Samsung DW80H9930US User Manual Ver.1.0 (English) - Page 26

troubleshooting - problems

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troubleshooting PROBLEM Leaves glasses with a light film. Leaves a yellow or brown film on the inside of the dishwasher. Does not dry dishes well. Has a bad odor. Is too noisy. Does not have a smoothly rotating nozzle. POSSIBLE CAUSE The water supplied is soft and too much detergent was used. Aluminum dishes were included in the wash load. This is caused by coffee and tea soils. SOLUTION Underload the dishwasher and use a rinse aid to minimize this. Remove the marks on the dishes using a low sensitivity cleaner. Remove the soils using a spot cleaner. There is no rinse aid in the dispenser. The temperature of the water is low when the dishwasher is running. Too many dishes have been loaded. Glasses and cups with concave bottoms hold water. This water may spill onto other items when unloading. Water was left over from an incomplete cycle. The Drain Hose is obstructed. The dishwasher is not used daily or soiled dishes are left in unit too long. Sound is generated when the dispenser cover is open and the drain pump is operating in an early stage. The dishwasher is not level. Foreign material (a screw, a plastic piece) is in the pump chamber. There is a 'chopping' sound because a nozzle is bumping against the dishes. The nozzle hole is clogged with food particles. The nozzle is blocked by a dish or pot and cannot rotate. Check the dispenser and add rinse aid. Use a liquid type rinse aid. Connect the water supply line to a hot water supply. Use rinse aid with the Sanitize option. Proper loading of items can affect drying. Load your dishes as recommended. (See page 16.) After finishing the cycle, empty the lower rack first and then the upper rack. This will prevent water dripping from the upper rack onto the dishes in the lower rack. Insert detergent without loading dishes, and run the Normal cycle to clean the dishwasher. Contact a qualified service technician to remove any obstruction from the drain hose. With the dishwasher empty and no detergent, place a glass with 8 ounces of vinegar upright into the lower rack, and then run a Normal cycle. This is normal operation. Ensure the dishwasher is level. Contact a qualified service technician to remove foreign material from the pump chamber. Rearrange the dishes. Clean the nozzle hole. See pages 22 and 23. After placing the dishes into the racks, rotate the nozzles by hand to check whether any of the dishes interfere with them. English - 26 DW80H9950-00149A_EN_140227.indd Sec7:26 2014-02-27 4:15:37

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English - 26
PROBLEM
POSSIBLE CAUSE
SOLUTION
Leaves glasses with
a light film.
The water supplied is soft and too
much detergent was used.
Underload the dishwasher and use a rinse
aid to minimize this.
Aluminum dishes were included in
the wash load.
Remove the marks on the dishes using a
low sensitivity cleaner.
Leaves a yellow
or brown film on
the inside of the
dishwasher.
This is caused by coffee and tea
soils.
Remove the soils using a spot cleaner.
Does not dry dishes
well.
There is no rinse aid in the
dispenser.
Check the dispenser and add rinse aid.
Use a liquid type rinse aid.
The temperature of the water
is low when the dishwasher is
running.
Connect the water supply line to a hot
water supply.
Use rinse aid with the Sanitize option.
Too many dishes have been
loaded.
Proper loading of items can affect drying.
Load your dishes as recommended.
(See page
16
.)
Glasses and cups with concave
bottoms hold water. This water
may spill onto other items when
unloading.
After finishing the cycle, empty the lower
rack first and then the upper rack. This will
prevent water dripping from the upper rack
onto the dishes in the lower rack.
Has a bad odor.
Water was left over from an
incomplete cycle.
Insert detergent without loading dishes,
and run the Normal cycle to clean the
dishwasher.
The Drain Hose is obstructed.
Contact a qualified service technician to
remove any obstruction from the drain
hose.
The dishwasher is not used daily
or soiled dishes are left in unit too
long.
With the dishwasher empty and no
detergent, place a glass with 8 ounces of
vinegar upright into the lower rack, and
then run a Normal cycle.
Is too noisy.
Sound is generated when the
dispenser cover is open and the
drain pump is operating in an early
stage.
This is normal operation.
The dishwasher is not level.
Ensure the dishwasher is level.
Foreign material (a screw, a plastic
piece) is in the pump chamber.
Contact a qualified service technician to
remove foreign material from the pump
chamber.
There is a ‘chopping’ sound
because a nozzle is bumping
against the dishes.
Rearrange the dishes.
Does not have a
smoothly rotating
nozzle.
The nozzle hole is clogged with
food particles.
Clean the nozzle hole.
See pages
22
and
23
.
The nozzle is blocked by a dish or
pot and cannot rotate.
After placing the dishes into the racks,
rotate the nozzles by hand to check
whether any of the dishes interfere with
them.
troubleshooting
DW80H9950-00149A_EN_140227.indd Sec7:26
DW80H9950-00149A_EN_140227.indd
Sec7:26
2014-02-27
4:15:37
2014-02-27
4:15:37