Pioneer TS-A6995R User Guide - Page 7

PIONEER ELECTRONICS (USA) INC. PIONEER ELECTRONICS OF CANADA, INC. LIMITED WARRANTY WARRANTY VALID ONLY IN COUNTRY OF PRODUCT PURCHASE WARRANTY Pioneer Electronics (USA) Inc. (PUSA), and Pioneer Electronics OfCanada, Inc. (POC), warrant that products distributed by PUSA in the U.S.A., and by POC in Canada that fail to function properly under normal use due to a manufacturing defect when installed and operated according to the owner's manual enclosed with the unit will be repaired or replaced with a unit of comparable value, at the option of PUSAor POC, without charge to you for parts or actual repair work. Replacement units and/or parts supplied under this warranty may be new or rebuilt atthe option of PUSAor POC. THIS LIMITED WARRANTYAPPLIES TO THE ORIGINAL ORANY SUBSEQUENT OWNER OF THIS PIONEER PRODUCT DURING THE WARRANTY PERIOD PROVIDED THE PRODUCT WAS PURCHASED FROMAN AUTHORIZED PIONEER DISTRIBUTOR/DEALER IN THE U.S.A. OR CANADA. YOU WILL BE REQUIRED TO PROVIDE A SALES RECEIPT OR OTHER VALID PROOF OF PURCHASE SHOWING THE DATE OF ORIGINAL PURCHASE OR, IF RENTED, YOUR RENTAL CONTRACT SHOWING THE PLACE AND DATE OF FIRST RENTAL. IN THE EVENT SERVICE IS REQUIRED, THE PRODUCT MUST BE DELIVERED WITHIN THE WARRANTY PERIOD, TRANSPORTATION PREPAID, ONLY FROM WITHIN THE COUNTRY OF PURCHASE AS EXPLAINED IN THIS DOCUMENT. YOU WILL BE RESPONSIBLE FOR REMOVALAND INSTALLATION OF THE PRODUCT. PUSA OR POC,ASAPPROPRIATE, WILL PAY TO RETURN THE REPAIRED OR REPLACEMENT PRODUCT TO YOU WITHIN THE COUNTRY OF PURCHASE. PRODUCT WARRANTY PERIOD farm Li.bm Car Stereo Products 1 Year 1 Year The warranty period for retail customers who rent the product commences upon the date product is first put into use (a) during the rental period or (b) retail sale, whichever occurs first. WHAT IS NOT COVERED IF THIS PRODUCT WAS PURCHASED FROMAN UNAUTHORIZED DISTRIBUTOR, THERE ARE NOWARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTY OF MERCHANTABILITYAND THE IMPLIED WARRANTY OF FITNESS FORA PARTICULAR PURPOSE AND THIS PRODUCT IS SOLD STRICTLY "AS IS" AND "WITH ALL FAULTS". PIONEER SHALL NOT BE LIABLE FORANYCONSEQUENTIALAND/OR INCIDENTAL DAMAGES. PIONEER DOES NOTWARRANT ANY PRODUCT LISTED ABOVE WHEN IT IS USED INATRADE OR BUSINESS OR IN ANY INDUSTRIAL OR COMMERCIALAPPLICATION. THIS WARRANTY DOES NOTAPPLY IF THE PRODUCT HAS BEEN SUBJECTED TO POWER IN EXCESS OF ITS PUBLISHED POWER RATING. THIS WARRANTY DOES NOT COVER DISPLAY SCREENS DAMAGED BY STATIC, NON-MOVING, IMAGESAPPLIED FOR LENGTHY PERIODS (BURN-IN). THIS WARRANTY DOES NOT COVER THE CABINET OR ANY APPEARANCE ITEM, USERATTACHEDANTENNA,ANY DAMAGE TO RECORDS OR RECORDING TAPES OR DISCS, ANY DAMAGE TO THE PRODUCT RESULTING FROM ALTERATIONS, MODIFICATIONS NOT AUTHORIZED IN WRITING BY PIONEER, ACCIDENT, MISUSE OR ABUSE, DAMAGE DUE TO UGHTNINGORTOPOWERSURGES,SUBSEQUENTDAMAGE FROMLEAKING, DAMAGE FROMINOPERATIVEBATTERIES,ORTHE USEOF BATTERIES NOTCONFORMING TOTHOSE SPECIFIEDINTHEOWNER'SMANUAL THIS WARRANTY DOES NOT COVER THE COST OF PARTS OR LABOR WHICH WOULD BE OTHERWISE PROVIDED WITHOUT CHARGE UNDER THIS WARRANTY OBTAINED FROM ANY SOURCE OTHER THAN A PIONEER AUTHORIZED SERVICE COMPANY OR OTHER DESIGNATED LOCATION. THIS WARRANTY DOES NOT COVER DEFECTS OR DAMAGE CAUSED BY THE USE OF UNAUTHORIZED PARTS OR LABOR OR FROM IMPROPER MAINTENANCE. ALTERED, DEFACED, OR REMOVED SERIAL NUMBERS VOID THIS ENTIRE WARRANTY NO OTHER WARRANTIES IN THE U.S.A.