Philips L3/93 User manual - Page 13

8 Frequently asked questions My Bluetooth headset does not turn on. The battery level is low. Charge the headset. I cannot pair my Bluetooth headset with my Bluetooth device. The Bluetooth is disabled. Enable the Bluetooth feature on your Bluetooth device and turn on the Bluetooth device before you turn on the headset. How to reset pairing. Press/hold both Power button + ANC for 3s with USB power removed. I hear but cannot control music on my Bluetooth device (e.g. play/pause/skip forward/backward). Make sure the Bluetooth audio source supports AVRCP (see 'Technical data' on page 8). The volume level of the headset is too low. Some Bluetooth devices cannot link the volume level with the headset through volume sync. In this case, you have to adjust the volume on your Bluetooth device independently to achieve an appropriate volume level. Cannot change with other USB cable. The product does not support USB type C to USB type C charging cable. Please always use the supplied USB charging cable (USB type A to USB type C). The Bluetooth device cannot nd the headset. • The headset may be connected to a previously paired device. Turn o the connected device or move it out of range. • Pairing may have been reset or the headset has been previously paired with another device. Pair the headset with the Bluetooth device again as described in the user manual. (see 'Pair the headset with your Bluetooth device at the rst time' on page 6). My Bluetooth headset is connected to a Bluetooth stereo enabled mobile phone, but music only plays on the mobile phone speaker. Refer to the user manual of your mobile phone. Select to listen to music through the headset. The audio quality is poor and crackling noise can be heard. • The Bluetooth device is out of range. Reduce the distance between your headset and Bluetooth device, or remove obstacles between them. • Charge your headset. For further support, visit www.philips.com/support.