RCA BRC3087 BRC3087 Product Manual - Page 19
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Troubleshooting Guide SYMPTOM No power CAUSE (AND REMEDY) • Ensure the power adapter is connected. • Make sure that the unit is turned on. Power switch is in ON position, but the product isn't ON. • The product is in STANDBY mode - turn switch to OFF (middle) position, then back to ON position. The remote control • Remove any obstacles between the remote and the unit. does not function. • Use the remote near the unit. EN • Point the remote at the remote sensor on the unit. • Replace the batteries in the remote with new one. Very little or no sound is coming from a DVD. • The volume control is located on the side of the unit - please try adjusting this. • Make sure that you select ON mode. • Make sure the unit is not paused. Press the PLAY button. • Make sure the unit is not in fast-forward or fast-reverse mode. Press the PLAY button. • Make sure the AUDIO/VIDEO input/output connections are correct. • The unit has overheated. Shut it off for 30 minutes to allow it to cool down. No picture. • The region number of the disc doesn't match the region number of this unit. The picture is not • The disc is dirty. Gently clean the disc. clear. • The disc is scratched. Loud hum or noise is heard. • The plugs and jacks are dirty. Wipe them with a cloth slightly moistened with alcohol. • Clean the disc. Blu-ray Disc or DVD does not play. • Make sure that the disc has the correct region code. • There is no disc inside the unit ("No Disc" appears on the screen). • Insert the disc correctly with the graphics facing up. • Clean the disc. • A non-NTSC disc has been inserted, or the disc region number does not match the region number of the unit. • Condensation may have formed inside the unit due to a sudden change in temperature. Wait about an hour for it to clear and try again. Picture-in-Picture (PiP) does not work on a Blu-ray Disc • Make sure that disc supports PiP mode. Need more help? Please visit online help at www.RCAav.com Specifications and external appearance are subject to change without notice. 15 BRC3087 ENG IB.indd 15 4/6/2011 17:14:03