Plantronics CS351N User Guide - Page 10

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TROUBLESHOOTING TROUBLESHOOTING Problem Problem Solution Solution I plugged evIeprlyutghgiendg einveryt•hiCngheinck tha•t tChheeAcCkcthatrgtheer jAaCckchisacrognernejacctkedistocothnenebcatseedutonitth. e base unit. but the lightbsuwt tohne'tlights wo•n'Ct heck tha•t tChheeAcCkcthatrgtheer iAsCsechcuaregleyrcisonsneeccutreedlytocoanwnoerckteindgto a working come on. come on. wall outlet. wall outlet. • Check tha•t tChheeAcCkcthatrgtheer iAsCthcehamrogdeer lissuthpeplmieoddbeyl sPulapnptlrieodnibcys.Plantronics. My headsetMdoyehseadset does• Check tha•t tChheepchkotnheaitsthcoenpnheocntedistocothnenebcatseedutonitth'sepbhaosneeucnoitr'ds phone cord not work winthotthweork with the jack and it isjapcuksahned itnisfirpmuslyh.ed in firmly. base unit. base unit. • Check tha•t tChheepchkotnheaht athnedspehtoinsechoanndescetetdistocothnenebcatseed'stopthhoenbease's phone handset jackhandsitetisjapcuksahned itnisfirpmuslyh.ed in firmly. • Headset m•aHy ebaedosuettomf raaynbgeeooufttohferbaansgee. oMfothve cblaossee.rMtoovbeasceloser to base unit until heuadnsiteutnistilwhitehaidnsreatnigsew. iRthainngreavnagrei.eRs awnigtheovfafricies with office environmenet.nvironment. • Headset b•atHteeraydisedtebaadt.teRreycihsadregaedt.hReebcahtatergryebthyeplbaactitnegrythbey placing the headset in theahdesaedtsienttchheahregaindgsecrtacdhlaer.gSinege cpraagdele9. See page 9. • Listening •voLluismteentionoglvoowlu. mPreetsosothloewv.oPluremses uthpebvuotltuomn oenutphbeutton on the headset. If theavdosluemt. eIfitshsetvilolltuomo eloiws,ssteilletcotoalnoowt,hseerlelicsteanniontgher listening volume majovrolaudmjuesmt sawjoitrcahdsjuetsttinsgw.iStcehespeatgtieng1.4S. ee page 14. • Incorrect c•oInnfcigourreactitocnodnifaigl userattinogn fdoiralysoeutrtipnhgofnoer.yToruyroptheorne. Try other configuratiocnodnifaigl userattinognsdoianl tsheettbinagsse ounnitth. eEnbsausreeutnhiet.sEenlesuctreedthe selected number is innluinmebwerithistihnelipnoeswitiothntihnedipcoastoitri.oSneinedpiacgaeto1r.3S. ee page 13. • You may h•avYeotuomreasyuhbasvceritboeryeosuurbhsceraidbseeytowuirthhethaedsbeatswe.itShetehe base. See page 10. page 10. Callers canCnoatllers cannot • Headset is•mHuetaedds.ePtriessms uthtedm. Purtesbsuthtoenmountheebaudtstoent toonuhnemaudsteet to unmute hear me. hear me. the microphtohneem. Sicereopahgoene1.5S. ee page 15. • Improper •poIsmitpiornopinegr opfovsoiticioentiunbgeoof rvoniociesteu-bceanocrenloinisge-canceling microphonem. Tircyrovpahrioonues.oTtrhyevraproiosuitsioonths.er positions. • Voice tube•mVaoyicbeetuclboegmgeady(bveoicleotgugbeedm(voodiceelstuobnelym). oRdeemlsoovenly). Remove voice tube anvodictesttutboesaenediftecastllteorseceanif hceaallrerysoucawnithheoaurt yito.uIfwithout it. If they can, thethneryecpalanc,ethtehne rcelopglagceedtvhoeiccelotugbge.dSveoeicpeatguebe2.0S. ee page 20. • Speak volu•mSepeisatkovoollouwm.eInicsrteoaosleowth.eInscpreeaaksiengthveolsupmeaekbinyg volume by adjusting theadsjpuesatiknigngthveolsupmeaekminignovorlaudmjuesmt binuottroandsjuonsttbhuettons on the base unit asbdaessecurinbiet dasondepsacgreib1e5d. Iofnthpeagvoel1u5m. eIf