Plantronics 510S VOYAGER User Guide - Page 14

TROUBLESHOOTING 13 I tried all four positions on the configuration dial and cannot hear a dial tone in any position. POSSIBLE CAUSE SOLUTION Headset system is not connected correctly You may have an incompatible phone Check that the telephone is connected to the base unit's telephone cord jack. Check that the telephone receiver is connected to the base unit's telephone receiver jack. Call your supplier or local Plantronics office for help. The telephone line is dead Reconnect the telephone receiver to the telephone and test. Receive sounds distorted. POSSIBLE CAUSE SOLUTION Speak volume is too high Reduce speak volume by changing the speak volume major adjust switch setting as described on page 8. Listen volume too high on your telephone If your telephone has a receive volume control, lower this until the distortion disappears. If the distortion is still present, lower the listen volume adjust button on the headset. If the distortion persists, select another listen volume major adjust switch setting as described on page 8. I can hear too much background conversation, noise or sidetone. POSSIBLE CAUSE SOLUTION Speak volume is too high Lower the speak volume by adjusting the speak volume fine adjust buttons on the base unit. If the volume is still too high, select another speak volume major adjust switch setting as described on page 8. My handset lifter operates every time I remove or replace my headset in the base unit. POSSIBLE CAUSE SOLUTION Handset lifter function is To disable the handset lifter function move the handset lifter on/ enabled off switch to position I (off). Headset loses response to button presses. POSSIBLE CAUSE Headset needs a reset SOLUTION Turn off by pressing the power/mute button for about 3 seconds, until status indicator flashes red. Turn it back on by pressing and holding the power/mute button for approximately 3 seconds, until the status indicator light flashes blue.