Philips SL50I User manual - Page 18

PC / Network problems, Problem, Possible cause, Solution - firmware

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18 ENGLISH Problem 6.2 PC / Network problems Check the Support section on www.philips.com/streamium for the latest information on problem solving. Possible cause Solution The Installation CD will not start. Autorun disabled for your drive. Double-click 'My Computer', then the CD-ROM drive icon and finally 'Setup.exe' to start the CD. The software will not install. Wrong operating system. Go to www.philips.com/streamium to see which operating systems are supported. No wireless connection or intermittent drop-out of the wireless connection. Wireless signal range, speed, and strength can be affected by interference from neighbouring wireless networks and devices. Electro-magnetic devices such as televisions, radios, microwave ovens, and cordless telephones, especially those with frequencies in the 2.4 GHz range, may also interfere with wireless transmission. Switch off wireless devices that interfere with your wireless network connection. Not all drivers or firmware of your Install the latest drivers and firmware for all your networking products are up to date. networking products. Some technologies that improve Disable all 'doubling technologies' (e.g. 22 MBps instead your networking speed may cause of 11 MBps or 108 MBps instead of 54 MBps).This can in compatabilities. be done in the advanced settings of your Wireless USB adapter or Wireless base station. No display information after pressing the PC LINK button. PC is switched off. The Media Manager software is not running. Switch on your PC. Start the Media Manager software. No wireless network adapter connected or range too long (weak radio signal). Connect the wireless network adapter to your PC or reposition your wireless adapter.You may check the link quality by pressing the MENU button and selecting Network > Wireless Info > Signal Level. Network host (PC) or wireless base Make sure your home network is operational before you station is switched off. try to contact a networked computer with the SL50i. Your wireless base station/network router employs MAC filtering and prevents the SL50i from connecting to your network. Add the SL50i MAC address to the list of devices that may connect to your base station/gateway router. (See its user manual for how to do this.) Press the MENU button and select: Network > Wireless Info > NIC MAC Address to see the wireless MAC address. Not enough USB bandwidth available for a wireless USB adapter. If you share the USB bandwidth with other heavy USB bandwidth users (like USB cameras, scanners or rewritable drives, etc.), the remaining bandwidth may not be enough. Radio interference from other (wireless) devices. Check whether a wireless connection can be established with other devices switched off. (e.g. microwave ovens, other wireless devices, etc.) (Wireless) network problems. See 'Advanced network problem solving' on page 43 of the extended User Manual on CD-ROM.

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18
ENGLISH
6.2 PC / Network problems
Check the Support section on www.philips.com/streamium for the latest information on
problem solving.
Problem
Possible cause
Solution
The Installation CD will not start.
Autorun disabled for your drive.
Double-click ‘My Computer’, then the CD-ROM
drive icon and finally ‘Setup.exe’ to start the CD.
The software will not install.
Wrong operating system.
Go to www.philips.com/streamium to see which
operating systems are supported.
No wireless connection or intermittent drop-out
Wireless signal range, speed, and
Switch off wireless devices that interfere with your
of the wireless connection.
strength can be affected by
wireless network connection.
interference from neighbouring
wireless networks and devices.
Electro-magnetic devices such as
televisions, radios, microwave ovens,
and cordless telephones, especially
those with frequencies in the
2.4 GHz range, may also interfere
with wireless transmission.
Not all drivers or firmware of your
Install the latest drivers and firmware for all your
networking products are up to date.
networking products.
Some technologies that improve
Disable all ‘doubling technologies’ (e.g. 22 MBps instead
your networking speed may cause
of 11 MBps or 108 MBps instead of 54 MBps).This can
in
compatabilities.
be done in the advanced settings of your Wireless
USB adapter or Wireless base station.
No display information after pressing the PC LINK
PC is switched off.
Switch on your PC.
button.
The Media Manager software is not
Start the Media Manager software.
running.
No wireless network adapter
Connect the wireless network adapter to your PC or
connected or range too long
reposition your wireless adapter.You may check
(weak radio signal).
the link quality by pressing the MENU button and
selecting Network > Wireless Info > Signal Level.
Network host (PC) or wireless base
Make sure your home network is operational before
you
station is switched off.
try to contact a networked computer with the SL50i.
Your wireless base station/network
Add the SL50i MAC address to the list of devices that
router employs MAC filtering and
may connect to your base station/gateway router. (See
prevents the SL50i from connecting
its user manual for how to do this.) Press the MENU
to your network.
button and select: Network > Wireless Info > NIC
MAC Address to see the wireless MAC address.
Not enough USB bandwidth available
If you share the USB bandwidth with other heavy
for a wireless USB adapter.
USB bandwidth users (like USB cameras, scanners or
rewritable drives, etc.), the remaining bandwidth may
not be enough.
Radio interference from other
Check whether a wireless connection can be
(wireless) devices.
established with other devices switched off.
(e.g. microwave ovens, other wireless devices, etc.)
(Wireless) network problems.
See ‘Advanced network problem solving’ on page
43 of the extended User Manual on CD-ROM.