restriction Service	74
Trunk Access Groups	74
Virtual Port	75
Virtual Port used for Virtual Extension	75
Virtual Port used for Floating Hold	76
Voice Mail	76
PanaVOICE -- Panasonic’s Digital Voice Mail System	76
Third-Party Voice Mail Support	77
Chapter 4. User Maintenance	83
Introduction	84
About User Programming	84
Set Absence Messages	85
Set Call Forward Busy Destination Extension	87
Set Call Forward ID Codes for Voice Mail	88
Set Call Forward No Answer Destination Extension	89
Set Caller ID Logging Extensions	90
Set Day of Week Mode	91
Set Exception Day Mode	93
Set Extension Names	95
Set Message Key ID Code	96
Set Mode Schedule	97
Set Personal Speed Dial Names	99
Set Personal Speed Dial Numbers	104
Set Send Text Messages	105
Set Special Day Mode	106
Set System Date/Time/Day	113
Set System Speed Dial Index	114
Set System Speed Dial Names	116
Set System Speed Dial Numbers	117
Set Text Message Replies	119
Set Verified Account Codes	120
Set Walking TRS Codes	122
Chapter 5. Key Telephone Features	123
Key Telephone	126
Absence Message	126
Account Codes	128
Non-Verified Account Codes	129
Verified Account Codes	129
Attendant Group Calls	131
Auto Repeat Dial	131
Background Music	132
Busy Override	133
Callback Request	134
Call Forwarding	136
Call Forwarding-All Calls	136
Call Forwarding - Busy	137
Call Forwarding - No Answer	138
Call Forwarding-All Calls and Do-Not-Disturb	139
Call Hold	140
System Hold	140
Floating Hold	141
Exclusive Hold	142
Broker’s Hold	143
Call Park	143
Call Pickup	145
Extension Group Pickup	146
Extension Direct Pickup	147
Trunk Group Pickup	147
Trunk Direct Pickup	148
Call Transfer	149
Supervised Transfer	149
Unsupervised Transfer	150
Camping a Call Onto a Busy Extension	151
Caller ID Call Log	152
Call Log Operation on a Small- and Large-Display Key Telephones	152
Camp-on (Call Waiting)	153
Conference Calls	156
Directory Numbers	157
Display Information	161
Large-Display Phone	162
Small-Display Phone	163
Changing the Display Contrast	163
Do-Not-Disturb	164
DP to DTMF Signal Conversion	165
DSS/72 Console	166
EM/24 Console	166
Flash	167
Flexible Function Keys	167
Handsfree Answerback	174
Handsfree Operation	174
Headset Operation	175
Hot Dial Pad	176
Hot Line	176
Intercom Calling	177
Last Number Redial	178
Line Appearances	179
DSS/BLF Appearances	179
Direct Line Appearances	180
Multi-CO (MCO) Appearances	181
Message Key	182
Message Waiting/Callback	183
Mute Function	185
Offhook Monitor	185
Offhook Signaling	186
Offhook Voice Announce	187
One-Touch Keys	189
Onhook Dialing	191
Paging	192
Meet-Me Answer	193
Reset Call	194
Ringing Line Preference	194
Room Monitoring	195
Silent Monitor	197
Speed Dialing	199
Personal Speed Dial	199
System Speed Dial	201
Speed Dial Linking	203
Speed Dial Name Assignments	205
Station Lockout	209
Timed Reminder Call	211
Trunk Access	212
CO Line Key Trunk Access	213
Direct Trunk Access	213
MCO Line Preference	214
MCO Trunk Access	214
Trunk Queuing	215
Universal Night Answer to Page	216
Variable Mode	217
Voice Recognition	219
Volume Control	220
Walking TRS Class of Service	221
Zip Mode	222
Chapter 6. DSLT Features	223
Digital Single Line Telephone	225
Absence Message	225
Account Codes	227
Non-Verified Account Codes	228
Verified Account Codes	228
Attendant Group Calls	229
Auto Repeat Dial	230
Background Music	231
Busy Override	232
Callback Request	233
Call Forwarding	234
Call Forwarding-All Calls	234
Call Forwarding - Busy	235
Call Forwarding - No Answer	236
Call Forwarding and Do-Not-Disturb	237
Call Hold	237
System Hold	238
Floating Hold	238
Exclusive Hold	239
Broker’s Hold	240
Call Park	241
Call Pickup	242
Extension Group Pickup	242
Extension Direct Pickup	244
Trunk Group Pickup	244
Trunk Direct Pickup	245
Call Transfer	245
Supervised Transfer	245
Unsupervised Transfer	246
Camping a Call Onto a Busy Extension	247
Camp-On (Call Waiting)	248
Conference Calls	249
Do-Not-Disturb	250
DP to DTMF Signal Conversion	252
Flash	253
Hot Line	254
Intercom Calling	254
Last Number Redial	255
Message Waiting/Callback	256
Offhook Signaling	257
Offhook Voice Announce	258
Onhook Dialing	259
Paging	260
Meet-Me Answer	260
Reset Call	261
Room Monitoring	262
Speed Dialing	264
Personal Speed Dial	264
System Speed Dial	266
Speed Dial Linking	267
Station Lockout	269
Timed Reminder Call	270
Trunk Access	271
Direct Trunk Access	271
MCO Trunk Access	272
Trunk Queuing	273
Universal Night Answer to Page	274
Walking TRS Class of Service	275
Chapter 7. SLT Features	277
Absence Message	279
Account Codes	280
Non-Verified Account Codes	281
Verified Account Codes	281
Attendant Group Calls	282
Busy Override	283
Callback Request	284
Call Forwarding	285
Call Forwarding-All Calls	285
Call Forwarding - Busy	286
Call Forwarding - No Answer	287
Call Forwarding and Do-Not-Disturb	288
Call Hold	289
System Hold	289
Floating Hold (Retrieve Only)	290
Exclusive Hold	291
Broker’s Hold	291
Call Park	292
Call Pickup	294
Extension Group Pickup	294
Extension Direct Pickup	295
Trunk Group Pickup	296
Trunk Direct Pickup	296
Call Transfer	297
Supervised Transfer	297
Unsupervised Transfer	297
Camping a Call Onto a Busy Extension	298
Camp-On (Call Waiting)	299
Conference Calls	300
Do-Not-Disturb (DND)	301
Flash Send	303
Hot Line	303
Intercom Calling	304
Last Number Redial	305
Message Waiting/Callback	305
Offhook Signaling	306
Offhook Voice Announce	307
Paging	308
Meet-Me Answer	308
Reset Call	309
Room Monitoring	310
Speed Dialing	311
Personal Speed Dial	311
System Speed Dial	312
Speed Dial Linking	314
Station Lockout	314
Timed Reminder Call	316
Trunk Access	317
Direct Trunk Access	318
MCO Trunk Access	318
Trunk Queuing	319
Universal Night Answer to Page	320
Walking TRS Class of Service	321
Appendix A. ARS and TRS Operation	323
Introduction	323
Detailed Description	324
TRS Features	324
ARS/TRS Features	325
TRS Configuration and Operation	327
TRS Programming/Operation Overview	328
Example TRS Configuration	330
ARS Configuration and Operation	338
ARS/TRS Programming/Operation Overview	338
Example ARS Configuration	341

