Samsung BD-UP5000/XAA User Manual (ENGLISH) - Page 64

troubleshooting

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● troubleshooting troubleshooting Before requesting service, please check the following. PROBLEM SOLUTION No operations can be performed with the remote control. • Check the batteries in the remote control. They may need replacing. • Operate the remote control at a distance of no more than 20 feet. • Remove batteries and hold down one or more buttons for several minutes to drain the microprocessor inside the remote control to reset it. Reinstall batteries and try to operate the remote control again. Disc does not play. • Ensure that the disc is installed with the label side facing up. • Check the region number of the BD/HD DVD/ DVD. 7.1 channel sound is not being reproduced. • 7.1 channel sound is reproduced only when the following conditions are met. : 1. The Duo HD player is connected with the proper Amplifier 2. The disc is recorded with 7.1 channel sound. • Check whether the disc being played has the "7.1 ch" mark on the outside. • Check if your audio system is connected and working properly. • In a SETUP Menu, is the Audio Output set to Bitstream? Disc Menu doesn't appear. • Check if the disc has a Menu. The icon appears on screen. • The features or action cannot be completed at this time because: 1. The BD/HD DVD/ DVD's software restricts it. 2. The BD/HD DVD/ DVD's software doesn't support the feature (e.g., angles) 3. The feature is not available at the moment. 4. You've requested a title or chapter number or search time that is out of range. Play mode differs from the Setup Menu • Some of the functions selected in the Setup Menu may not work properly selection. if the disc is not encoded with the corresponding function. The screen ratio cannot be changed. • The Screen Ratio is fixed on your BD/HD DVD/ DVD's. No audio. • Make sure you have selected the correct Digital Output in the Audio Options Menu. The screen is blocked • Press the ] button (in front panel) for more than 5 seconds with no disc inside. All settings will revert to the factory settings. English _63

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English
_µ²
●
TROUBLESHOOTING
troubleshooting
Before requesting service, please check the following.
PROBLEM
SOLUTION
No operations can be performed with
the remote control.
•
Check the batteries in the remote control. They may need replacing.
•
Operate the remote control at a distance of no more than 20 feet.
•
Remove batteries and hold down one or more buttons for several minutes
to drain the microprocessor inside the remote control to reset it. Reinstall
batteries and try to operate the remote control again.
Disc does not play.
•
Ensure that the disc is installed with the label side facing up.
•
Check the region number of the BD/HD DVD/ DVD.
7.1 channel sound is not being
reproduced.
•
7.1 channel sound is reproduced only when the following conditions are
met. :
1. The Duo HD player is connected with the proper Amplifier
2. The disc is recorded with 7.1 channel sound.
•
Check whether the disc being played has the “7.1 ch” mark on the
outside.
•
Check if your audio system is connected and working properly.
•
In a SETUP Menu, is the Audio Output set to Bitstream?
Disc Menu doesn’t appear.
•
Check if the disc has a Menu.
The
icon appears on screen.
•
The features or action cannot be completed at this time because:
1. The BD/HD DVD/ DVD’s software restricts it.
2. The BD/HD DVD/ DVD’s software doesn’t support the feature (e.g.,
angles)
3. The feature is not available at the moment.
4. You’ve requested a title or chapter number or search time that is out of
range.
Play mode differs from the Setup Menu
selection.
•
Some of the functions selected in the Setup Menu may not work properly
if the disc is not encoded with the corresponding function.
The screen ratio cannot be changed.
•
The Screen Ratio is fixed on your BD/HD DVD/ DVD's.
No audio.
•
Make sure you have selected the correct Digital Output in the Audio
Options Menu.
The screen is blocked
•
Press the
]
button (in front panel) for more than 5 seconds with no disc
inside. All settings
will revert to the factory settings.