itshsetvilolltuomo eloiws,still too low, select anothseerlescpteankointghevrolsupmeaekminagjovor laudmjuesmt saejtotrinagdajusst setting as described ondepsacgreib1e5d. on page 15. • Incorrect c•oInnfcigourreactitocnodnifaigl sueratttiinognfdoirayl osuetrtpinhgofnoer.yToruyropthheorne. Try other configuratiocnodnifaigl sueratttiinognsdoianltsheettbinagses ounith. eEnbsausreeutnhiet.sEenlescutreedthe selected number is innluinmebweirthistihnelipnoeswitiothntihnedipcoastoitri.oSneiendpiacgaeto1r3. S. ee page 13. I can hear aIdcianl thoenaerian dial toPnheoine will woPrhkoinnemwoilrlewtohraknionnmeocroentfihgaunraotnioencodniafligpuorsaition.dUiasleptohseition. Use the more than omneore than one position that psosuintidosnbtehsat tsooyuonudsanbdestht etopyeorusoandyotuhecaplelr. son you call. configuratiocnonpfoigsuitrioanti.on position. I cannot heaIrcandniaoltthoenaer a d•iaCl thoencek that•thCehpehcokntehaist cthoennpehcotneeditsoctohnenbeacste'dstpohtohneebcaosred'sjapchko.ne cord jack. in any configinuarantyiocnonfiguratioSnee page 6. See page 6. position. position. • Check that•thCehpehcokntehahtatnhdespeht iosnceohnannedcstedt itsoctohnenbeacste'dstpohtohneebase's phone handset jack.hSaenedspeatgjeac6k.. See page 6. I cannot heaIrcannot hear • Check that•alCl choercdksthaantdajallcckosrdarseacnodnjnaeckctseadrceocrornenctelcy.ted correctly. caller/dial tcoanlele.r/dial tone.• Check that•thCehbeacskethast tphoewbears(erehdasinpdoicwaetorr(rleigdhitn)daincdattohrelihgehatd) asnetd the headset battery is fullbyacthtearrygiesdf.ully charged. • Try other p•hoTnreycoothnefirgpuhraotnioencodniafligsuerttaitniogns odniatlhseetbtainsgesuonnitt.hEenbsausre unit. Ensure the selected tnhuemsbeelercisteidn nliunme wbeitrhisthien plionseitwioitnhinthdeicpaotosirt.iSoneeinpdaicgaet1o3r..See page 13. • Ensure you•aErensinuhreeayoduseatrme iondhee. aPdrseestsmthoedcea.lPl rceosnstrtohlebcuatltlocnotnotrol button to select correcstemleocdtec.oTrhrecttamlkoinddei.cTahtoertalilgkhitnodnictahteorblaigshetisongrtehenb.ase is green. Problem Problem Solution Solution Sound in haSnodusnedt iisn handse•t Riseduce sp•eaRkeindgucveolsupmeaekbinygchvaonlugminegbthyechsapnegaikninggthveolsupmeaeking volume distorted/hdeiasrtoerctheodi/nhear ecmhoajionr adjustmsawjoitrchadsjeutsttinsgw. iStcehespeatgtien1g5. .See page 15. handset. handset. • Point micr•opPhoointemtoiwcraorpdhsoynoeutrocwhainr.ds your chin. • Listening v•oLluismtentionoghvioglhumonepthoonheig. hIf oyonuprhpohnoen.eIfhyaosuraphhaonndesehtas a handset volume contvrolu, lmowe ecronthtrisolu,nlotiwl tehrethdistuonrtilotnhdeisdaisptpoertaiorsn.disappears. • If the disto•rtIifotnhiesdsitsiltloprrtieosneinsts, ltoilwl perretsheenlti,sltoewnienrgthvoelluismtenaindjguvsotlume adjust button on thebuhtetoandsoent.thIfethheeaddissteotr.tIifotnhpeedrisitsotrst,iosnelpeecrtsainstost,hseerlect another listening volulismtenminagjovroaludmjuestmsawjoitrchadsjeutsttinsgw. iStcehespeatgtien1g4. .See page 14. • Base is too•cBloasseetios ctoomcplousteertorcpohmopnuet.eSreoerppahgoen9e.foSree page 9 for proper positpiornoipnegr. positioning. • System ne•edSsystotebme