Match case Limit results 1 per page

576-50-700

DBS 576HD (USA) issued September 2001

1-1

Chapter 1. About This Manual

If you are

using this manual for a single System, make note of its software version in the following

table. This information may be referenced by technicians or owners of the System.

Organization

This manual contains detailed descriptions of features. The feature descriptions are organized

according to the following categories:

Purpose

The purpose of this manual is to provide an overview of feature operations and requirements. Where

applicable, the following types of information are provided for each feature:

Software version information for systems shipped with this document

CPC Model:

Software Version:

Feature Categories

Description

System Features

System Features are either available on a system-

wide basis or aid in the overall administration of the

System.

User Maintenance

User Maintenance Features are used by the end user

to maintain the System. These items include setting

time and date, Personal Speed Dial (PSD) numbers

and names, System Speed Dial (SSD) numbers and

names, extension names, Verified ID codes, Call

Forward ID codes for Voice Mail, Message Key ID

codes, Mode schedule, Special Day mode, Excep-

tion Day mode, and Day of Week mode.

Key Telephone Features

Key Telephone Features are available to System Key

phones. System Key phones are proprietary digital

sets that provide feature access through a combina-

tion of feature keys and access codes.

Digital Single-Line Tele-

phone

(DSLT) Features

DSLT Features are available to Digital Single-Line

Telephones. DSLTs provide digital audio quality and

limited feature key access in a single-line set.

Single Line Telephone

(SLT)

Features

SLT Features are available to industry-standard 2500

sets. Since SLTs are not equipped with feature keys,

most features are accessed by using the dialpad and/

or the switchhook.

Types of information

Purpose

Description

Provides an overview of how the feature works and,

in some cases, what it is typically used for

Operation

Includes step-by-step instructions on how to use the

feature

Hardware Requirements

Lists any special hardware that is required to use the

feature