Plantronics CS55 User Guide - Page 10

TROUBLESHOOTING Problem Solution I plugged everything in but the lights won't come on. My headset does not work with the base unit. • Check that the AC charger jack is connected to the base unit. • Check that the AC charger is securely connected to a working wall outlet. • Check that the AC charger is the model supplied by Plantronics. • Check that the phone is connected to the base unit's phone cord jack and it is pushed in firmly. • Check that the phone handset is connected to the base's phone handset jack and it is pushed in firmly. • Headset may be out of range of the base. Move closer to base unit until headset is within range. Range varies with office environment. • Headset battery is dead. Recharge the battery by placing the headset in the headset charging cradle. See page 9. • Listening volume too low. Press the volume up button on the headset. If the volume is still too low, select another listening volume major adjust switch setting. See page 14. • Incorrect configuration dial setting for your phone. Try other configuration dial settings on the base unit. Ensure the selected number is in line with the position indicator. See page 13. • You may have to resubscribe your headset with the base. See page 20. Callers cannot hear me. • Headset is muted. Press the mute button on headset to unmute the microphone. See page 15. • Improper positioning of microphone. Point microphone towards your chin. • Speak volume is too low. Increase the speaking volume by adjusting the speaking volume minor adjust buttons on the base unit as described on page 15. If the volume is still too low, select another speaking volume major adjust setting as described on page 15. • Incorrect configuration dial setting for your phone. Try other configuration dial settings on the base unit. Ensure the selected number is in line with the position indicator. See page 13. I can hear a dial tone in more than one configuration position. Phone will work in more than one configuration dial position. Use the position that sounds best to you and the person you call. I cannot hear a dial tone in any configuration position. • Check that the phone is connected to the base's phone cord jack. See page 6. • Check that the phone handset is connected to the base's phone handset jack. See page 6. I cannot hear caller/dial tone. • Check that all cords and jacks are connected correctly. • Check that the base has power (red indicator light) and the headset battery is fully charged. • Try other phone configuration dial settings on the base unit. Ensure the selected number is in line with the position indicator. See page 13. • Ensure you are in headset mode. Press the call control button to select correct mode. The talk indicator light on the base is green. Headset is uncomfortable Try changing earloop sizes. Experiment to find the best fit. when worn in over-the-ear mode. 18 TROUBLESHOOTING Problem Sound in handset is distorted/I hear echo in handset. Solution • Reduce speaking volume by changing the speaking volume major adjust switch setting. See page 15. • Point microphone towards your chin. • Listening volume too high on phone. If your phone has a handset volume control, lower this until the distortion disappears. • If the distortion is still present, lower the listening volume adjust button on the headset. If the distortion persists, select another listening volume major adjust switch setting. See page 14. • Base is too close to computer or phone. See page 9 for proper positioning. • System needs to be reset. Perform system reset as described on page 20. I can hear too much background conversation, noise or sidetone. Speaking volume is too high. Lower the speaking volume by adjusting the speaking volume minor adjust buttons on the base. If the volume is still too high, select another speaking volume major adjust setting. See page 15. People I talk to can hear a buzz in the background. • Move the CS50/55 base further away from your phone. • AC charger is plugged into a power strip. Plug the AC charger into the wall directly. • Picking up another radio frequency. Call the Plantronics Technical Assistance Center for an RF filter. Battery talk time performance is significantly degraded even after a full recharge. Battery is going bad. Replace the battery with a new battery pack. See page 21. The call is dropped. (Talk indicator on the headset and base will not be illuminated.) Headset lost subscription. Try to reset the system. See page 20. If this does not work, try the resubscription procedure on page 20. I hear static that does not allow me to communicate. • Link to headset is lost. Try to reestablish a link by pressing the call control button. • Unplug the AC charger from the base for 5 seconds, then plug back in. • Reset the whole system as described on page 20. I hear beeps in the headset. • One beep every 10 seconds is caused by a low battery warning. Recharge battery by returning it to the base charge cradle for one to three hours until charge light stays lit or quits blinking. • Two beeps is an out of range warning. Move closer to the base. • Three rapid beeps every 15 seconds indicates your mute is on. Press the mute button once to turn mute off. • When an optional lifter is connected, three repetitive beeps indicate a call is coming into the headset. Press the call control button on the headset to answer the call. Handset lifter is installed Be sure the handset lifter power cord is firmly pushed into the but does not lift handset. handset lifter jack on the base. My handset lifter operates IntelliStand is enabled. To disable the handset lifter, move the every time I remove or IntelliStand switch to position . replace my headset in the base unit. 19