Rocketfish RF-HD3025 User Manual (English) - Page 14

5 After the software is uninstalled, restart your computer if prompted. Troubleshooting I do not see the enclosure/additional drive in my system There is a USB icon in the system tray, but I can't find the hard disk in MY COMPUTER The data transfer between computer and device is slow The backup button doesn't work • Make sure that the USB cable is connected firmly to your enclosure and computer. • Make sure that the USB cable is not broken. • Open the enclosure and make sure that all of the connections are securely fastened. • Use the rear USB ports on the back of the computer instead of the front USB ports. • Check for motherboard compatibility issues. • Check for hard drive compatibility issues. • Windows users: Partition and format the new hard drive by using Disk Management in Windows. • Macintosh users: Partition and format the new hard drive by clicking Disk Utilities in the Utilities folder, then clicking your external enclosure. • Make sure the HDD has been initialized and partitioned before hardware installation. Refer to "Creating A New Partition" on page 7. • Your system may be operating at USB 2.0 speeds due to an incorrect driver installation of the USB 3.0 adapter card or a system that does not support USB 3.0. If your system includes a PCIe slot, you can achieve SuperSpeed USB transfer rates by installing a USB 3.0 PCIe adapter card. • Make sure you have installed the backup utility program, if the utility program has been installed successfully, it will show an icon in the toolbar when Windows was booting. Specifications Dimensions 3.42 × 5.2 × 0.67 inches (87 × 132 × 17 mm) Interface to device SATA I/II Interface to PC USB 3.0 External features Support power Backup button DC jack USB 3.0 Micro-B port Bus-Power mode HD supported Indicator Up to 500 GB, 2.5" SATA (up to .374" or 9.5 mm in height) Power-on/backup active LED Compatibility Windows XP, Windows Vista, Windows 7, Mac 10.4 or higher Operating temperature 32~104°F (0~40°C) Operating humidity Operating: 20 to 80% non-condensing Certification FCC Class B, ICES-003 Legal notices FCC Part 15 This device complies with Part 15 of the FCC Rules. Operation of this product is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. This equipment has been tested and found to comply within the limits for a class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: • Reorient or relocate the receiving antenna. • Increase the separation between the equipment and receiver. • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. • Consult the dealer or an experienced technician for help. FCC warning Changes or modifications not expressly approved by the party responsible for compliance with the FCC Rules could void the user's authority to operate this equipment. Canada ICES-003 statement This Class B digital apparatus complies with Canadian ICES-003. 14