Plantronics H41N User Guide - Page 7

GB TROUBLESHOOTING GUIDE PROBLEM Earpiece is uncomfortable Headset is not fitted correctly. Check that the earhook is properly positioned. Move the receiver to different positions for ideal comfort. PROBLEM Callers cannot hear me Blocked voice tube. Remove voice tube and speak into silver tube; if you can now be heard, then replace voice tube. Poor position of voice tube or microphone. Ensure voice tube is positioned correctly (see fig 2). Ensure noise cancelling microphone is positioned correctly (see fig 4). Transmit level too low. If you have an M12 or E10 adapter, turn up the transmit volume on the side of the adapter until the caller can hear you. Refer to the adapter user guide. PROBLEM I cannot hear callers/sudden loss of sound Headset is not fitted correctly. Check that the earhook is properly positioned. Headset not plugged in correctly. Check that the Quick Disconnect™ and other connectors are correctly plugged in. Receive level too low. Turn up the receive volume control on the adapter. PROBLEM Echo on line/hear my own voice Transmit level too high . Adjust the transmit volume control. Refer to your adapter or telephone equipment user guide for guidance. 5