Philips 27HT7210D User manual - Page 5

Before Calling Service

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BEFORE CALLING SERVICE Check this list of symptoms and suggested steps to take before requesting service. You may be able to solve the problem yourself. Note : Please become familiar with the commercial features as described in TV installation / Setup because the effects of several of these features, if not thoroughly understood might appear as faulty operation. SYMPTOMS SUGGESTED STEPS TO TAKE Installation TV does not respond to commands (volume, channel, power), or cannot be turned on (if it is off). Or cannot be turned off (if TV is on). 1. Check commercial TV setup (TV installation / setup) menu, including power forced on, front keypad lockout, channel ring, volume minimum / maximum features. Installation TV turns off by itself. 1. TV automatically turns off after approximately 5 minutes when no RF signal is present (unless POWER ON = FORCED). 2. Check Energy Saving Programmability setting (see ESP) in TV installation / setup. Picture No Picture 1. Check that the antenna / cable is connected properly at the rear of the TV. 2. Check CABLE TUNING setting (NO / YES). 3. Possible TV station problem. Try another channel. Picture There is picture but no sound. Picture Display Uneven color (Color) display. 1. Try increasing the volume. 2. Check that the sound is not muted. If it is, press the MUTE button on the remote control to restore sound. 1. Switch off the TV using the mains power button. Wait approximately 20 minutes before turning on the TV again. 2. Ensure that the TV is not placed near any speakers or magnetic objects. Picture Display Picture Display Double image / "ghost" image Snowy / noisy picture Power No power Check antenna, cable or set-top box. 1. Check antenna, cable and / or setup box connections. Ensure that they are properly connected. 2. Possible electrical interference from appliances or other sources. Ensure that the TV's AC power cord is plugged into the main socket. If there is still no power, disconnect the plug. Wait for 60 seconds and re-attach plug. Turn on the TV again. Remote Control Sound TV does not respond to remote control There is sound but poor or no picture 1. Check batteries. 2. Aim remote control directly at remote control sensor lens on TV and try pressing any button on the remote control. Check picture adjustments (brightness, contrast, color, tint). 5

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5
BEFORE CALLING SERVICE
Check this list of symptoms and suggested steps to take before requesting service.
You may be able to solve the problem
yourself.
Note : Please become familiar with the commercial features as described in TV installation / Setup because the
effects of several of these features, if not thoroughly understood might appear as faulty operation.
SUGGESTED STEPS TO TAKE
Installation
TV does not
respond to
commands
(volume, channel,
power), or cannot
be turned on (if it
is off). Or cannot
be turned off (if TV
is on).
1. Check commercial TV setup (TV installation
/ setup) menu, including power forced on, front
keypad lockout, channel ring, volume minimum / maximum features.
Installation
TV turns off by
itself.
1. TV automatically turns off after approximately 5 minutes when no RF signal is present (unless
POWER ON = FORCED).
2. Check Energy Saving Programmability setting (see ESP) in TV installation / setup.
Picture
No Picture
1.
Check that the antenna / cable is connected properly at the rear of the TV.
2.
Check CABLE TUNING setting (NO / YES).
3.
Possible TV station problem. Try another channel.
Picture
There is picture
but no sound.
1.
Try increasing the volume.
2. Check that the sound is not muted.
If it is, press the MUTE button on the remote control to
restore sound.
Picture Display
(Color)
Uneven color
display.
1. Switch off the TV using the mains power button.
Wait approximately 20 minutes before turning
on the TV again.
2.
Ensure that the TV is not placed near any speakers or magnetic objects.
Picture Display
Double image /
"ghost" image
Check antenna, cable or set-top box.
Picture Display
Snowy / noisy
picture
1.
Check antenna, cable and / or setup box connections. Ensure that they are properly connected.
2.
Possible electrical interference from appliances or other sources.
Power
No power
Ensure that the TV's AC power cord is plugged into the main socket.
If there is still no power, dis-
connect the plug.
Wait for 60 seconds and re-attach plug. Turn on the TV again.
Remote Control
TV does not
respond to remote
control
1. Check batteries.
2.
Aim remote control directly at remote control sensor lens on TV and try pressing any button
on the remote control.
Sound
There is sound but
poor or no picture
Check picture adjustments (brightness, contrast, color, tint).