Philips AC2889 User manual - Page 16

8 Troubleshooting This chapter summarizes the most common problems you could encounter with the appliance. If you are unable to solve the problem with the information below, contact the Consumer Care Center in your country. Problem The appliance does not work even though it is plugged in. The appliance does not work even though it is switched on. The appliance accidentally powers off. The Wi-Fi setup is not successful. Possible solution • Check if the front cover is properly installed. • The filter replacement code has been displaying on the screen but you have not replaced the corresponding filter yet. The appliance will be locked if you keep using the expired filter. In this case, replace the filter and reset the filter lifetime counter. • The filter replacement code has been on continuously but you have not replaced the corresponding filter, and the appliance is now locked. In this case, replace the filter and reset the filter lifetime counter. • The appliance restarts automatically and goes to the previous mode when the power resumes. • If the router your purifier is connected to is dual - band and currently it is not connecting to a 2.4GHz network, please switch to another band of the same router (2.4GHz) and try to pair your purifier again. 5Ghz networks are not supported. • Web authentication networks are not supported. • Check if the purifier is within range of the Wi-Fi router. You can try to locate the air purifier closer to the Wi-Fi router. • Check if the network name is correct. The network name is case-sensitive. • Check if the Wi-Fi password is correct. The password is case-sensitive. • Retry the setup with the instructions in section 'Set up the Wi-Fi connection when the network has changed'. • The Wi-Fi connectivity can be interrupted by electromagnetic or other interferences. Keep the appliance away from other electronic devices that may cause interferences. • Check if the mobile device is in airplane mode. Make sure to have the airplane mode deactivated when connecting to the Wi-Fi network. • Consult the help section in the app for extensive and upto-date troubleshooting tips. 14 EN