Samsung EC-TL9ZZSBA User Manual - Page 87

Before contacting a service center Situation The buttons on the camera do not work The memory card has an error Cannot play back files Suggested remedies Remove the battery and insert it again. The memory card has not been reset. Format the card. (p. 79) If you change the name of a file, your camera may not play the file (the name of the file should meet the DCF standard). If you encounter this situation, play back files on your computer. The photo is blurry • Make sure the focus option you set is suitable for close-up shots. (p. 43) • Make sure that the subject is within range of the flash. (p.87) • Make sure the camera lens is clean. If not, clean the lens. (p. 82) The colors in the photo do not match the actual scene An incorrect white balance can create unrealistic color. Select the proper white balance option to suit the light source. (p. 48) • Your photo is overexposed. Adjust the The photo is too bright exposure value. (p. 47) • Turn the flash off. (p. 41) Situation Suggested remedies • Make sure the camera is correctly connected to the external monitor with The TV does not display your photos the A/V cable. • Make sure your memory card contains photos. • Make sure that the USB cable is connected correctly. Your computer does not recognize your camera • Make sure your camera is switched on. • Make sure you are using a supported operating system. Your computer The file transmission may be interrupted by disconnects the camera static electricity. Disconnect the USB cable while transferring files and connect it again. Appendix 86