Philips TAT6908BK User manual - Page 18

9 Frequently asked questions My Bluetooth earpieces do not turn on. The battery level is low. Charge the earpieces. I cannot pair my Bluetooth earpieces with my Bluetooth device. The Bluetooth is disabled. Enable the Bluetooth feature on your Bluetooth device and turn on the Bluetooth device before you turn on the earpieces. Pairing does not work. • Put both earpieces into charging box. • Make sure you have disabled the Bluetooth function of any previously connected Bluetooth devices. • On your Bluetooth device, delete "Philips TAT6908" from the Bluetooth list. • Pair your earpieces (see 'Pair the earpieces with your Bluetooth device for the �rst time' on page 7). The Bluetooth device cannot �nd the earpieces. • The earpieces may be connected to a previously paired device. Turn off the connected device or move it out of range. • Pairing may have been reset or the earpieces have been previously paired with another device. Pair the earpieces with the Bluetooth device again as described in the user manual. (see 'Pair the earpieces with your Bluetooth device for the �rst time' on page 7). My Bluetooth earpieces are connected to a Bluetooth stereo-enabled mobile phone, but music only plays on the mobile phone speaker. Refer to the user manual of your mobile phone. Select to listen to music through the earpieces. The audio quality is poor and a crackling noise can be heard. • The Bluetooth device is out of range. Reduce the distance between your earpieces and Bluetooth device, or remove obstacles between them. • Charge your earpieces. The audio quality is poor when streaming from a mobile phone is very slow or streaming does not work at all. Make sure your mobile phone not only supports (mono) HFP but also supports A2DP and is BT4.0x (or higher) compatible (see 'Technical data' on page 12). Clean your headphones regularly. • Use a clean, damp cloth to clean your headphones - especially the sound conduits and the microphone holes regularly and avoid buildup of substances such as sweat or earwax. • If any sweat or water droplets are left in the sound conduits, air holes or microphone holes, the sound level will temporarily drop or cut out entirely. This is not a malfunction. Use a soft, damp cloth to dry the headphones thoroughly. Alternatively, remove the earbud tips, turn the sound conduits downward and gently tap the headphones about �ve times on a dry cloth or similar to remove any water collected inside. • Be sure the headphones are completely dry before charging and using. Avoid using disposable alcohol pads or other substances for cleaning. 17 EN