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Philips Xenium 99a User Guide - Page 53

Troubleshooting

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Troubleshooting The phone does not switch on Remove/reinstall the battery. Then charge the phone until the battery icon stops scrolling. Unplug from charger and try to switch the mobile on. The display shows BLOCKED when you switch on Somebody tried to use your phone but didn't know the PIN code nor the unblocking code (PUK). Contact your service provider. The display shows IMSI failure This problem is related to your subscription. Contact your operator. Your phone doesn't return to the idle screen Long press the hangup key or switch off the phone, check that the SIM card and the battery are installed correctly and switch it on again. The network symbol is not displayed The network connection is lost. Either you are in a radio shadow (in a tunnel or between tall buildings) or you are outside the network coverage area. Try from another place, try to reconnect to the network (especially when abroad), check that the antenna is in 52 place if your mobile has an external antenna, or contact your network operator for assistance/ information. The display doesn't respond (or the display responds slowly) to key presses The display responds more slowly at very low temperatures. This is normal and does not affect the operation of the phone. Take the phone to a warmer place and try again. In other cases please contact your phone supplier. Your battery seems to over heat You might be using a charger that was not intended for your phone. Make sure you always use the Philips authentic accessory shipped with your phone. Your phone doesn't display the phone numbers of incoming calls This feature is network and subscription dependent. If the network doesn't send the caller's number, the phone will display Call 1 or Withheld instead. Contact your operator for detailed information on this subject. You can't send text messages Some networks don't allow message exchanges with other networks. First check that you entered the number of your SMS centre, or contact your operator for detailed information on this subject.

Section	Page
1. Getting Started	6
Inserting the SIM card	6
Remove the back cover	6
Remove the battery	6
Insert the SIM card	6
Replace the battery	7
Replace the back cover	7
Switching on the phone	8
Charging the battery	8
Setting Hotkeys	9
2. Main Features	10
Make a call	10
From the idle screen	10
Using the phonebook	10
Answer and end a call	10
Adjust the earpiece volume	10
Call options	11
Handling multiple calls	11
Making a second call	11
Answering a second call	11
Answering a third call	12
Conference call	12
3. Text Entry	13
T9® text input	13
How to use it?	13
Example: how to enter the word \	13
Basic text input	13
Example: how to enter the word \	14
4. Call Info	15
Mailboxes	15
Adding a New Voicemail Number	15
Editing an Existing Voicemail Number	15
Call list	15
Redialing a call	16
Accessing the options	16
Settings	16
Minute alert	16
Call Waiting	16
Auto redial	16
Counters	16
Caller ID	17
Network	17
Preferred list	17
Register again	17
Access settings	17
GPRS connect	18
Call forward	18
Unconditional	19
If no reply	19
If unreachable	19
If busy	19
Conditional	19
Status	19
Call barring	19
Barring Outgoing calls	19
Barring Incoming Calls	20
Working with Settings	20
5. Messages	21
New MMS	21
Receiving MMS	21
New MMS	21
New SMS	22
Inbox	23
SMS Inbox	23
MMS Inbox	23
Outbox	24
SMS Chat	24
Archive	24
Settings	24
SMS settings	24
MMS Settings	25
Broadcast SMS	26
Reception	26
Topics	27
Template	27
6. Settings	28
Sounds	28
Ringtone	28
Allows you to select a ringer tone. The list also includes recorded sounds and melodies you saved. Scroll through the list and wait to hear the selected melody being played.	28
Ringer volume	28
Vibra alert	28
Messages ringer	28
Key tones	28
Allows you to switch the key tones On or Off.	28
Battery alert	28
Display	28
Wallpaper	28
Backlight	29
Other settings	29
Answer mode	29
Set time	29
Set date	29
Language	29
Keypad lock	29
Hotkeys	29
Security	30
PIN protection	30
Change PIN2	30
Call restriction	30
Public names	30
7. Multimedia	31
Picture album	31
Working with each picture file	31
Sound album	31
Working with each sound file	31
Memory status	32
8. Operator Services	33
WAP	33
Homepage	33
Bookmarks	33
Go to URL	33
Settings	34
Push inbox	34
Options	35
Links	35
9. Games and Applications	36
Submenus under Games & apps.	36
Java Applications	36
Downloading Java Applications:	36
Games	36
Brick game	37
Snake	37
Mastermind	37
Settings	38
Options under Network access:	38
10. WAP	40
Homepage	40
Bookmarks	40
Go to URL	40
Settings	41
Select profile	41
Browser options	41
Rename profile	41
Cache	41
Network	41
Push inbox	41
Options	42
11. Applications	43
Calculator	43
Alarm clock	43
Snooze mode	43
Organiser	44
Creating a new event	44
Deleting old events	44
Managing events	44
Events views	44
12. Address Book	45
Select Address Book	45
Add a Contact	45
Adding Contacts to the SIM Phone Book	45
Edit and Manage Contacts	45
In the SIM Phone Book	46
In the Onboard Phone Book	46
Icons & symbols	48
Precautions	49
Troubleshooting	53
The phone does not switch on	53
The display shows BLOCKED when you switch on	53
The display shows IMSI failure	53
Your phone doesn’t return to the idle screen	53
The network symbol is not displayed	53
The display doesn’t respond (or the display responds slowly) to key presses	53
Your battery seems to over heat	53
Your phone doesn’t display the phone numbers of incoming calls	53
You can’t send text messages	53
You can’t receive and/or store pictures	54
You have the feeling that you miss some calls	54
During battery charge, the battery icon shows no bar and the outline is flashing	54
The display shows SIM failure	54
When attempting to use a feature in the menu, the mobile displays NOT ALLOWED	54
The display shows INSERT YOUR SIM CARD	54
The autonomy of your phone seems lower that indicated in the user guide	54
Your phone doesn’t work well in your car	54
Your phone is not charging	54
Philips Authentic Accessories	55
Trademark Declaration	56
SAR Information - EU (RTTE)	57
SAR Information - International	58
Limited warranty	59

Match case Limit results 1 per page

Troubleshooting

The phone does not switch on

Remove/reinstall the battery. Then charge the phone

until the battery icon stops scrolling. Unplug from

charger and try to switch the mobile on.

The display shows BLOCKED when you

switch on

Somebody tried to use your phone but didn’t know

the PIN code nor the unblocking code (PUK).

Contact your service provider.

The display shows IMSI failure

This problem is related to your subscription. Contact

your operator.

Your phone doesn’t return to the idle

screen

Long press the hangup key or switch off the phone,

check that the SIM card and the battery are installed

correctly and switch it on again.

The network symbol is not displayed

The network connection is lost. Either you are in a

radio shadow (in a tunnel or between tall buildings) or

you are outside the network coverage area. Try from

another place, try to reconnect to the network

(especially when abroad), check that the antenna is in

place if your mobile has an external antenna, or

contact your network operator for assistance/

information.

The display doesn’t respond (or the display

responds slowly) to key presses

The display responds more slowly at very low

temperatures. This is normal and does not affect the

operation of the phone. Take the phone to a warmer

place and try again. In other cases please contact your

phone supplier.

Your battery seems to over heat

You might be using a charger that was not intended

for your phone. Make sure you always use the Philips

authentic accessory shipped with your phone.

Your phone doesn’t display the phone

numbers of incoming calls

This feature is network and subscription dependent.

If the network doesn’t send the caller’s number, the

phone will display

Call 1

Withheld

instead. Contact

your operator for detailed information on this subject.

You can’t send text messages

Some networks don’t allow message exchanges with

other networks. First check that you entered the

number of your SMS centre, or contact your operator

for detailed information on this subject.