Rocketfish RF-WHD210 User Manual (English) - Page 9

Troubleshooting Symptom Possible Solutions Receiver will not link to Transmitter • For best performance, mount the receiver on the wall next to the TV (or on the ceiling next to a projector) with a clear view of the room. It should NOT be mounted behind the TV or projector. Try positioning the receiver above, below or next to the TV/projector and check for best signal quality before securing the mounting bracket to the wall or ceiling. • The power LED on the transmitter and the receiver will blink continuously while the transmitter is not linked to the receiver. This can be caused by the receiver being located too far away from the transmitter. The maximum line-of-sight range is approximately 30 ft. (9.1 m). Try re-positioning the transmitter and receiver units so they are within the specified operating range. First try to get the units to link with each other at 3 ft. (1 m) (to prove that they are working properly with your equipment). Then try moving them further apart to the desired locations. • Materials may be blocking the 60 GHz radio frequency beam from the transmitter to the receiver. This beam can pass through many cabinet materials such as glass and wood (depending on thickness and density of the materials), but it cannot pass through doors, shelves, or components that are made of metal. Try positioning the transmitter and receiver so that they are not blocked by metal. • Either the receiver or transmitter is not powered on. Be sure the AC adapter is securely connected and each unit is powered on correctly. • Power cycle both the transmitter and receiver by unplugging then plugging them back in. • Panasonic TVs: If your TV is made by Panasonic and you cannot connect with your WiHD adapters, use the TV settings menu to disable the Viera-Link (CEC) feature. Viera-Link can have problems connecting through HDMI switches such as the switch built into the WiHD transmitter. • Deep Color 3D Blu-Ray or Game Console Sources: If you can connect with 2D content, but you lose your connection when playing 3D content from the same source, disable the "Deep Color Output" feature for the HDMI output on your Blu-ray Disc Player or PlayStation 3 game console. Here are the steps for changing this on a PS3 starting from the main menu: • Go to -> Settings -> Display Settings -> Deep Color Output. • Change the HDMI setting from Automatic (default) to Off. • Also verify that you are using known good HDMI cables that support 3D when the 3D HDMI source is connected directly to the TV by your HDMI cable. Remote control does not operate components • HDMI's CEC function, which is supported by the WirelessHD Kit, is not standard across all brands of consumer electronics. If your original remotes do not operate your components when pointed at the TV, projector, or transmitter, you will need to continue to point your remotes towards the components themselves, regardless of where they are located in the room. • Make sure that fresh batteries are installed in your remote controls. • Make sure that you are pointing the remote control at the correct device. The WirelessHD Kit remote input must be pointed at the transmitter, not at the receiver. Symptom Possible Solutions No video and/or audio • If the power LEDs on the transmitter and receiver are blinking, the adapters are not linked. See "Receiver will not link to Transmitter" troubleshooting steps above. • If the power LED on the transmitter and receiver are solid (not blinking), the adapters are linked such that video and audio sent into the transmitter should be output from the receiver. Therefore, the TV or Projector may not be set to the HDMI input jack that the WirelessHD Receiver unit is connected to. Refer to the documentation provided with your TV or Projector for information on how to select the correct input. • The source component (Blu-ray/DVD player, cable/satellite box, etc.) is not powered on and/or set enable the HDMI output. Refer to the documentation provided with your source component for information on switching that component to the HDMI output. • The transmitter is set to the incorrect HDMI port. Switch the transmitter to the correct HDMI port for the component you want to view with either the included remote control, or the HDMI SW switch on the back of the transmitter. • Make sure that you are using high speed certified HDMI cables for all connections and that all cable connections are secure. We recommend high quality Rocketfish HDMI cables, available at your local Best Buy or Future Shop store. • Troubleshoot by connecting the HDMI cable directly from the HDMI source to the HDMI display (bypassing the Rocketfish adapters) to verify that audio/video is available. Try both the HDMI source side cable (connected originally to the transmitter) as well as the display side cable (connected originally to the receiver) to verify that you do not have a defective cable. • Make sure that your content (i.e., Blu-ray or DVD disc) is original. HDMI includes HDCP copy protection, which prevents playback of illegally copied movies. Specifications Standards Frequency Input/Output interface Antenna type Range AV port Dimensions Weight AC power adapter Operating environment (total system) WirelessHD, HDMI (V1.4a 3D) 60 GHz HDMI 32-antenna array (integrated ceramic) 30 ft. (9.1 m) Transmitter: 4 HDMI Inputs Receiver: 1 HDMI Output Transmitter: 7.39 x 6.18 x 2.17 in. (187.6 x 157.0 x 55.2 mm) Receiver: 6.06 x 4.72 x 1.89 in. (154.0 x 120.0 x 48.0 mm) Transmitter: 12.87 oz. (365 g) Receiver: 8.54 oz. (242 g) AC 90-230 V @60 Hz input Transmitter: DC 12 V 1.0 A Receiver: DC 5V 2.0 A Operating temperature: 32°~104° F (0°~40° C) ambient Storage temperature: -4°~158° F (-20°~70° C) Operating humidity: 10% to 90% (non-condensing) Storage humidity: 5% to 90% (non-condensing) RF-WHD210 9