Plantronics DA45 USB User Guide - Page 5

USING YOUR HEADSET Answering/Ending/Making Calls with PerSonoCall on Softphone To make a call, simply dial the number via your softphone application. To answer or end a call, press the answer/end button. For Softphones Not Compatible with PerSonoCall Check the PerSonoCall compatibility list at www.plantronics.com/personocall for the most current information on softphone compatibility. If your softphone is not currently supported by PerSonoCall, remote detection and answer/ end via the headset does not function. Pressing the call control button on the headset will not function; you must answer the call from the softphone. Putting a call on hold If your softphone supports this feature, holding down the answer/end button for 2 seconds will place the call on hold. Refer to your phone's user guide for additional features available while on hold. Pressing the answer/end button again will take the call off hold. Adjusting Volume To increase listening volume, press the upper end (+) of the volume button. To decrease listening volume, press the lower end (-). To adjust the listen or speak volume of the softphone, please refer to the softphone user documentation. To adjust the listen or speak volume of the audio device on the computer, use the Sound and Audio Device section on the control panel. Muting a Call During a call, briefly press the mute button to mute the microphone. When muted, the Mute LED will be lit. To unmute press the button again. 8 Smart Button PerSonoCall allows you to choose an application to launch automatically using the Smart Button feature. Go to options in PerSonoCall, check the Smart Button box on the Basic Option tab and browse to choose the application you want to launch. Pressing the Mute Button for 2 seconds will automatically launch that application. NOTE: Mute is not activated if the button is held for more than 2 seconds. TROUBLESHOOTING Problem My headset does not work with the DA45 I am using on my PC. (I cannot answer or disconnect from the headset call button). Solution • Check compatibility list on www.plantronics.com/ personocall to ensure your softphone is compatible for remote answer and disconnect • When a PC goes into standby or hibernation, the USB adapter is no longer powered on. Be sure your PC is in an active state. • Be sure PerSonoCall software is installed and running. I cannot hear caller. • The USB adapter is not set as the default audio device. Use the Audio settings in Windows under Sounds and Audio Devices to select "DA45 Adapter" as the audio device. • Listening volume is too low. Press the volume up button on the headset. Callers cannot hear me. • Headset is muted. Press the mute button on headset to unmute the microphone. • Headset microphone boom aligned incorrectly. Align the headset boom with your mouth. • The USB adapter is not set as the default voice device. Use the Voice settings in Windows under Sounds and Voice Devices to select "DA45 Adapter" as the voice device. Sound in headset is distorted. I can hear echo in headset. • Lower the listen volume on your softphone until the distortion disappears. • Adjust volume on headset. The other headset I was using to listen to music does not work any more. • The USB adapter will set itself as the default audio device in Windows. Use the Audio settings in Windows under Sounds and Audio Devices to change the device used for audio. My headset stops responding to button presses. • When a PC goes into standby or hibernation, the USB adapter no longer is powered on. Be sure your PC is in an active state. 9