Philips HD8964 User manual - Page 91

Troubleshooting

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ENGLISH 89 TROUBLESHOOTING This chapter summarizes the most common problems you could encounter with your machine. If you are unable to solve the problem with the information below, visit www.saeco.com/support for a list of frequently asked questions or contact the Philips Saeco hotline in your country. Contact details can be found in the warranty booklet packed separately or at www.saeco.com/support. Machine actions Causes Solutions The machine does not turn The machine is not connected to the Connect the machine to the electric on. electric network. network. The power button is on position "0". Check that the power button is set to "I". The drip tray gets filled although no water is drained. Water is sometimes drained automatically by the machine into the drip tray to manage the rinsing of the circuits and ensure optimum machine performance. This is a normal behaviour of the machine. Coffee is not hot enough. The cups/mugs are cold. Preheat the cups/mugs with hot water or use the hot water dispensing spout. The beverage temperature in the programming menu is set on Low. Make sure that the temperature in the programming menu is set on Normal or High. You added cold milk to the coffee. Cold milk lowers the temperature of the final product. Preheat milk before adding it to the beverage. No hot water is dispensed. The steam/hot water dispensing spout is clogged or dirty. Clean the hot water dispensing spout. Inspect the steam spout to check that the dispensing spout is not clogged. Make a hole in the limescale using a pin or a needle. The machine circuit is clogged by limescale. Descale the machine. The machine does not fill the cup/mug. The machine has not been programmed. Access the beverage programming menu and adjust the coffee length setting according to your personal taste for each type of beverage. Coffee does not have enough crema (see note). The blend is unsuitable, coffee is not Change coffee blend or adjust grinding as freshly roasted or the grind is too explained in the "Adjusting the Ceramic coarse. Coffee Grinder" chapter. The coffee beans or the pre-ground Make sure that you use fresh coffee beans coffee are too old. or pre-ground coffee.

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89
ENGLISH
89
TROUBLESHOOTING
This chapter summarizes the most common problems you could encoun-
ter with your machine.
If you are unable to solve the problem with the information below, visit
www.saeco.com/support
for a list of frequently asked questions or con-
tact the Philips Saeco hotline in your country.
Contact details can be found in the warranty booklet packed separately or
at
www.saeco.com/support
.
Machine actions
Causes
Solutions
The machine does not turn
on.
The machine is not connected to the
electric network.
Connect the machine to the electric
network.
The power button is on position "0".
Check that the power button is set to "I".
The drip tray gets filled al-
though no water is drained.
Water is sometimes drained auto-
matically by the machine into the
drip tray to manage the rinsing of
the circuits and ensure optimum
machine performance.
This is a normal behaviour of the ma-
chine.
Coffee is not hot enough.
The cups/mugs are cold.
Preheat the cups/mugs with hot water or
use the hot water dispensing spout.
The beverage temperature in the
programming menu is set on Low.
Make sure that the temperature in the
programming menu is set on Normal or
High.
You added cold milk to the coffee.
Cold milk lowers the temperature of the
final product. Preheat milk before adding
it to the beverage.
No hot water is dispensed.
The steam/hot water dispensing
spout is clogged or dirty.
Clean the hot water dispensing spout.
Inspect the steam spout to check that the
dispensing spout is not clogged. Make
a hole in the limescale using a pin or a
needle.
The machine circuit is clogged by
limescale.
Descale the machine.
The machine does not fill
the cup/mug.
The machine has not been pro-
grammed.
Access the beverage programming menu
and adjust the coffee length setting ac-
cording to your personal taste for each
type of beverage.
Coffee does not have
enough crema (see note).
The blend is unsuitable, coffee is not
freshly roasted or the grind is too
coarse.
Change coffee blend or adjust grinding as
explained in the “Adjusting the Ceramic
Coffee Grinder” chapter.
The coffee beans or the pre-ground
coffee are too old.
Make sure that you use fresh coffee beans
or pre-ground coffee.