rneeseedts. Ptoerbfeormesesty.sPteemrforremsestyasstedmesrcersibeetdas described on page 20. on page 20. I can hear toIocamnuhcehar too mucShpeaking voSlupmeaekiisntgovoohluigmhe. Lisowtoeorhthigehs. pLeoawkeinrgthveolsupmeaekbinyg volume by bnaociskegororusniddnbecaotoocisnnkevegeo.rrorsusanitddieoctnoo,nnvee.aImrfdstajhaujoetsirotviaonndl,gujumthseeamItfdsistasejhpujtsoeesttriatvinilakonlgdiltgn.uojSugmtohsevheeteoisilsgpsuephamtse,gttiaseeinlkelg1mlitn.5eoiS.gcnoteovhaeorinlgpauohadmt,gjhuseeeser1mtl5esbi.cpnuteottaronkanoidnstjghuoensvrottlsbhupuemetbtaeoaknsinseg.onvotlhuembease. People I talkPetopclaenI talk to c•aMnove the S•uMproavPeluthseWSiureplreasPslubsasWeirfuerlethsesrbaawseayfufrothmeryoauwrapyhfroonme. your phone. hear a buzzhineathrea buzz in th•eAC charge•r iAsCplcuhgagregderinitsopalupgogweedrinstroipa.pPolwugerthsetrAipC. Pchluagrgtheer AC charger backgroundb.ackground. into the wallinditroetchtelyw. all directly. • Picking up•aPnoictkhienrgruapdiaonforethqeurernacdyi.oCfarellqtuhenPclya.nCtarollntihces Plantronics Technical AsTseicshtannicaelCAesnstiesrtafnorceanCeRnFtefirltfeorr. an RF filter. Battery talkBtaimtteery talk time Battery is goBinagttebraydi.sRgeopilnagcebathde. Rbeapttlearcyewthitehbaantteewrybwaitttheraynew battery performancpeeirsformance is pack. See papgaeck2.1S. ee page 21. significantlsyidgengifricaadnetdly degraded even after aefvuelnl raefctehraargfeu.ll recharge. The call is dTrhoeppceadll.is droppeHd.eadset losHt seuabdsscertiplotsiotns.uTbrsyctroiprteiosnet. Tthrey tsoysretesmet.tSheeespyasgteem. See page (Talk indica(tToarlokninthdeicator on 2th0e. If this do2e0s.nIfothwisodrko,etsrynothtewroersku, btrsyctrhipetiroensupbrosceridputiroenopnrocedure on headset andhebadsesewtiallnd base pwaiglle 10. page 10. not be illumninoat tbeedi.l)luminated.) I hear staticI thheaatr static that• Link to hea•dLsientkistolohseta. dTrsyetoisrleoesstt.aTbrlyistoh raeleinsktabbylipsrheasslinkgbthyepressing the does not alldoowems neottoallow mectaoll control cbaultltoconn. trol button. communicacteo.mmunicate. • Unplug the• AUCnpclhuagrgtheer AfrComchtahregberasfreofmort5hesebcaosnedfso,rt5hesnecpolungds, then plug back in. back in. • Reset the •whRoelseestytshteewmhaosledseyssctreibmedasondepsacgreib2e0d. on page 20. I hear beepsI hinear beeps in • One beep •evOernye1b0eseepceovnedrsy i1s0csaeucsoenddbsyisacloawusbeadttbeyray wloawrnbiantgte. ry warning. the headsett.he headset. Recharge baRtetecrhyabrgyerebtautrtneirnygbiyt rtoettuhrenbinagseitctohathrgeebcarsaedclehaforrge cradle for one to threeohnoeutrostuhnretiel chhoaurrgseulnigthiltcshtarygseliltigohrtqsutiatsysblitnokrinqgu.its blinking. • Two beeps•isTwano obueteopfsriasnagneowuat ronf irnagn.gMeowvearcnloinsge.rMtoovtheeclboasseer.to the base. • Three rap•idTbhereepesreavpeirdyb3e0espesceovnedrsy i3n0dsiceactoensdysoiunrdmicuatesisyounr. mute is on. Press the mPurtesbsuthtoenmountceebtuotttuornnomncuetetooftfu.rn mute off. • When an o•ptWiohneanl laifnteorpitsiocnoanlnliefcteterdis, tchorneneercetpeedt,ithivreebeereeppsetitive beeps indicate a cainlldisiccaotemaincgalilnitsocthome hinegadinsteot.thPerehsesadthse tc.aPllrecsosnttrhoel call control button on thbeuhtetoandsoenttthoeahnesawdesrethteo