Samsung FE-N300WX User Manual (user Manual) (ver.1.0) (English) - Page 69

06 TROUBLESHOOTING PROBLEM POSSIBLE CAUSE SOLUTION Scratches or abrasions on cooktop surface. The cooktop is being cleaned improperly. • Scratches are not removable. Tiny scratches will become less visible in time as a result of cleaning. Cookware with rough bottoms were used on the cooktop or there were coarse particles (eg. salt or sand) present between the cookware and the surface of the cooktop. • To avoid scratches, use the recommended cleaning procedures. Make sure bottoms of cookware are clean before use, and use cookware with smooth bottoms. Cookware has been slid across the cooktop surface. Brown streaks or specks. Boilovers have been cooked onto the surface. • Use the blade scraper to remove soil. • See the section on care and cleaning of the glass cooktop on page 61. Areas of discoloration with metallic sheen. Mineral deposits from water and food have been left on the surface of the cooktop. • Remove using a ceramic-glass cooktop cleaning cream. • Use cookware with clean, dry bottoms. The oven will not self-clean. The oven temperature is too high • Allow the range to cool and reset the to set a self-clean operation. controls. The oven controls have been set • See the section on self-cleaning on page incorrectly. 56. A self-cleaning cycle cannot be started if the oven lockout feature has been activated or if a surface cooktop surface element is on. "Crackling" or "popping" sound. This is the sound of the metal heating and cooling during both the cooking and cleaning functions. • This is normal. Excessive smoking There is excessive soiling in the during a self- oven. cleaning cycle. • Press the CLEAR/OFF pad. Open the windows to rid the room of smoke. Wait until the self-cleaning cycle is cancelled. Wipe up the excessive soil and reset the oven for self-cleaning. The oven door will The oven is too hot. not open after a self-cleaning cycle. • Allow the oven to cool. Oven not clean The oven controls were not set after a self-cleaning correctly. cycle. The oven was heavily soiled. • See the section on self-cleaning on page 56. • Wipe up heavy spillovers before starting the self-cleaning cycle. Heavily soiled ovens may need to self-clean again or for a longer period of time. Steam from the vent. When using the convection feature, it is normal to see steam coming out of the oven vent. • This is normal. As the number of racks or amount of food being cooked increases, the amount of visible steam will increase. Burning or oily odor This is normal in a new oven and emitting from the will disappear in time. vent. • To speed the process, set a self-cleaning cycle for a minimum of 3 hours. • See the section on self-cleaning on page 56. Troubleshooting _69