· PIONEER LIMITS ITS OBLIGATIONS UNDER ANY IMPLIED WARRANTIES INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITYAND FITNESS FORA PARTICULAR PURPOSE, TOA PERIOD NOT TO EXCEED THE WARRANTY PERIOD. NO WARRANTIES SHALL APPLYAFTER THE WARRANTY PERIOD. SOME STATES DO NOTALLOW LIMITATIONS ON HOW LONGAN IMPLIEDWARRANTYLASTSANDSOMESTATES DO NOTALLOW THE EXCLUSIONS OR LIMITATIONS OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGALRIGHTSANDYOU MAYHAVEOTHERRIGHTSWHICH MAYVARYFROMSTATETOSTATE. IN CANADA- EXCEPT AS EXPRESSLY PROVIDED HEREIN, THERE ARE NO REPRESENTATIONS, WARRANTIES, OBLIGATIONS OR CONDITIONS, IMPLIED, STATUTORY OR OTHERWISE, APPLICABLE TO THIS PRODUCT. TO OBTAIN SERVICE In the U.S.A. or Canada to receive warranty service you need to present your sales receipt or your rental contract showing place and date of original owner's transaction. USA - Please contact one of the following Pioneer partners to obtain service: Your Authorized Pioneer Dealer - Your Pioneer Dealer may repair or replace your unit, or refer you to an Authorized Pioneer Service Company. Your sales receipt should list the contact information (phone number, fax, email, etc.) for your Dealer. Your Authorized Pioneer Service Company - Can perform repairs for most Car Electronics products and can advise other options as applicable. Please access the Pioneer website at www.pioneerelectronics.com and click on "Support" and select "Find a Service Center" to find the nearest Pioneer servicer. Pioneer Customer Support- Can advise the optimal service option for your model and geographic location. Please reference the information listed below and phone, email or access the Pioneer website to contact Pioneer. CANAPA- POC has a number ofAuthorized Service Companies should your product require service. Contact Pioneer of Canada as listed below to obtain a local service location. Shipping Your Unitfor Service- Please package it carefully and send it, transportation prepaid by a traceable, insured method, to an Authorized Service Company or Pioneer. Use adequate padding material to prevent damage in transit. Include your name, address and telephone number where you can be reached during business hours. On all complaints and concerns in the U.S.A. call Customer Support at 1-800-421-1404, or, in Canada, call Customer Satisfaction at (905) 479-4411. IN THE U.S.A. For hook-up and operation of your unit or to locate an IN CANADA For additional information on this warranty, please call or write: Authorized Service Company, please call or write: CUSTOMER SUPPORT I PIONEER ELECTRONICS (USA) INC. P.O. BOX 1720 LONG BEACH, CALIFORNIA 90801 1-800-421-1404 CUSTOMER SATISFACTION GROUP PIONEER ELECTRONICS OF CANADA, INC. 340 FERRIER STREET, UNIT 2 MARKHAM, ON L3R 2Z5 (905) 479-4411 1-877-283-5901 http://www.pioneerelectronics.com http://www.pioneerelectronics.ca DISPUTE RESOLUTION IN THE U.S.A.- Following our response to any initial request to Customer Support, should a dispute arise between you and Pioneer, Pioneer makes available its Complaint Resolution Program to resolve the dispute. The Complaint Resolution Program is available to you without charge. You are required to use the Complaint Resolution Program before you exercise any rights under, or seek any remedies, created by Title I ofthe Magnuson-Moss Warranty-Federal Trade Commission lmprovementAct, 15 U.S.C. 2301 etseq. To use the Complaint Resolution Program caii1-B00-421-1404 and explain to the customer service representative the problem you are experiencing, steps you have taken to have the product repaired during the warranty period and the name of the authorized Distributor/Dealer from whom the Pioneer product was purchased. After the complaint has been explained to the representative, a resolution number will be issued. Within 40 days of receiving your complaint, Pioneer will investigate the dispute and will either: (1) respond to your complaint in writing informing you what action Pioneer will take, and in what time period, to resolve the dispute; or (2) respond to your complaint in writing informing you why it will not take any action. IN CANADA- Call the Customer Satisfaction Manager at (905) 946-7412 to discuss your complaint and to obtain a prompt resolution. RECORD THE PLACE AND DATE OF PURCHASE FOR FUTURE REFERENCE Model No Serial N o Purchase D a t e Purchased F r o m KEEP THIS INFORMATION AND YOUR SALES RECEIPT IN A SAFE PLACE < QRY3001-B/S > UCC0212 Pimted in China