caanlsl.wer the call. Handset liftHearnisdsinesttlaifltlerdis inBsetaslulerde the Bhaensdusrettlhifetehrapnodwsetrlcifotredr ipsofwiremrlcyoprudsihsefidrminltyopthueshed into the but does nobt ulitftdhoaensdnsoettl.ift hahnadnsdeste. t liftehrajnadcskeotnlitfhteerbjacske.on the base. My handsetMliyfthearnodpseertaltieftser oInpteerllaiStetasndIinstenllaiSbtlaendd. Tiso ednisaabblleedt.hTeohdaisnadbslettlhifetehra, nmdosveet tlihfeter, move the every time IerveemryotviemoerI removIneteolrliStandIsnwteitlclihStaonpdoswitiotcnh to. position . replace myrheepaldascetminythheeadset in the base unit. base unit. 18 19

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  • 12
19
18
Problem
Solution
I plugged everything in
but the lights won’t
come on.
• Check that the AC charger jack is connected to the base unit.
• Check that the AC charger is securely connected to a working
wall outlet.
• Check that the AC charger is the model supplied by Plantronics.
M
y he
a
dset does
not wor
k
with the
b
a
se unit.
• Check that the phone is connected to the base unit
’
s phone cord
jack and it is pushed in
f
irmly.
• Check that the phone handset is connected to the base
’
s phone
handset jack and it is pushed in
f
irmly.
•
H
eadset may be out o
f
range o
f
the base.
M
o
v
e closer to base
unit until headset is within range.
R
ange
v
aries with o
ff
ice
en
v
ironment.
•
H
eadset battery is dead.
R
echarge the battery by placing the
headset in the headset charging cradle.
S
ee page
9
.
•
L
istening
v
olume too low. Press the
v
olume up button on the
headset.
If
the
v
olume is still too low
,
select another listening
v
olume major adjust switch setting.
S
ee page
14
.
•
I
ncorrect con
f
iguration dial setting
f
or your phone.
T
ry other
con
f
iguration dial settings on the base unit.
E
nsure the selected
number is in line with the position indicator.
S
ee page
13
.
•
Y
ou may ha
v
e to resubscribe your headset with the base.
S
ee
page
10
.
•
H
eadset is muted. Press the mute button on headset to unmute
the microphone.
S
ee page
15
.
•
I
mproper positioning o
f
v
oice tube or noise
-
canceling
microphone.
T
ry
v
arious other positions.
•
V
oice tube may be clogged
(v
oice tube models only
)
.
R
emo
v
e
v
oice tube and test to see i
f
callers can hear you without it.
If
they can
,
then replace the clogged
v
oice tube.
S
ee page
20
.
•
S
peak
v
olume is too low.
I
ncrease the speaking
v
olume by
adjusting the speaking
v
olume minor adjust buttons on the
base unit as described on page
15
.
If
the
v
olume is still too low
,
select another speaking
v
olume major adjust setting as
described on page
15
.
•
I
ncorrect con
f
iguration dial setting
f
or your phone.
T
ry other
con
f
iguration dial settings on the base unit.
E
nsure the selected
number is in line with the position indicator.
S
ee page
13
.
I c
a
n he
a
r
a
di
a
l tone in
more th
a
n one
con
f
igur
a
tion position.
Phone will work in more than one con
f
iguration dial position.
U
se the
position that sounds best to you and the person you call.
I c
a
nnot he
a
r
a
di
a
l tone
in
a
ny con
f
igur
a
tion
position.
• Check that the phone is connected to the base
’
s phone cord jack.
S
ee page
6
.
• Check that the phone handset is connected to the base
’
s phone
handset jack.
S
ee page
6
.
I c
a
nnot he
a
r
c
a
ller
/
di
a
l tone.
• Check that all cords and jacks are connected correctly.
• Check that the base has power
(
red indicator light
)
and the headset
battery is
f
ully charged.
•
T
ry other phone con
f
iguration dial settings on the base unit.
E
nsure
the selected number is in line with the position indicator.
S
ee page
13
.
•
E
nsure you are in headset mode. Press the call control button to
select correct mode.
T
he talk indicator light on the base is green.
C
a
llers c
a
nnot
he
a
r me.
Problem
Solution
Sound in h
a
ndset is
distorted
/
he
a
r echo in
h
a
ndset.
•
R
educe speaking
v
olume by changing the speaking
v
olume
major adjust switch setting.
S
ee page
15
.
• Point microphone towards your chin.
•
L
istening
v
olume too high on phone.
If
your phone has a handset
v
olume control
,
lower this until the distortion disappears.
•
If
the distortion is still present
,
lower the listening
v
olume adjust
button on the headset.
If
the distortion persists
,
select another
listening
v
olume major adjust switch setting.
S
ee page
14
.
•
B
ase is too close to computer or phone.
S
ee page
9
f
or
proper positioning.
•
S
ystem needs to be reset. Per
f
orm system reset as described
on page
20
.
I c
a
n he
a
r too much
b
a
c
k
ground convers
a
tion
,
noise or sidetone.
S
peaking
v
olume is too high.
L
ower the speaking
v
olume by
adjusting the speaking
v
olume minor adjust buttons on the base.
If
the
v
olume is still too high
,
select another speaking
v
olume
major adjust setting.
S
ee page
15
.
People I t
a
l
k
to c
a
n
he
a
r
a
bu
zz
in the
b
a
c
k
ground.
•
M
o
v
e the
S
upraPlus
W
ireless base
f
urther away
f
rom your phone.
• AC charger is plugged into a power strip. Plug the AC charger
into the wall directly.
• Picking up another radio
f
re
q
uency. Call the Plantronics
T
echnical Assistance Center
f
or an
R
F
f
ilter.
B
a
ttery t
a
l
k
time
per
f
orm
a
nce is
signi
f
ic
a
ntly degr
a
ded
even
a
f
ter
a
f
ull rech
a
rge.
B
attery is going bad.
R
eplace the battery with a new battery
pack.
S
ee page
21
.
T
he c
a
ll is dropped.
(T
a
l
k
indic
a
tor on the
he
a
dset
a
nd b
a
se will
not be illumin
a
ted.
)
H
eadset lost subscription.
T
ry to reset the system.
S
ee page
20
.
If
this does not work
,
try the resubscription procedure on
page
10
.
I he
a
r st
a
tic th
a
t
does not
a
llow me to
communic
a
te.
•
L
ink to headset is lost.
T
ry to reestablish a link by pressing the
call control button.
•
U
nplug the AC charger
f
rom the base
f
or
5
seconds
,
then plug
back in.
•
R
eset the whole system as described on page
20
.
I he
a
r beeps in
the he
a
dset.
•
O
ne beep e
v
ery
10
seconds is caused by a low battery warning.
R
echarge battery by returning it to the base charge cradle
f
or
one to three hours until charge light stays lit or
q
uits blinking.
•
T
wo beeps is an out o
f
range warning.
M
o
v
e closer to the base.
•
T
hree rapid beeps e
v
ery
30
seconds indicates your mute is on.
Press the mute button once to turn mute o
ff
.
•
W
hen an optional li
f
ter is connected
,
three repetiti
v
e beeps
indicate a call is coming into the headset. Press the call control
button on the headset to answer the call.
H
a
ndset li
f
ter is inst
a
lled
but does not li
f
t h
a
ndset.
B
e sure the handset li
f
ter power cord is
f
irmly pushed into the
handset li
f
ter jack on the base.
M
y h
a
ndset li
f
ter oper
a
tes
every time I remove or
repl
a
ce my he
a
dset in the
b
a
se unit.
I
ntelli
S
tand is enabled.
T
o disable the handset li
f
ter
,
mo
v
e the
I
ntelli
S
tand switch to position
.